#1
WhitePlains , Jul 17, 2010 1:47 pm
Suspended
Dec 12, 2013Hello all, recently on a flight from Hong Kong to Bangkok, on Thai Airways, we got abysmally bad service. I would like to complain to Thai Airways about it.
Problem is, they do not provide a customer relations/complaint e-mail in their website and the "feedback" form continuously gives an 'exception' (error) message when I try to give my feedback.
Anyone know the complaints/customer service e-mail for Thai Airways? Thanks.
Problem is, they do not provide a customer relations/complaint e-mail in their website and the "feedback" form continuously gives an 'exception' (error) message when I try to give my feedback.
Anyone know the complaints/customer service e-mail for Thai Airways? Thanks.
#3
WhitePlains , Jul 18, 2010 1:29 am
Suspended
Quote:
It is still not working: who knows they may be taking it easy in repairing it! ;-)Originally Posted by BKKROP
if still not working try the ROP service address, [email protected]
I will try this e-mail address. Thank you.
#4
Always Flyin , Jul 18, 2010 3:13 am
Quote:
Problem is, they do not provide a customer relations/complaint e-mail in their website and the "feedback" form continuously gives an 'exception' (error) message when I try to give my feedback.
Anyone know the complaints/customer service e-mail for Thai Airways? Thanks.
Perhaps that should tell you something about TG's attitude toward customer complaints.Originally Posted by WhitePlains
Hello all, recently on a flight from Hong Kong to Bangkok, on Thai Airways, we got abysmally bad service. I would like to complain to Thai Airways about it.Problem is, they do not provide a customer relations/complaint e-mail in their website and the "feedback" form continuously gives an 'exception' (error) message when I try to give my feedback.
Anyone know the complaints/customer service e-mail for Thai Airways? Thanks.
#5
WhitePlains , Jul 19, 2010 11:39 am
Suspended
Quote:
True, it does speak volumes! And they have kept the feedback page down for the fourth day now: maybe it's permanently down for all I know. I do not think I will be making the same mistake again and instead book in BA or cathay for my travels.Originally Posted by Always Flyin
Perhaps that should tell you something about TG's attitude toward customer complaints.
However, the suggestion by BKKROP to e-mail at [email protected] worked and at least the complaint is in the system.
#6
PromoGoogler , Jul 19, 2010 5:00 pm
I had written to [email protected] last September. I got a response but it took them 15 calendar days to email me back.
#7
Always Flyin , Jul 20, 2010 9:18 pm
Quote:
Was the response anything other than, "We're sorry. Thank you for flying Thai Airways."?Originally Posted by PromoGoogler
I had written to [email protected] last September. I got a response but it took them 15 calendar days to email me back.
#8
WhitePlains , Jul 21, 2010 9:03 am
Suspended
Quote:
I have shot off another e-mail in the other e-mail address as well. Let me see what, if any, reply is given.Originally Posted by Always Flyin
Was the response anything other than, "We're sorry. Thank you for flying Thai Airways."?
God I hate sloppy and arragant in-flight service!
terrible service from Thai Airways!
they won't answer your email.
Also answer machine, when you call them.....
No customers service.
This is Thai airways, 4 Star<wow> they should be 3 star or less.
I am travel a lot almost every month International. I only fly with Thai airways, if I have to.
Most of them have no brain, sorry to say this. But, I have learn in so many ways with this airlines.
They need to go to school, how to be nice to customers also learn to be smart.
Also answer machine, when you call them.....
No customers service.
This is Thai airways, 4 Star<wow> they should be 3 star or less.
I am travel a lot almost every month International. I only fly with Thai airways, if I have to.
Most of them have no brain, sorry to say this. But, I have learn in so many ways with this airlines.
They need to go to school, how to be nice to customers also learn to be smart.
#10
Quote:
Also answer machine, when you call them.....
No customers service.
This is Thai airways, 4 Star<wow> they should be 3 star or less.
I am travel a lot almost every month International. I only fly with Thai airways, if I have to.
Most of them have no brain, sorry to say this. But, I have learn in so many ways with this airlines.
They need to go to school, how to be nice to customers also learn to be smart.
