First Class seat Broken 12 hours uptight!upright!
Oct 31, 2014, 6:49 pm
#16
Join Date: Jul 2013
Location: BKK
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didn't you know that each air purser of TG gets a training as handicraftsman, a bit mechanic, a bit electrician, a bit plumbing...during old days they were even trained to crawl on to the wings to fix the engines
Oct 31, 2014, 6:52 pm
#17
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Crew are trained to deal with that and putting the seat into full flat or upright shouldn't be a problem, with only an inconvenience of not being able to recline.
of course a seat should be in full working order, but if it can go to a bed that wouldn't be such an issue for me. I'd have accepted the duty free voucher quite happily as compensation.
Oct 31, 2014, 7:18 pm
#18
Join Date: Jul 2013
Location: BKK
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I think the main issue in this case and the most disturbance for the OP is not the dysfunctional seat but the fact that ground staff switched seat assignment intentionally and let his wife take the malfunctioning seat which resulted into a big loss of face for his wife
Oct 31, 2014, 7:33 pm
#19
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Identifide in UA F lounge
When the Thai ground staff member visited the United First Class lounge looking for Bkk bound passengers My Wife and I identified our selfs. As did the Amercican couple it was That American lady's seat that had the issues. And my wife's seat switched at gate. As Fter hgp. Pionts out beware of last minute seat changes.
Oct 31, 2014, 7:44 pm
#20
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Not Luck of the draw
Most (if not all) electronic seats have a manual override (required for emergencies).
Crew are trained to deal with that and putting the seat into full flat or upright shouldn't be a problem, with only an inconvenience of not being able to recline.
of course a seat should be in full working order, but if it can go to a bed that wouldn't be such an issue for me. I'd have accepted the duty free voucher quite happily as compensation.
Crew are trained to deal with that and putting the seat into full flat or upright shouldn't be a problem, with only an inconvenience of not being able to recline.
of course a seat should be in full working order, but if it can go to a bed that wouldn't be such an issue for me. I'd have accepted the duty free voucher quite happily as compensation.
Oct 31, 2014, 7:47 pm
#21
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Spot on
Great end to our 30 th wedding anniversary Tuscan Tour
Nov 8, 2014, 10:07 am
#22
Join Date: Jan 2002
Location: Bangkok, Thailand
Programs: TG*G
Posts: 1,369
All seats in TG fleet can be manually operated by the crew. So, it's not that the OP has to sit upright the whole flight. The seat can be converted to flat bed by crew.
The issue about seat switching is another story. I just want to clarify the "sitting upright for 12 hours" part.
The issue about seat switching is another story. I just want to clarify the "sitting upright for 12 hours" part.
Nov 9, 2014, 2:01 pm
#23
Join Date: Mar 2014
Location: Reading UK
Programs: BA Silver, Accor Gold
Posts: 112
I've only just read this thread. Had I read it earlier my advice would have been to word any claim alleging discrimination very carefully.
However, from what I read in other media (and I have no personal experience) there does seem to be a persistent quality problem in TG F Class. Many correspondents have left TG for good to travel with rival carriers. Those who choose SQ instead say there is no comparison in terms of quality (i.e. SQ is so much better).
However, from what I read in other media (and I have no personal experience) there does seem to be a persistent quality problem in TG F Class. Many correspondents have left TG for good to travel with rival carriers. Those who choose SQ instead say there is no comparison in terms of quality (i.e. SQ is so much better).
Nov 9, 2014, 3:49 pm
#24
Join Date: Nov 2013
Posts: 855
All seats in TG fleet can be manually operated by the crew. So, it's not that the OP has to sit upright the whole flight. The seat can be converted to flat bed by crew.
The issue about seat switching is another story. I just want to clarify the "sitting upright for 12 hours" part.
The issue about seat switching is another story. I just want to clarify the "sitting upright for 12 hours" part.
Nov 9, 2014, 4:21 pm
#25
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My Bad. I lied. 10hrs 41 mins
My bad. Upright or Flat. At least 15 minute wait to change Response from head office so far unsigned cut and paste letter with our names miss spelt
Last edited by thaidai; Nov 9, 2014 at 5:45 pm Reason: Correcting details
Nov 9, 2014, 7:58 pm
#26
Join Date: Nov 2014
Posts: 69
Just curious, how common is that?
And to those saying it's not such a big deal because it could be manually flattened (albeit over 15 minutes), that's not enough imho. Reclining is a big part of seat comfort.
Nov 9, 2014, 8:17 pm
#27
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While it's nice to have a less-than-full cabin, it it not uncommon for F class to go out full on many airlines. While it is true that reclining is part of comfort, IMO it is not an essential element in First class (ie, I'd walk off the plane if I didn't have it). There's always enough room to recline anyways with the help of a couple of pillows. (Just like you do with an armchair at home.)
The seat should work, but $150 compensation for non-recline (in F) would do me.
The bed is an essential element on the other hand. And all seats have a manual recline function in the event the electrics fail.
Nov 10, 2014, 12:21 am
#28
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I think the main issue in the whole case is not whether the seat could not recline or could just be manually reclined or what ever!
the main point was that they changed seat assignment in the last minute and gave the seat with the malfunction to the OP's wife despite she had another seat reserved for her. And the whole action was done by the ground staff in such a stupid and unprofessional way that even the dumbest passenger in F recognized what was going on!
This is completely unacceptable and requires a apology and a generous compensation!
the main point was that they changed seat assignment in the last minute and gave the seat with the malfunction to the OP's wife despite she had another seat reserved for her. And the whole action was done by the ground staff in such a stupid and unprofessional way that even the dumbest passenger in F recognized what was going on!
This is completely unacceptable and requires a apology and a generous compensation!
Nov 10, 2014, 2:33 am
#29
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Thank you Khun Bin Sabai
I think the main issue in the whole case is not whether the seat could not recline or could just be manually reclined or what ever!
the main point was that they changed seat assignment in the last minute and gave the seat with the malfunction to the OP's wife despite she had another seat reserved for her. And the whole action was done by the ground staff in such a stupid and unprofessional way that even the dumbest passenger in F recognized what was going on!
This is completely unacceptable and requires a apology and a generous compensation!
the main point was that they changed seat assignment in the last minute and gave the seat with the malfunction to the OP's wife despite she had another seat reserved for her. And the whole action was done by the ground staff in such a stupid and unprofessional way that even the dumbest passenger in F recognized what was going on!
This is completely unacceptable and requires a apology and a generous compensation!
Nov 10, 2014, 2:39 am
#30
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Perhaps if luck of the draw But
First class seats are there for sale While it's nice to have a less-than-full cabin, it it not uncommon for F class to go out full on many airlines.
While it is true that reclining is part of comfort, IMO it is not an essential element in First class (ie, I'd walk off the plane if I didn't have it). There's always enough room to recline anyways with the help of a couple of pillows. (Just like you do with an armchair at home.)
The seat should work, but $150 compensation for non-recline (in F) would do me.
The bed is an essential element on the other hand. And all seats have a manual recline function in the event the electrics fail.
While it's nice to have a less-than-full cabin, it it not uncommon for F class to go out full on many airlines. While it is true that reclining is part of comfort, IMO it is not an essential element in First class (ie, I'd walk off the plane if I didn't have it). There's always enough room to recline anyways with the help of a couple of pillows. (Just like you do with an armchair at home.)
The seat should work, but $150 compensation for non-recline (in F) would do me.
The bed is an essential element on the other hand. And all seats have a manual recline function in the event the electrics fail.