Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Apr 1, 2015, 7:04 pm
#946
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
I am Star Gold. I was really just interested in whether I could get access to the F lounge based on the situation (arriving in F, leaving in J < 24 hours later seemed to be something that they would allow but as I'm on separate tix I think it's more complicated than that and I can't be bothered complicating it).
I make just make a lounge hop of it and explore if I have time.
I make just make a lounge hop of it and explore if I have time.
Apr 3, 2015, 11:26 pm
#947
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
If you are *G you can always lounge hop. If you are gaining access by virtue of your TG J ticket you might only have access to TG J lounges.
I would visit the SQ lounge first as the closing time seems to vary based on their last flight of the day; and while there make sure to seek out the Haagen-Dazs on offer!
SunLover
I would visit the SQ lounge first as the closing time seems to vary based on their last flight of the day; and while there make sure to seek out the Haagen-Dazs on offer!
SunLover
As for access I believe *A policy is a J BP gains access to any and all *A member lounges (clearly other than F lounges). There should be no hassle accessing SQ and/or TG lounges serially.
Apr 4, 2015, 1:01 am
#948
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,323
agreed, the only difference between J BP and *A Gold is that with *A Gold you are entitled to bring one guest along. With J BP not
Apr 6, 2015, 2:33 am
#949
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Apr 26, 2015, 5:34 am
#950
Join Date: Feb 2015
Posts: 1,015
Hello TG folks,
If i arrive on TG-F (from FRA, early AM arrival); but depart on PG (separate ticket) a few hours later:
I believe there may literally be no FCL access.
Is there a chance they may let me use FCL for a shower?
Or are there paid lounges for a shower? ( What kind of $$$ involved?)
Thank you.
If i arrive on TG-F (from FRA, early AM arrival); but depart on PG (separate ticket) a few hours later:
I believe there may literally be no FCL access.
Is there a chance they may let me use FCL for a shower?
Or are there paid lounges for a shower? ( What kind of $$$ involved?)
Thank you.
Apr 26, 2015, 5:50 am
#951
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,403
Hello TG folks,
If i arrive on TG-F (from FRA, early AM arrival); but depart on PG (separate ticket) a few hours later:
I believe there may literally be no FCL access.
Is there a chance they may let me use FCL for a shower?
Or are there paid lounges for a shower? ( What kind of $$$ involved?)
Thank you.
If i arrive on TG-F (from FRA, early AM arrival); but depart on PG (separate ticket) a few hours later:
I believe there may literally be no FCL access.
Is there a chance they may let me use FCL for a shower?
Or are there paid lounges for a shower? ( What kind of $$$ involved?)
Thank you.
Unfortunately you don't have a valid boarding pass to be in the international departures area, and even if you could somehow get past security, you don't have an onward TG boarding pass to get into their lounges.
You have access to a Bangkok Airways lounge prior to departure in the domestic wing... economy class can use the 'Boutique Lounge' and Business class (or with other appropriate status) can use the Blue Ribbon Lounge. The latter has showers.
Last edited by LHR/MEL/Europe FF; Apr 26, 2015 at 6:10 am
Apr 26, 2015, 6:02 am
#952
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,323
Unfortunately you don't have a valid boarding pass to be in the international departures area, and even if you could somehow get past security, you don't have an onward TG boarding pass to get into their lounges.
You have access to a Bangkok Airways lounge prior to departure in the domestic wing... economy class can use the 'Boutique Lounge' and Business class (or with other appropriate status) can use the Blue Ribbon Lounge. The latter has showers.
You have access to a Bangkok Airways lounge prior to departure in the domestic wing... economy class can use the 'Boutique Lounge' and Business class (or with other appropriate status) can use the Blue Ribbon Lounge. The latter has showers.
but nevertheless even if it is international, for access to FCL you need a ongoing boarding pass on a international *A flight out of BKK. And Bangkok Airways is not in *A
Apr 26, 2015, 6:09 am
#953
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,403
Bangkok Airways has also international flights ex BKK, not only domestic! ft4lyf did not specify whether he/she flies domestic or international!
