THAI USA call center closed [10 November 2015]
Aug 7, 2015, 2:17 pm
#1
Original Poster
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
THAI USA call center closed [10 November 2015]
Tried calling THAI's US call center at 18004265204 and it just connected me to a full voicemail box. I guess the number is gone?
Aug 7, 2015, 6:36 pm
#2
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
I emailed [email protected] two days ago for a seat assignment and they got back to me same day in a couple of hours. Will miss that convenience if it goes away. The signature on the reply was:
THAI AIRWAYS INTERNATIONAL P.C.L
222 N. Sepulveda Blvd. Suite 100
El Segundo, CA 90245
Reservations 1-800-426-5204 or 310-640-0097
Fax: 310-640-8202
Open Hours 0830-1700 Pacific Time (Mo-Fr)
Email: [email protected]
You might want to try the local number or emailing them instead.
SL
THAI AIRWAYS INTERNATIONAL P.C.L
222 N. Sepulveda Blvd. Suite 100
El Segundo, CA 90245
Reservations 1-800-426-5204 or 310-640-0097
Fax: 310-640-8202
Open Hours 0830-1700 Pacific Time (Mo-Fr)
Email: [email protected]
You might want to try the local number or emailing them instead.
SL
Aug 10, 2015, 8:48 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Aug 11, 2015, 1:09 pm
#6
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
http://www.thaiairwaysusa.com/en/Man..._Booking.page?
If you do not have your TG confirmation you can call UA and get it.
SunLover
Aug 11, 2015, 1:46 pm
#7
Original Poster
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
I just spoke with a very kind TG customer service rep on the USA 800 number, so it appears they are not closed. They do have limited hours (not 24/7) and are closed on weekday evenings and weekends (has been for a few years). Be sure you take into account Pacific Time when calling...
Cheers,
-Cyborg
Cheers,
-Cyborg
Aug 19, 2015, 1:30 am
#8
Join Date: Oct 2002
Location: Bangkok, Thailand
Posts: 217
Ironically, several times I have spent 20 - 30 minutes on hold waiting for someone at the TG BKK reservations number to pick up, then gave up, phoned the 800 number in the USA and the agent picked up immediately!
Aug 22, 2015, 9:59 am
#10
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Join Date: Apr 2013
Location: PHX
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Posts: 56,450
Perhaps you should ask to have your thread title changed so no one else is misled.
Aug 22, 2015, 11:46 am
#11
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,062
Aug 29, 2015, 12:56 pm
#12
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,062
The TG LAX office is open M-F 8:30 - 5 pm, Pacific time.
I would advise against phoning late Friday afternoon though. I called yesterday at 4:40 pm and received the message that I was 4th in line with a wait time of 8 minutes. I waited until 5 pm, and was then automatically removed from the wait list, likely because everyone had decided to go home for the weekend.
I would advise against phoning late Friday afternoon though. I called yesterday at 4:40 pm and received the message that I was 4th in line with a wait time of 8 minutes. I waited until 5 pm, and was then automatically removed from the wait list, likely because everyone had decided to go home for the weekend.
Nov 15, 2015, 6:53 pm
#14
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068