Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Oct 1, 2015, 8:48 am
#976
Join Date: Oct 2015
Location: FRA
Programs: LH Gold
Posts: 3
Hello All!
I want to book a TG First Class Ticket on the route HKG-PEN. As I know TG offers on the BKK-PEN leg only Premium Economy Class (no Business). Do I still have access to Royal First Lounge / Spa?
Thanks for your help in advance
I want to book a TG First Class Ticket on the route HKG-PEN. As I know TG offers on the BKK-PEN leg only Premium Economy Class (no Business). Do I still have access to Royal First Lounge / Spa?
Thanks for your help in advance
Oct 1, 2015, 10:13 am
#977
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,330
Oct 1, 2015, 4:03 pm
#978
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
Normally arriving TG F and connecting to TG you will be taken to the TG F lounge on arrival to wait for your connection. Not sure how that plays out with a connection to Thai Smile. Spa... probably not as onward connection is in economy, but worth asking.
Oct 2, 2015, 1:55 am
#979
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
is an interesting scenario but as they are both part of Thai I would guess F lounge access is likely. Spa definitely a no.
Oct 2, 2015, 3:56 am
#980
Join Date: Oct 2015
Location: FRA
Programs: LH Gold
Posts: 3
Thank you for your answers so far.
The connecting flight BKK-PEN is not operated by Thai Smile. It is an regular TG flight with one of their A320. But for the reason, that there is only Premium Economy available I wonder how it fits to their Lounge rules. Normally connecting flights must be in C for access.
The connecting flight BKK-PEN is not operated by Thai Smile. It is an regular TG flight with one of their A320. But for the reason, that there is only Premium Economy available I wonder how it fits to their Lounge rules. Normally connecting flights must be in C for access.
Oct 2, 2015, 4:03 am
#981
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
Thank you for your answers so far.
The connecting flight BKK-PEN is not operated by Thai Smile. It is an regular TG flight with one of their A320. But for the reason, that there is only Premium Economy available I wonder how it fits to their Lounge rules. Normally connecting flights must be in C for access.
The connecting flight BKK-PEN is not operated by Thai Smile. It is an regular TG flight with one of their A320. But for the reason, that there is only Premium Economy available I wonder how it fits to their Lounge rules. Normally connecting flights must be in C for access.
I didn't know Thai Airways international had A320s, I thought those were all Thai Smile.
In any event, I think that means connecting TG->TG, you'll be met on arrival with a buggy and taken to the F lounge to wait for your connection.
Oct 2, 2015, 5:23 am
#982
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,316
Thank you for your answers so far.
The connecting flight BKK-PEN is not operated by Thai Smile. It is an regular TG flight with one of their A320. But for the reason, that there is only Premium Economy available I wonder how it fits to their Lounge rules. Normally connecting flights must be in C for access.
The connecting flight BKK-PEN is not operated by Thai Smile. It is an regular TG flight with one of their A320. But for the reason, that there is only Premium Economy available I wonder how it fits to their Lounge rules. Normally connecting flights must be in C for access.
and let us know what premium economy on A320 is; never heard about that on TG; BKK PEN was for quite some time with the old 737 with even older tight J seats, where I even did not feel premium economy...but then it is just a one hour flight
Oct 2, 2015, 5:58 am
#983
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
Both TGs and Thai Smile's have 174 seats, with premium economy being regular economy 3+3 seating (with a bit of extra pitch and a blocked middle).
Oct 2, 2015, 6:16 am
#984
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,316
sorry
also sell this as J or they still do?
Oct 2, 2015, 6:29 am
#985
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
It's now called 'Smile Plus' - no J. Seems to be without lounge access for smile plus (whereas 'business' might have had lounges?)
Oct 2, 2015, 7:16 am
#986
Join Date: Oct 2015
Location: FRA
Programs: LH Gold
Posts: 3
In January this year it was sold as Business. And yes, it's like the European Business (for example LH) with regular 3+3 seating. The Seat in the middle is blocked. There is a flexible curtain to seperate the cabin classes.
To sell it as Premium Economy is more honest in my opinion.
Thanks al lot to all of you for helping me concerning my Lounge-Access Question. An please excuse my bad English.
To sell it as Premium Economy is more honest in my opinion.
Thanks al lot to all of you for helping me concerning my Lounge-Access Question. An please excuse my bad English.
Oct 2, 2015, 7:45 am
#987
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
there was pushback by local governments that the landing allowances were granted for TG, not WE.In the wake of that TG claimed some A320 planes and flew them as TG mainline.
Or something along those lines.
Edit: Which apparently has already been proffered.
Oct 29, 2015, 6:32 pm
#988
Join Date: Jan 2007
Location: New York
Programs: AA Gold, Hyatt Globalist
Posts: 592
FCL access when departing the next day
Any recent experiences when arriving in F the night before and departing C/Y the following morning. I am thinking of doing NRT - BKK (arrives 10.30pm) and BKK - PHN the following day in TG Y.
Oct 30, 2015, 12:25 am
#989
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,316
if you go through immigration after arrival, I am afraid no access to FCL the other morning unless you have status or can talk your way in
Nov 1, 2015, 9:30 am
#990
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
At least from my experience which is admittedly dated.