The cutbacks are starting to bite........
Jul 28, 2015, 3:42 am
#63
Join Date: Jan 2013
Programs: Thai Royal Orchid Gold, Flying Blue Gold, Emirates Silver
Posts: 104
I flew TG971 last week from Zurich to Bangkok.
Full flight, business class was busy. During meal time, I asked to get some more champagne, and the flight attendant that I asked was actually the in-flight manager. He served what was obviously the last drops of a bottle that was opened a long time ago, flat, warm, disgusting. I asked if he could open another bottle (and did it with a smile).
He was quite rude and said: "Do you really want me to open another champagne bottle just for you?"
I was so taken aback that I had nothing to say. He did come a few minutes later with a glass and said he had to get from the other business section.
Not sure if this is a cutback, but on a 10 hour flight and seeing the cost of the seat, I was expecting a quick glass of champagne with a smile.
Also, why can't they keep it in ice?
GJ
Full flight, business class was busy. During meal time, I asked to get some more champagne, and the flight attendant that I asked was actually the in-flight manager. He served what was obviously the last drops of a bottle that was opened a long time ago, flat, warm, disgusting. I asked if he could open another bottle (and did it with a smile).
He was quite rude and said: "Do you really want me to open another champagne bottle just for you?"
I was so taken aback that I had nothing to say. He did come a few minutes later with a glass and said he had to get from the other business section.
Not sure if this is a cutback, but on a 10 hour flight and seeing the cost of the seat, I was expecting a quick glass of champagne with a smile.
Also, why can't they keep it in ice?
GJ
Jul 28, 2015, 6:04 am
#64
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,316
I asked if he could open another bottle (and did it with a smile).
He was quite rude and said: "Do you really want me to open another champagne bottle just for you?"
I was so taken aback that I had nothing to say. He did come a few minutes later with a glass and said he had to get from the other business section.
Not sure if this is a cutback, but on a 10 hour flight and seeing the cost of the seat, I was expecting a quick glass of champagne with a smile.
He was quite rude and said: "Do you really want me to open another champagne bottle just for you?"
I was so taken aback that I had nothing to say. He did come a few minutes later with a glass and said he had to get from the other business section.
Not sure if this is a cutback, but on a 10 hour flight and seeing the cost of the seat, I was expecting a quick glass of champagne with a smile.
if flight is full and many customers in J demanding with special wishes then crew can get a bit to their limits. But usually they stay calm and polite and try to serve the passengers well (this is often in carriers like LX, LH or UA not the case).
In my observation they put the champagne bottle usually into a ice bucket, but the white wines not always
handling of wine on TG is not always at the optimum as despite instruction and training wine is not really a part of Thai culture and many crew members have little sense for the right temperature of wine
Jul 28, 2015, 7:25 am
#65
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
TG should stop putting flowers in the toilets. That should save them tons of money. I had crew on on their 380 from FRA to BKK in F asking me how to migrate to Canada. You can tell how desperate the people are to leave.
Jul 28, 2015, 7:27 am
#66
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Jul 28, 2015, 10:36 am
#67
Join Date: Nov 2009
Location: 6km East of EPAYE
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Jul 28, 2015, 1:35 pm
#68
Join Date: May 2005
Location: UK
Programs: ROP *G, BAEC Gold, HH Lifetime Diamond
Posts: 969
but I admit I did not finish.
Jul 28, 2015, 6:47 pm
#69
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Posts: 17,263
Jul 28, 2015, 7:23 pm
#70
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,316
Here's what I experienced back in 2011 on TG917 in C, I asked for a glass of champagne about half way into the flight & I was given a white wine. I brought the glass back to the gallery and complained. I was like come on, you really think you can get away with this??? A new bottle was opened and I worked very hard not to waste it but I admit I did not finish.
but I admit I did not finish.
Jul 29, 2015, 10:34 am
#72
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
Jul 29, 2015, 12:03 pm
#73
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Posts: 14,132
Jul 29, 2015, 2:14 pm
#74
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,059
It is my understanding that TG FAs need 5 years of service in Y before they can be assigned to the premium classes. So they should have some wine knowledge. Actually I have not had any problems in this regard, and I always request champagne on my flights in the front of the plane. 
Jul 29, 2015, 6:49 pm
#75
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,316