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FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.

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Old Mar 10, 2018, 12:52 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.

Thai Airways Royal First Class Lounge

Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures


Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.

Opening hours: 05:00 am. – 01:00 am.

Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge


Lounge access rules:

Departures in TG or *A F from BKK = FCL access

TG F Arrival connecting to international TG C/Y = FCL access

TG F Arrival connecting to *A C = No FCL access

TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.

*A F arrival connecting to TG C or *A C = no FCL access

1 guest is allowed when departing in TG F or *A F


Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?

A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.

Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?

A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.


Thai Airways Royal Orchid Spa

Link to webpage: Spa


Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.

Opening hours: 06:00 am. – 11:30 pm.

General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink

First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets

Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners

Treatment Menu:

Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.

Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.

Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.

Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.


Spa access rules:

TG F departure = F spa access

*A F departures = No spa access

TG C departures = C spa access

*A C departures = No spa access

TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario

No guest are allowed regardless of class of travel


Q: Is it possible to book the spa treatment in advance?

A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.


I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
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FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.

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Old Oct 10, 2014, 12:24 pm
  #871  
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Originally Posted by BinSabai
not for me!
main destinations like CNX, HKT are still best served with TG
For my most often visited locales, at least those of which aren't serviced by PG, my choices are TG or DD. Considering that DD has more flights, a better schedule and typically cheaper prices why would I ever consider TG when I no longer get *A benes?
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Old Oct 12, 2014, 7:28 am
  #872  
 
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Late PM flight. Timing for Spa appointment.

I had a late evening flight in F on the A380. Was wondering what would be a good arrival time at BKK to book the Spa and enjoy the F Lounge for 11:30 PM flight. Left the my room at the Conrad at 7:10 PM and my internet access slip for TG wifi shows 7:55 PM. Upon check-in at the F counter was able to have the agent call the Royal Spa and confirm a one hour massage appointment for 9 PM. From the F counter was escorted to the F Lounge and a private living room set-up by valet. They try to use a cart which I always decline. Two attendants take care of you and one escorted me to the Royal Spa at 8:50 PM. Certainly from my experience the best Lounge with Spa experience in the world. At least for this experience 4 1/2 hours prior to flight seemed to work.
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Old Oct 20, 2014, 8:17 am
  #873  
 
Join Date: Jan 2014
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I understand that arriving in int'l TG F and departing in int'l TG Y would get FCL access. Does it matter if they are on separate tickets? (long story...)
chocobill is offline  
Old Oct 20, 2014, 9:07 am
  #874  
 
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Originally Posted by chocobill
I understand that arriving in int'l TG F and departing in int'l TG Y would get FCL access. Does it matter if they are on separate tickets? (long story...)
it does not matter but you have to inform the TG staff who will pick you up at the gate about that
if you have already a boarding pass for your Y flight he/she will bring you directly through security to FCL; if not you will have to stop at the transit desk first (no separate desk for F or J passengers but the staff could make you jump the queue...
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Old Oct 26, 2014, 12:29 pm
  #875  
 
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My wife and I had the opportunity to visit the Royal First Lounge and Royal Orchid Spa at BKK in Terminal D and wrote this brief review with pictures...hopefully some might find it useful!

Thanks,
Jeffrey

------------------------------------------------------

Thai Airways Royal First Lounge and Royal Orchid Spa – Bangkok-BKK


Our experience with the Thai Royal First Ground Service was short and speedy — just like it’s supposed to be. After touching down from our Frankfurt, Germany to Bangkok, Thailand journey (read more about our flight here: Thai Airways A380 Royal First Class – TG 921 Frankfurt-FRA to Bangkok-BKK) at 6:01am, we were welcomed at the gate by a Thai Airways staff member. Once she gathered us together with one other First Class passenger, she led us to a golf cart and promptly whisked us away through connecting security and masses of other passengers to the First Class lounge. We were inside the lounge (clear across the airport) by 6:25am… that’s what you call first class service and record fast speed.




Zooming through BKK airport

Thai Airways Royal First Lounge

“Royal First Lounge at Concourse D, Level 3 – 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.

Opening hours: 05:00 am. – 01:00 am.

