pre-order meals in F disappeared?
Jan 3, 2015, 6:23 pm
#1
Original Poster
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
pre-order meals in F disappeared?
Was just looking at 4 reservations (8 segments) I have in F to check on my seats etc, and noticed that my preordered meals have disappeared. In every case, I see "No seatmap available" and "Vegetarian Hindu" selected as my meal.
Likely just the ever-changing TG website that's having "issues", but it wouldn't completely shock me if pre-order meals were being discontinued either
Likely just the ever-changing TG website that's having "issues", but it wouldn't completely shock me if pre-order meals were being discontinued either
Jan 3, 2015, 9:04 pm
#2
Join Date: Jul 2003
Location: WAS/ Silver Spring, MD,USA
Programs: UA/AA
Posts: 857
No, just their non functional website acting up for you, I suggest you call or email them them if you really want a preordered meal. I had the rack of lamb last night, it was quite good.
Jan 4, 2015, 2:31 pm
#4
Original Poster
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
Can you share what URL you are going through? Just tried through thaiair.com and thaiairwaysusa.com and still having the same problem. Never seen this before, and it's happening for all my reservations!
Jan 4, 2015, 6:54 pm
#6
Join Date: Dec 2008
Location: Bangkok, Thailand
Programs: ROP
Posts: 471
Try this link.
http://www.thaiairways.com/en_TH/Man..._Booking.page?
And then goes to Thai Special Services tab.
http://www.thaiairways.com/en_TH/Man..._Booking.page?
And then goes to Thai Special Services tab.
Jan 5, 2015, 1:36 am
#7
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
Try this link.
http://www.thaiairways.com/en_TH/Man..._Booking.page?
And then goes to Thai Special Services tab.
http://www.thaiairways.com/en_TH/Man..._Booking.page?
And then goes to Thai Special Services tab.
Jan 5, 2015, 3:55 am
#8
Join Date: Jul 2003
Location: WAS/ Silver Spring, MD,USA
Programs: UA/AA
Posts: 857
When I made a meal request online, my seat reservation was changed.
When I inquired why , I was told "system error " caused my seat reservation to be deleted and reassigned due to the meal request.
It was a royal PIA to get it reinstated since it was impossible to get anyone on their various phone numbers in Bangkok. Eventually managed it get back by e-mail communications.
But really, what kind of a website/ reservation system is so absurdly incompetent that you loose your seat request due to making a meal request ??
Enjoy your meals.
Chok dii...
Jan 8, 2015, 4:19 pm
#9
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
If you change your seats, you must afterwards redo your pre order meal selection.
Jan 8, 2015, 11:27 pm
#10
Original Poster
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
This whole seat selection = AVML thing has been going on for nearly a year now, possibly longer. I know I brought it to the attention of the local TG office complete with screenshots etc. in March last year - they said they'd pass it on to HQ...who no doubt already knew anyway because many people had received AVML instead of lobster onboard by then!
If you change your seats, you must afterwards redo your pre order meal selection.
If you change your seats, you must afterwards redo your pre order meal selection.
Jan 9, 2015, 2:32 am
#11
Join Date: Jul 2003
Location: WAS/ Silver Spring, MD,USA
Programs: UA/AA
Posts: 857
I suggest you disregard the Hindu meal notation and forget trying to make any changes through the website.
Just send an email to the customer service dept. and they will get back to you within a day or so, or you can call them to verify your requests.
Just send an email to the customer service dept. and they will get back to you within a day or so, or you can call them to verify your requests.
Jan 9, 2015, 8:58 am
#12
Join Date: Jan 2015
Posts: 60
The pre-order isn't an option for me if I go to manage my booking (or the tg equivalent). However, if I search (Google) for Thai first class meal request, there is a link to the page where you login (with pnr and surname, as in manage your booking), and select your meals. However, it's terribly slow, often fails to load, and based on this thread, there may be a bug where it unassigns your seat....So perhaps just email. If it loads, it can be a good way to see your options at least
Jan 9, 2015, 6:25 pm
#13
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
I e-mailed for my F trip in December around 48 hours before the flight as there were also problems with the website; I got a list of meals and chose the meal less than 24 hours before the flight.
and it was loaded on the flight
and it was loaded on the flight