Welcome to FT Intira and sorry that you have to start with such a negative post.Originally Posted by Intira
they won't answer your email. Also answer machine, when you call them.....
No customers service.
This is Thai airways, 4 Star<wow> they should be 3 star or less.
I am travel a lot almost every month International. I only fly with Thai airways, if I have to.
Most of them have no brain, sorry to say this. But, I have learn in so many ways with this airlines.
They need to go to school, how to be nice to customers also learn to be smart.
TG experiences can be frustrating, especially when things go wrong. They indeed never reply to emails. My experience is that you have to get hold physically of a person to have your problems resolved.
On the other hand they offer often good value for money, such as a decent F product for a fraction of the fare of SQ or LX. Take them for what they are convenient for you and leave them for the rest. This is Thailand.
#11
Quote:
I don't know how many emails you get a day, but even in my world, it is impossible to answer each one, so in a way I can understand these big companies. It drives me crazy that people flood me with emails, I scan through them, in case there is something important but send most to the bin. I work on the basis, if it is really important they will catch up with me.Originally Posted by behuman
They indeed never reply to emails. My experience is that you have to get hold physically of a person to have your problems resolved..
#12
pogonation , Mar 17, 2011 11:06 pm
Every email I have ever sent to UK customer services has been replied to within 1-5 days. Maybe you should start sending emails through the london office.
#13
Aussie_flyer , Mar 18, 2011 2:48 am
What happened on this flight to make you so unhappy?
I must be flying a different Thai Airways to some people here, or perhaps I just have extremely low expectations.
I must be flying a different Thai Airways to some people here, or perhaps I just have extremely low expectations.
#14
I have the same exprience as well, i was treated like ....!
1st the cabin tempreture was like 30 degrees...1st i sweat when i flying long haul....i have to request twice to ask them to alter the cabin tempreture! And yet nothing much is done....
Then when i ask for an extra butter for my bread..they just stare at me and And left pretending nothing happened....
Their cabin staff cannot speak fluent english....gosh...this is worst than KLM or United Airlines! I get more respect with my United Airlines Frequent Flyer than them!
I travel 50k - 100k miles every year and i can say they lost a good customer for good...will never ever travel by Thai Airways anymore.....
1st the cabin tempreture was like 30 degrees...1st i sweat when i flying long haul....i have to request twice to ask them to alter the cabin tempreture! And yet nothing much is done....
Then when i ask for an extra butter for my bread..they just stare at me and And left pretending nothing happened....
Their cabin staff cannot speak fluent english....gosh...this is worst than KLM or United Airlines! I get more respect with my United Airlines Frequent Flyer than them!
I travel 50k - 100k miles every year and i can say they lost a good customer for good...will never ever travel by Thai Airways anymore.....
#15
Quote:
1st the cabin tempreture was like 30 degrees...1st i sweat when i flying long haul....i have to request twice to ask them to alter the cabin tempreture! And yet nothing much is done....
Then when i ask for an extra butter for my bread..they just stare at me and And left pretending nothing happened....
Their cabin staff cannot speak fluent english....gosh...this is worst than KLM or United Airlines! I get more respect with my United Airlines Frequent Flyer than them!
I travel 50k - 100k miles every year and i can say they lost a good customer for good...will never ever travel by Thai Airways anymore.....
I assume from your post that English is also not your first language, I am English and I have never had a problem communicating with Thai Air flight crew.Originally Posted by Jeff Ming
I have the same exprience as well, i was treated like ....! 1st the cabin tempreture was like 30 degrees...1st i sweat when i flying long haul....i have to request twice to ask them to alter the cabin tempreture! And yet nothing much is done....
Then when i ask for an extra butter for my bread..they just stare at me and And left pretending nothing happened....
Their cabin staff cannot speak fluent english....gosh...this is worst than KLM or United Airlines! I get more respect with my United Airlines Frequent Flyer than them!
I travel 50k - 100k miles every year and i can say they lost a good customer for good...will never ever travel by Thai Airways anymore.....
Maybe the temperature was ok for everyone else? They can't be expected to set it to suit one person. You say you sweat and requested extra butter, do I detect that the problem is your surface area to volume ratio i.e. weight?