Facilities:

  • 2 VIP Rooms
  • 6 Private Corners
  • 22-seat A-la-Carte Dining Room
  • Wi-Fi Internet Corner with 2 PCs
  • Slumber Rooms
  • Shower Suites
  • Toilets with Wheelchair Accessibility
  • TG First Class Check-in Facility

Lounge Access :
  • Royal First Class passengers departing the same day on TG operating flight (One guest departing same day on any Star Alliance operating flight allowed)
  • First Class passengers departing same day on any Star Alliance operating flight (One guest departing same day on any Star Alliance operating flight allowed)
  • Royal Orchid Plus Platinum card holder departing same day on TG operating international flights (One guest departing same day on TG operating flight allowed)"

Once in the lounge, the first question we were asked was, “When do you want your spa treatment? And, do you want a full body massage?” Uh… Yes. And. Yes. So, they said, “OK, we’ll come get you at 7:15.”




The First Class Lounge is huge and has a gigantic staff. We were seated in the lounge quickly and juice was delivered immediately. They left an iPad with a full menu with us — interestingly, there were very few Thai dishes on the menu, mainly variations of bacon and eggs (maybe this was because it was only 6am?).






Speaking of 6am, it was very early for Jeffrey’s blanket “This is the best travel experience of my life…ever,” but he still felt the need to say it… and it hasn’t been proven wrong yet.

Following our small waiting time, we were led across the hall to the Royal Orchid Spa, which was, again, huge. After waiting in their waiting area for another 10-15 minutes, the two of us were split up and led to private rooms. Once there, the masseuse asked me to change into a pair of small mesh underwear. She made me feel very comfortable and seemed to take her time– my comfort was her top priority. You just cannot beat a hot oil massage after a long flight!

Thai Airways Royal Orchid Spa

“Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with a full range of spa services.

Opening hours: 06:00 am. – 11:30 pm.

Lounge Access:
  • Royal First Class passengers departing same day on TG-operated international flights
  • Royal Silk Class passengers departing same day on TG-operating international flights (Neck & Shoulder or Foot Massage only)
  • No guest allowed”




Treatment Menu:

Touch of Silk (Full Body Oil Massage – 60 minutes for First Class only)

Start your journey with a relaxing Touch of Silk, full-body oil massage. Performed with the unique ‘Thai touch’, this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide necessary hydration for your skin. On completion of your Touch of Silk massage, you will be left with an overall sense of well-being and total relaxation.

Royal Thai Massage (Full Body Massage – 60 minutes for First Class only)

Thai massage is perceived as one of the most precious of Thai traditional therapies. Royal Thai Massage helps to stimulate blood circulation, reduces edema caused by travelling and reduces body fatigue. With its unique acupressure techniques, expertly applied to your body, you will find your mind relaxed and muscles relieved, following the stress of your journey.

Neck & Shoulder Massage (30 minutes)

The Neck & Shoulder Massage is a great way to relieve stress which has built up from the rigors of everyday life from working long hours at your computer. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter around the shoulders.

Foot Massage (30 minutes)

Let’s help prepare you for your onward journey, by taking the weight off your feet and giving them a relaxing massage, which they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. The gentle touch of the therapists hands and the deeper pressure from their fingers, create a sense of overall relaxation and will help to stimulate your vital organs.”




While my experience was nothing short of fantastic, it was Jeffrey’s first spa and massage experience, and he came out of his room with his eyes wide open, feeling very awkward. So awkward, in fact, that I’ll let him explain it in his own words…

This experience is highly awkward for the first time spa-goer. I entered and was told to take ALL of my clothes off and put on this tiny pack of “underwear.” I had to do a double take because it was the size of a single folded sock.

She then tried to enter the room a time or two while I was still naked and changing clothes. Finally, I was ready in just underwear and the spa gown that was left on the bed. The first thing she said to me was to take off the spa gown.

Wait, what? I just put it on!

Then, I realized it’s so I can lay down on the table. The massage lasted for 15-20 minutes, while it felt extremely good it also felt rather invasive at times. Lots of very, very upper thigh massaging. But again, I had no other massage experience to compare it to.

In fact, by the end of it I got the sneaking suspicion that most First Class men are solo business travelers and might be interested in a little more than what I had ordered…







Once I showered and came out of my room, Jeffrey was waiting on me at the front desk of the spa. They had called for our flight and were rushing to get us to the boarding area on time for boarding. Because we had spent all of our time in the spa, we weren’t able to try any of the food from across the hall in the lounge, but the massage left us feeling relaxed and ready for our next long plane ride.

