TG service deteriorating
Jul 20, 2016, 8:52 am
#46
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
Jul 20, 2016, 9:25 am
#47
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
3 glasses are not enough to sleep on the angle flats! up from 5 you will sleep well, 7+ for recliners and 9+ for cattle class...
Jul 20, 2016, 10:01 am
#48
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
..
Jul 20, 2016, 3:09 pm
#50
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
PLEASE make a chart showing the correlation of airlines, class of service and drinks required to sleep. Also if you are taking suggestions please make the drinks required for the worse economy cabin "cirrhosis"
Jul 20, 2016, 6:32 pm
#51
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
I would need to do some field research first. Would you sponsor (incl. my medical bill)?
Jul 21, 2016, 12:05 am
#52
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
Well, I can't say that TG consistent. BKK FRA last night TG'd from 380 to 777 with flat beds. Food service was a completely different product than I am used to getting on my normal AKL DEL route. Great cabin crew and excellent product. I am starting to think that there are several TG J products available and the BKK AKL or BKK DEL sectors get the inferior one.
Last edited by Flyingbiker; Jul 21, 2016 at 12:16 am
Jul 21, 2016, 12:13 am
#53
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Elite, EK Gold, Qatar Gold, Amex Plat, Accor Gold, Hilton Gold
Posts: 1,426
Well, I can't say that TG consistent. BKK FRA last night TG'd from 380 to 777 with flat beds. Food service was a completely different product than I am used to getting on my normal AKL DEL route. Great cabin crew and excellent product. I am starting to think that there are several J products available and the BKK AKL or BKK DEL sectors get the inferior one.
Jul 21, 2016, 2:55 am
#54
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
Well, I can't say that TG consistent. BKK FRA last night TG'd from 380 to 777 with flat beds. Food service was a completely different product than I am used to getting on my normal AKL DEL route. Great cabin crew and excellent product. I am starting to think that there are several TG J products available and the BKK AKL or BKK DEL sectors get the inferior one.
You certainly can not compare J on BKK DEL with J on BKK FRA
regarding food there is now the new long haul concept introduced on several routes to Europe and Japan and BKK FRA is one of it. BKK AKL probably not yet
Jul 21, 2016, 7:19 am
#55
Join Date: Aug 2015
Location: London
Programs: Thai Royal Orchid Plus Gold, BA Silver, Alitalia Freccia Alata
Posts: 348
Thirded! I think the consensus on this forum is that as well as "Smooth As Silk", TG is also famous for being "Consistently Inconsistent" 
Overall, I have to say that TG service has if anything noticeably improved over the past few years, at least from the very small sample of routes (mainly LHR-BKK) that I fly.
That said, even the same route could vary noticeably - I seem to get consistently and noticeably better service (going in either direction) on the 773 flights than the A380 (e.g. individual greeting by name on the former, and never on the latter), though it could be explained by the fact that the latter are usually busier? That's not to say A380 service is not good - but it highlights the inconsistency.
Overall, I have to say that TG service has if anything noticeably improved over the past few years, at least from the very small sample of routes (mainly LHR-BKK) that I fly.
That said, even the same route could vary noticeably - I seem to get consistently and noticeably better service (going in either direction) on the 773 flights than the A380 (e.g. individual greeting by name on the former, and never on the latter), though it could be explained by the fact that the latter are usually busier? That's not to say A380 service is not good - but it highlights the inconsistency.
Jul 22, 2016, 5:30 am
#56
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
Jul 23, 2016, 3:22 am
#57
Join Date: Oct 2014
Location: BKK
Programs: BRK-B
Posts: 580
TG LHR-BKK, Royal Silk, 3/7 glass of pure vodka, but not quite effective (I don't risk drinking it too much).
Jul 23, 2016, 4:53 am
#58
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
Jul 27, 2016, 10:51 am
#60
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
I have to say, we flew in J from BKK to DPS in May, and we got really old crew. Moms & pop's. But they were good, I mean from a service perspective. It was a 787. I also found it interesting that one of the old mom's had a beard growing. It was interesting to watch.