TG service deteriorating
#31
Join Date: Aug 2015
Location: London
Programs: Thai Royal Orchid Plus Gold, BA Silver, Alitalia Freccia Alata
Posts: 348
http://www.thaiairways.com/en_TH/Man...y_Booking.page
#33
Join Date: Sep 2007
Location: Singapore
Programs: TG Gold, MPC Silver, Bonvoy Ambassador
Posts: 563
As mentioned previously, the food on CX isn't much better and 9 times out of 10, the hard product is significantly worse on CX. To me this is the most important factor.
At least with TG you will get some sort of lay flat seat to relax on in a 2-2-2 config. The 'new' CX J armchair style seat (which is configured 2-3-2) really doesn't feel like a lot better than their PY product yet is typically priced at a significant premium to TG.
At least with TG you will get some sort of lay flat seat to relax on in a 2-2-2 config. The 'new' CX J armchair style seat (which is configured 2-3-2) really doesn't feel like a lot better than their PY product yet is typically priced at a significant premium to TG.
#34
Join Date: Jul 2009
Location: VZ
Programs: M&M, ROP, KrisFlyer
Posts: 1,028
maybe you better want to change your travel agent as it seems your travel agent is also lacking either some kind of basic knowledge or about service attitude....
#35
Join Date: Jun 2007
Programs: ROP Gold
Posts: 1,292
#36
Tickets booked via United Airlines web page. Was able to select my seats on UA operated flights. Sent email to TG to request TG PNR. Got it. When I go to TG web page under Manage My Bookings I can see my flights, all say confirmed and that's about it. Can't select the seats.
#37
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
Tried them again last night, AKL BKK in J , they ran out of champagne and fizzy water, the food was really average grade economy at best. They really are stripping the guts out of their premium service, not sure that it is sustainable to keep on doing this. I would be mightily disappointed if I had paid full fare for that offering.
#38
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,312
Tried them again last night, AKL BKK in J , they ran out of champagne and fizzy water, the food was really average grade economy at best. They really are stripping the guts out of their premium service, not sure that it is sustainable to keep on doing this. I would be mightily disappointed if I had paid full fare for that offering.
I tried several times to drink all the Dom they had loaded in F but never succeeded!
#39
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
50% empty J cabin and I only had 3 glasses, enough to take the edge off the truly awful food which was very similar to bwiadca s pic, dried out, burnt paper. BKK FRA tonight, will report with pics but my expectations are low and I suspect that my next trip north will be with SQ.
#40
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Elite, EK Gold, Qatar Gold, Amex Plat, Accor Gold, Hilton Gold
Posts: 1,424
Tried them again last night, AKL BKK in J , they ran out of champagne and fizzy water, the food was really average grade economy at best. They really are stripping the guts out of their premium service, not sure that it is sustainable to keep on doing this. I would be mightily disappointed if I had paid full fare for that offering.
#41
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
I've been flying TG F and J 4 to 5 times a month for the last several years. The service has never been as consistent as some other airlines, but generally very good and I haven't noticed any kind of a service deterioration.
#42
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,312
#43
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,312
- not consistent
- overall not deterioriating
#44
Join Date: Feb 2013
Location: PHL
Programs: NEXUS, UA Club
Posts: 641
Tickets booked via United Airlines web page. Was able to select my seats on UA operated flights. Sent email to TG to request TG PNR. Got it. When I go to TG web page under Manage My Bookings I can see my flights, all say confirmed and that's about it. Can't select the seats.
#45
Ok, I've just tried again. I have two reservations with TG. One is in economy and one is in business.
When I got to TG site and navigate to Manage My Booking, I'm getting message that advanced seat selection is not available and that I have to contact TG office.
I've entered my economy class PNR and under Additional Services I was able to select my seat on an international portion of the flight. The domestic part gave me message that advance selection is not available for that flight. Cool, I knew that.
I've saved the details and logged out. Then I did my business class PNR. Got the same message about inability to select the seat in advance.
Went to Additional Services, I could see my 3 flights and when I selected TG BKK-MUC tab I've got Seatmap unavailable.
BKK-MUC seatmap was unavailable, but on the next tab MUC-ORD on UA B777 I could see the seatmap.
So, I'm confused. I was able to select my economy seat on different PNR but not on my business class flights.
When I got to TG site and navigate to Manage My Booking, I'm getting message that advanced seat selection is not available and that I have to contact TG office.
I've entered my economy class PNR and under Additional Services I was able to select my seat on an international portion of the flight. The domestic part gave me message that advance selection is not available for that flight. Cool, I knew that.
I've saved the details and logged out. Then I did my business class PNR. Got the same message about inability to select the seat in advance.
Went to Additional Services, I could see my 3 flights and when I selected TG BKK-MUC tab I've got Seatmap unavailable.
BKK-MUC seatmap was unavailable, but on the next tab MUC-ORD on UA B777 I could see the seatmap.
So, I'm confused. I was able to select my economy seat on different PNR but not on my business class flights.