BOTTOM LINE: If you’re flying First Class into BKK with a layover, RUN (or, more realistically, allow the friendly Thai Airways staff to zoom you via golf cart) to the Royal Orchid Spa! The massages are first rate and are the perfect remedy to jet lag and fatigue. The service of Thai Airways never fails to be some of the best air service in the world.

---------------------
You can find the full post with photo gallery and proper formatting here: Weekend Blitz - Thai Airways Royal First Lounge and Royal Orchid Spa – Bangkok-BKK
jmgriffin is offline  
Old Oct 26, 2014, 5:03 pm
  #876  
 
Join Date: Jul 2013
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Originally Posted by jmgriffin
My wife and I had the opportunity to visit the Royal First Lounge and Royal Orchid Spa at BKK in Terminal D and wrote this brief review with pictures...hopefully some might find it useful!

Thanks,
Jeffrey
good review with nice pictures!
WHEN was this? Guess some months ago as the iPad menus are gone for a couple of months now
BinSabai is offline  
Old Oct 26, 2014, 5:07 pm
  #877  
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For modesty reasons I double or triple up on the 'underwear' provided.
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Old Oct 26, 2014, 6:09 pm
  #878  
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Originally Posted by BinSabai
good review with nice pictures!
WHEN was this? Guess some months ago as the iPad menus are gone for a couple of months now
FWIW, no iPad menus when I was there in June.
jackal is online now  
Old Oct 26, 2014, 7:26 pm
  #879  
 
Join Date: Apr 2001
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^. Always makes my BKK trips nearly perfect!
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Old Nov 5, 2014, 3:00 am
  #880  
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YMMV is right. I just arrived in F from KIX and am departing in C to ICN (yes, nice conventional routing).

No full body massage.

But, it was just a particularly inflexible matron running the lounge today -- I think many (as my past experiences suggest) would surely allow it...especially because the lounge is totally empty right now and no one is in the spa! (1630).

I was not happy, but did not want to appear to be a DYKIA jackass so we bantered back and forth for 10 minutes with a big smile on my face and she eventually allowed me to have a full hour...but neck and shoulder or feet only. No oil massage.

That's a huge disappointment, but it is what it is.

Flexibility is key - I just happened to have a stickler on duty this afternoon and checking with the kind girls in the lounge, she will be on duty till 2am so I cannot wait her out!
MatthewLAX is offline  
Old Nov 5, 2014, 3:05 am
  #881  
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Originally Posted by MatthewLAX
YMMV is right. I just arrived in F from KIX and am departing in C to ICN (yes, nice conventional routing).

No full body massage.
Departing C pax are only entitled to 30 mins. This is the problem when the lounge makes exceptions - it builds expectations which leads to disappointment.

If you get a full-hour it is a bonus, but it is exactly that
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Old Nov 5, 2014, 7:33 am
  #882  
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Originally Posted by LHR/MEL/Europe FF
Departing C pax are only entitled to 30 mins. This is the problem when the lounge makes exceptions - it builds expectations which leads to disappointment.

If you get a full-hour it is a bonus, but it is exactly that
Well, as it turns out the ladies in the spa were happy to offer me a full body massage...but they were booked for three hours, so I went instead for half hour foot and half hour neck/head. Great massage...wonderful actually. But next time, I'll proceed directly to the spa.
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Old Nov 9, 2014, 3:59 pm
  #883  
 
Join Date: Oct 2014
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Leaving BKK to HKG in C Class. My flight departs at 10:45am on a Monday. I am wondering if I need to go extra early to get my 30 minute massage as I would imagine there would be a lot of business travelers leaving around this time?
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Old Nov 9, 2014, 5:52 pm
  #884  
 
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business travellers don't have time for massage but preparing their trip or answering e-mails
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Old Nov 29, 2014, 5:56 am
  #885  
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I am sure it is SOMEWHERE in the 60 pages of this this thread but can someone please outline the F "Slumber Rooms?"

We have an 8 hour layout in F in a few weeks heading to FRA.

I assume these are little Rooms with a lockable door like MAS have in KUL for F pax?

Any first hand reports from Flyertalkers?

Are they all small single type beds, or do they have any doubles etc?

Flight from SYD leaves 10am so we will likely not have slept on that flight, and in turn will not be hungry really. A shame really as I recall last time we used it there was a restaurant style dining room almost in here!
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