but nevertheless even if it is international, for access to FCL you need a ongoing boarding pass on a international *A flight out of BKK. And Bangkok Airways is not in *A
but nevertheless even if it is international, for access to FCL you need a ongoing boarding pass on a international *A flight out of BKK. And Bangkok Airways is not in *A
Apr 26, 2015, 6:55 am
#954
Join Date: Feb 2015
Posts: 1,015
Bangkok Airways has also international flights ex BKK, not only domestic! ft4lyf did not specify whether he/she flies domestic or international!
but nevertheless even if it is international, for access to FCL you need a ongoing boarding pass on a international *A flight out of BKK. And Bangkok Airways is not in *A
but nevertheless even if it is international, for access to FCL you need a ongoing boarding pass on a international *A flight out of BKK. And Bangkok Airways is not in *A
I intend to fly BKK-REP on PG. So i guess it is almost zero possibility to get to FCL.
I wish TG flew that route...
Well, having never flown TG-F before...wanted to try the FCL.
I could go onwards to HKG/SIN/SGN on TG-C....so I could use the FCL. However that would mean losing a day in REP. Dont think I will do that.
Apr 27, 2015, 9:47 pm
#955
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
THanks both of you!
I intend to fly BKK-REP on PG. So i guess it is almost zero possibility to get to FCL.
I wish TG flew that route...
Well, having never flown TG-F before...wanted to try the FCL.
I could go onwards to HKG/SIN/SGN on TG-C....so I could use the FCL. However that would mean losing a day in REP. Dont think I will do that.
I intend to fly BKK-REP on PG. So i guess it is almost zero possibility to get to FCL.
I wish TG flew that route...
Well, having never flown TG-F before...wanted to try the FCL.
I could go onwards to HKG/SIN/SGN on TG-C....so I could use the FCL. However that would mean losing a day in REP. Dont think I will do that.
You've nothing to lose, once getting through security, by going to the F lounge with your arrival BP and asking if you can gain access. You can also ask the PA who picks you up at the gate.
I would also, when getting into the PG lounge, ask about your interlined bags. While OAL->PG has always resulted in my bags arriving at my destination PG has had difficulty locating the bags a few times and even informed me once that the bags would not be on the flight (they were).
Apr 28, 2015, 7:39 pm
#956
Join Date: Feb 2015
Posts: 1,015
Since your cxn is Int-Int you'll have no problem gaining access to the international departure area (3rd floor).
You've nothing to lose, once getting through security, by going to the F lounge with your arrival BP and asking if you can gain access. You can also ask the PA who picks you up at the gate.
I would also, when getting into the PG lounge, ask about your interlined bags. While OAL->PG has always resulted in my bags arriving at my destination PG has had difficulty locating the bags a few times and even informed me once that the bags would not be on the flight (they were).
You've nothing to lose, once getting through security, by going to the F lounge with your arrival BP and asking if you can gain access. You can also ask the PA who picks you up at the gate.
I would also, when getting into the PG lounge, ask about your interlined bags. While OAL->PG has always resulted in my bags arriving at my destination PG has had difficulty locating the bags a few times and even informed me once that the bags would not be on the flight (they were).
I will definitely try to ask the FCL folks if I can take a shower.
The flight is still months away. But if i complete the trip as planned will definitely update here.
Bags ..hopefully can be interlined. Or will have to enter / exit Thailand to re-check
Apr 28, 2015, 8:20 pm
#957
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,323
a good advise from dsquared37 to ask at FCL whether they would make a exception and let you in as you are arriving F passenger.
from the rules you would not have access but TG is often a bit more flexible then other airlines in favour of the passenger and that is a positive thing about TG
let us know how it went
from the rules you would not have access but TG is often a bit more flexible then other airlines in favour of the passenger and that is a positive thing about TG
let us know how it went
Apr 28, 2015, 9:47 pm
#958
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Apr 29, 2015, 4:55 am
#959
Join Date: Feb 2015
Posts: 1,015
a good advise from dsquared37 to ask at FCL whether they would make a exception and let you in as you are arriving F passenger.
from the rules you would not have access but TG is often a bit more flexible then other airlines in favour of the passenger and that is a positive thing about TG
let us know how it went
from the rules you would not have access but TG is often a bit more flexible then other airlines in favour of the passenger and that is a positive thing about TG
let us know how it went
Will definitely update in a few months.
Now to hope that the trip goes as planned!
