THAI USA call center closed [10 November 2015]
Dec 6, 2015, 3:56 pm
#16
Original Poster
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
Dec 7, 2015, 7:06 pm
#17
Join Date: Jul 2011
Location: Melbourne
Programs: Velocity Gold
Posts: 1,069
Feb 26, 2016, 1:13 pm
#18
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
So how are we in the US contacting TG now? I have a UA award, all TG metal and no pnr. Any suggestions other than racking up a phone bill?
Feb 26, 2016, 2:55 pm
#20
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
Feb 26, 2016, 3:43 pm
#21
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
Feb 27, 2016, 5:25 am
#22
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
If that does not work I would email an english as a first language TG city office and provide them your 016 ticket number: [email protected]
Good luck and let us know how you make out.
SL
with my PNR ^^
Feb 27, 2016, 2:55 pm
#25
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,454
[email protected]
[email protected]
Forget about calling UA. Total waste of time.
Mar 3, 2016, 3:16 pm
#26
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Now that TG has migrated to Amadeus Altea, their PNRs show up as 1A on partner systems instead of TG.
Mar 6, 2016, 5:49 am
#27
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
Mar 11, 2016, 10:13 am
#28
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
Mar 14, 2016, 7:39 am
#29
Join Date: Feb 2013
Location: PHL
Programs: NEXUS, UA Club
Posts: 641
Just to add my experience, I made a reservation with UA that involved a UA/TG combo. When I called UA, they were unable to provide me with the PNR for TG when I called them. I emailed the Thai office in the UK and they replied very quickly with the TG PNR. I was then able to log on through the website and select seats. I'm looking forward to my first flight with TG!!
May 5, 2016, 1:26 pm
#30
Join Date: May 2007
Posts: 7
Just wanted to add to the thank yous to those of you who posted the UK email contact here!
After frustrating attempts to dial international and use social media to figure out where I could get a PNR for some upcoming flights, the UK reservations center was efficient in getting me the PNR quickly, and then resolving seat assignment issues with the website (that is some clunky system they're using). End result I have the PNR in my files, and seats assigned thanks to the great Thai Airways team in the UK.
After frustrating attempts to dial international and use social media to figure out where I could get a PNR for some upcoming flights, the UK reservations center was efficient in getting me the PNR quickly, and then resolving seat assignment issues with the website (that is some clunky system they're using). End result I have the PNR in my files, and seats assigned thanks to the great Thai Airways team in the UK.