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FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.

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Old Mar 10, 2018, 12:52 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.

Thai Airways Royal First Class Lounge

Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures


Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.

Opening hours: 05:00 am. – 01:00 am.

Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge


Lounge access rules:

Departures in TG or *A F from BKK = FCL access

TG F Arrival connecting to international TG C/Y = FCL access

TG F Arrival connecting to *A C = No FCL access

TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.

*A F arrival connecting to TG C or *A C = no FCL access

1 guest is allowed when departing in TG F or *A F


Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?

A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.

Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?

A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.


Thai Airways Royal Orchid Spa

Link to webpage: Spa


Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.

Opening hours: 06:00 am. – 11:30 pm.

General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink

First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets

Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners

Treatment Menu:

Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.

Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.

Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.

Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.


Spa access rules:

TG F departure = F spa access

*A F departures = No spa access

TG C departures = C spa access

*A C departures = No spa access

TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario

No guest are allowed regardless of class of travel


Q: Is it possible to book the spa treatment in advance?

A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.


I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
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FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.

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Old Mar 19, 2017, 7:08 pm
  #1186  
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
Originally Posted by FlyingJazzy
Thanks.
Indeed I will be in transition in BKK, with an award flight from Tokyo arriving late the day before. So no hotel in my plan so far. I'm thinking of checking the night market out in Bangkok for nice food and back to BKK early for lounge opening and SPA.
do not forget to book 1hr massage already at check in. Even this might be the only flight with F at this early time, they do not have enough space for 1 hr massage for each F passenger
BinSabai is offline  
Old Apr 15, 2017, 9:42 am
  #1187  
 
Join Date: May 2006
Posts: 1,913
I assume the quietest time in the lounge is the afternoon after the EU morning flights and before the evening EU flights? Is there a list of the a la carte menu items you can order and what are generally the favorites/most popular?
ASUDan130 is offline  
Old Apr 15, 2017, 2:46 pm
  #1188  
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
Originally Posted by ASUDan130
I assume the quietest time in the lounge is the afternoon after the EU morning flights and before the evening EU flights? Is there a list of the a la carte menu items you can order and what are generally the favorites/most popular?
yes during the day the F Lounge is quiet, sometimes just 2-3 people in the Lounge
they have a iPad with the menu items and they also have an area where they show snacks, sweets etc.
BinSabai is offline  
Old Apr 15, 2017, 3:28 pm
  #1189  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by ASUDan130
I assume the quietest time in the lounge is the afternoon after the EU morning flights and before the evening EU flights? Is there a list of the a la carte menu items you can order and what are generally the favorites/most popular?
Afternoons are indeed the quietest time I have experienced. On occasion, I have been the only one in the FC lounge. The a la carte menu is always available.

Personally, I like soup followed by the grilled steak or pork with sticky rice.
Global321 is online now  
Old Apr 16, 2017, 8:29 pm
  #1190  
Suspended
 
Join Date: Jul 2016
Posts: 139
Originally Posted by ASUDan130
I assume the quietest time in the lounge is the afternoon after the EU morning flights and before the evening EU flights? Is there a list of the a la carte menu items you can order and what are generally the favorites/most popular?
i like the fried chicken and the grilled pork with sticky rice. good flavour and tastes like authentic Thai food from a local market.
flyertalker28265 is offline  
Old Apr 17, 2017, 1:00 am
  #1191  
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
Originally Posted by BennyW
i like the fried chicken and the grilled pork with sticky rice. good flavour and tastes like authentic Thai food from a local market.
really?
I stick with the club sandwich
BinSabai is offline  
Old Apr 17, 2017, 2:05 pm
  #1192  
 
Join Date: May 2006
Posts: 1,913
Just wanted to make sure I read this correctly if departing in TG F. I can have a guest no matter what airline or class they are flying?
ASUDan130 is offline  
Old Apr 17, 2017, 2:23 pm
  #1193  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by ASUDan130
Just wanted to make sure I read this correctly if departing in TG F. I can have a guest no matter what airline or class they are flying?
I believe that is wrong. Must be *A.

From the TG Website - One guest departing same day on any Star Alliance operating flight allowed
Global321 is online now  
Old Apr 17, 2017, 5:00 pm
  #1194  
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
Originally Posted by Global321
I believe that is wrong. Must be *A.

From the TG Website - One guest departing same day on any Star Alliance operating flight allowed
yes correct! guest must be on a star alliance flight, but can be in Y
BinSabai is offline  
Old Apr 18, 2017, 5:22 pm
  #1195  
 
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
Originally Posted by BinSabai
yes correct! guest must be on a star alliance flight, but can be in Y
I also believe that F lounge guests are not eligible for spa services unless they qualify on their own (departing *A in J for example.)


SL
SunLover is offline  
Old Apr 18, 2017, 6:50 pm
  #1196  
 
Join Date: Nov 2016
Programs: SK Gold (*G)
Posts: 46
Originally Posted by SunLover
I also believe that F lounge guests are not eligible for spa services unless they qualify on their own (departing *A in J for example.)


SL
All *A J pax qualify for the 30 min massage? I thought it was for TG J pax only.
Kajjan85 is offline  
Old Apr 18, 2017, 6:51 pm
  #1197  
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
Originally Posted by SunLover
I also believe that F lounge guests are not eligible for spa services unless they qualify on their own (departing *A in J for example.) SL
guests can use spa only if they depart on TG J or F (half an hour or one hour service for F); if departing on other *A, no spa
BinSabai is offline  
Old May 2, 2017, 7:53 am
  #1198  
 
Join Date: Mar 2014
Location: KRK
Programs: HHonors Diamond, IHG Spire, OZ Diamond
Posts: 238
So I have a question,
I'm likely too book
the F award krk-muc-bkk-hkt
krk-muc J
muc-bkk F
bkk-HKT J
with muc-bkk-hkt on TG.
it is full F award, therefore my question is which Spa rules will apply to me.
Is it going to be C Spa instead of F because of F transferring to C?
Or is it going to be F Spa as I am paying full F price?
hellosweets is offline  
Old May 2, 2017, 8:01 am
  #1199  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Originally Posted by hellosweets
So I have a question,
I'm likely too book
the F award krk-muc-bkk-hkt
krk-muc J
muc-bkk F
bkk-HKT J
with muc-bkk-hkt on TG.
it is full F award, therefore my question is which Spa rules will apply to me.
Is it going to be C Spa instead of F because of F transferring to C?
Or is it going to be F Spa as I am paying full F price?
It's going to be neither because your BKK departure is a domestic flight. You won't gain access to the F lounge, or International departure area, at all.
dsquared37 is offline  
Old May 2, 2017, 8:26 am
  #1200  
 
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
If you fly the same flights on the way back you'd get F lounge and spa access on your layoverin BKK before flying back in F to MUC.
As stated above you'll be put into the domestic J lounge which is worth about 30min to sit and have some water and fruit.
JVPhoto is offline  


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