Involuntary Downgrade Compensation Offer Question
Oct 26, 2013, 9:09 am
#17
Join Date: Jul 2003
Location: WAS/ Silver Spring, MD,USA
Programs: UA/AA
Posts: 857
A few years ago I experienced a change in class of service on Thai going from BKK - NRT due to an equipment swap. This happened to me more than once.
At the check-in desk they gave me 9k Baht ( approx $300US) in an unsealed envelope as compensation for the downgrade. I learned of this situation by checking on my reservation on-line a few days before departure. There was no email or call from the airline at all. Never be surprised on TG.
At the check-in desk they gave me 9k Baht ( approx $300US) in an unsealed envelope as compensation for the downgrade. I learned of this situation by checking on my reservation on-line a few days before departure. There was no email or call from the airline at all. Never be surprised on TG.
Last edited by Paiteaw; Oct 26, 2013 at 10:42 am Reason: Add on
Oct 26, 2013, 12:19 pm
#18
Join Date: Feb 2009
Location: CGN
Programs: Thai reborn Platinum , EY Platinum ,Annie's Preferred Guest , Knauber Hobbymarkt Rabattkarte
Posts: 337
Award-flyer`s dream only unfortunately . Rules say 75% OF THE PRICE OF THE TICKET . And " THE TICKET " is what the person uses to enjoy Thai Airways services on that occasion . Based probably on US-miles or whichever system .
Oct 26, 2013, 8:05 pm
#20
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
I know personally multiple people who got 75% of the revenue ticket price after working with the local regulator. EU261 specifies that compensation must be in cash, and miles have no cash value
Oct 27, 2013, 6:43 am
#21
Join Date: Dec 2008
Location: Bangkok, Thailand
Programs: ROP
Posts: 471
Only my opinion, miles can convert to cash equivalent so they can calculate the cash value from used miles.
Oct 27, 2013, 7:50 am
#22
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
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Oct 27, 2013, 3:50 pm
#23
Original Poster
Join Date: Dec 2010
Posts: 168
I rejected the offer and wrote regarding "Regulation 261/2004 states that I am entitled to 75% of the one-way F class fare on that nonstop route"
If anyone has any other information on how to get this processed, I would appreciate it.
If anyone has any other information on how to get this processed, I would appreciate it.
Oct 27, 2013, 4:48 pm
#24
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
If you don't have the time or patience to fight your way through this, you can try using a service like EUClaim.
Oct 28, 2013, 5:30 am
#26
Join Date: Nov 2010
Programs: UA Gold, Fairmont Platinum, Starwood Gold, Hilton Gold, Hyatt Platinum
Posts: 280
Even if it went that route, which would be quite unorthodox, it would be 80,000 UA miles * 0.75 = 60k UA miles. Since compensation has to be given in a cash equivalent, the only fair valuation is the cost to buy 60k UA miles at 3.5 cents each, meaning the OP is owed at minimum $2100 according to EU law.
Oct 28, 2013, 8:04 am
#27
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
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Even if it went that route, which would be quite unorthodox, it would be 80,000 UA miles * 0.75 = 60k UA miles. Since compensation has to be given in a cash equivalent, the only fair valuation is the cost to buy 60k UA miles at 3.5 cents each, meaning the OP is owed at minimum $2100 according to EU law.
Oct 28, 2013, 2:07 pm
#28
Join Date: Feb 2009
Location: CGN
Programs: Thai reborn Platinum , EY Platinum ,Annie's Preferred Guest , Knauber Hobbymarkt Rabattkarte
Posts: 337
Would you be so kind to specify which " local regulators " you are talking about ?
Oct 28, 2013, 5:10 pm
#29
Join Date: Nov 2010
Programs: UA Gold, Fairmont Platinum, Starwood Gold, Hilton Gold, Hyatt Platinum
Posts: 280
Oct 28, 2013, 6:02 pm
#30
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763