Go Back   FlyerTalk Forums > Support&Services > Technical Support and Feedback
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Jan 7, 10, 9:51 pm   #61
 
Join Date: Jan 2003
Location: Ontario, Canada
Programs: HH Diamond, Fairmont Premier, Marriott Silver, UA Scum
Posts: 911
Yep, working now.
Arthurrs is offline   Reply With Quote
Old Jan 8, 10, 8:22 pm   #62
Talkboard Member, FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: SFO, CDG, PBI
Programs: Over-Entitled COdbaUA-1kMM, HHGold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 23,705
as i posted earlier, firefox under mac osx 10.6.2 (snow leopard) is not working as the "rectangular java box" doesn't show the "java coffee cup"-just a blank box. safari works just fine and n.b., the same version of firefox (3.5.7) works just fine on my mac laptop g4 running leopard 10.5.8
__________________
Over-entitled 1k wondering how COdbaUA likes Flyertalk being its beta tester?
goalie is offline   Reply With Quote
Old Jan 10, 10, 9:29 pm   #63
 
Join Date: Jul 2007
Location: Sydney, Australia
Programs: UA, QF, SQ, Virgin, SPG, Priority Club,
Posts: 3,535
Quote:
Originally Posted by gsw View Post
I feel like I need to say last rites over the Chat. With one exception (DL 1061 on 12/29/09, GoGo at 38K feet), I have not been able to access the Chat in weeks (Me: in Seattle, MBP with Snow Leopard the latest version of FF and Safari, Comcast, cookies deleted and cache cleared). The DL GoGo connection proves that it is not my computer. What now?
+1 .

Two months almost with NO chat. I got in for one day on Sat 9th Jan (AEST), no one there, just me but now for some reason since Sunday its not working again.

What is going on?

Tried twice again today, with Firefox, first time no java coffee cup while loading, just blank. Second time, the java coffee cup came up in the box but I still got the same OLD exception error I have been reporting here for TWO months. So the brief moment of success was very short lived.

Can we please have an update from IB Tech?
Downunder girl is offline   Reply With Quote
Old Jan 12, 10, 3:58 am   #64
gsw
 
Join Date: Jun 2001
Location: Seattle, WA, USA
Programs: DL
Posts: 864
Unhappy location specific

Quote:
Originally Posted by Downunder girl View Post
+1 .

Two months almost with NO chat. I got in for one day on Sat 9th Jan (AEST), no one there, just me but now for some reason since Sunday its not working again.

What is going on?

Tried twice again today, with Firefox, first time no java coffee cup while loading, just blank. Second time, the java coffee cup came up in the box but I still got the same OLD exception error I have been reporting here for TWO months. So the brief moment of success was very short lived.

Can we please have an update from IB Tech?
ditto, DUG...at least from home (Comcast, Seattle), no luck connecting in weeks. I have been able to connect over (Delta) GoGo and from work (all three with the same MacBook Pro, os x 6, FF, cookies deleted); however, neither of these are practical options for me. So, I continue to be without the chat.
gsw is offline   Reply With Quote
Old Jan 13, 10, 7:12 pm   #65
Administrator
 
Join Date: Feb 2009
Posts: 959
So, yesterday we made a network change that may or may not have affected this issue.

Can you please let me know if you've experienced any difference?
IB-Dick is offline   Reply With Quote
Old Jan 13, 10, 10:17 pm   #66
 
Join Date: Jan 2008
Location: DEN
Programs: UA 1K, SPG Plat
Posts: 1,937
Quote:
Originally Posted by IB-Dick View Post
Can you please let me know if you've experienced any difference?
Seems to work normally for me now, and it did not two nights ago.
FortFun is offline   Reply With Quote
Old Jan 14, 10, 1:03 pm   #67
Talkboard Member, FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: SFO, CDG, PBI
Programs: Over-Entitled COdbaUA-1kMM, HHGold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 23,705
Quote:
Originally Posted by goalie View Post
as i posted earlier, firefox under mac osx 10.6.2 (snow leopard) is not working as the "rectangular java box" doesn't show the "java coffee cup"-just a blank box. safari works just fine and n.b., the same version of firefox (3.5.7) works just fine on my mac laptop g4 running leopard 10.5.8
still the same as above for me
__________________
Over-entitled 1k wondering how COdbaUA likes Flyertalk being its beta tester?
goalie is offline   Reply With Quote
Old Jan 14, 10, 3:19 pm   #68
Moderator: Hawaii-Based Airlines & United MileagePlus
 
Join Date: Mar 2003
Location: Ka ʻĀpala Nui
Programs: Global Entry, United, Hyatt, Kimpton, Marriott, and Hertz
Posts: 12,665
Quote:
Originally Posted by IB-Dick View Post
So, yesterday we made a network change that may or may not have affected this issue.

Can you please let me know if you've experienced any difference?
It made a difference for me; I use IE8 and was able to login to chat for the first time since the problems were reported a few months ago.

However, since the afternoon of 1/14, I am back to the same time out error messages when I try to log in.
__________________
Remembering 61 Years of Service - Mahalo Nui Loa, Aloha Airlines

Last edited by FlyinHawaiian; Jan 15, 10 at 8:01 am..
FlyinHawaiian is offline   Reply With Quote
Old Jan 15, 10, 12:00 pm   #69
Administrator
 
Join Date: Feb 2009
Posts: 959
Thanks for the feedback.
IB-Dick is offline   Reply With Quote
Old Jan 21, 10, 8:50 pm   #70
TalkBoard Vice President, FlyerTalk Evangelist
 
Join Date: Aug 2002
Programs: UALifetimePremierGold/1.76MM, Marriott LifetimePlatinum
Posts: 35,102
Well I'm back to the problem I encountered before. First, got knocked off chat (got in via AOL IE browser) & per the norm, it took 15 minutes to get back on. Actually, it took 5 minutes longer than usual.

So I tried going in via IE plain (I think 8) browser & it told me that I didn't have the latest Java installed. So I literally installed the Java & tried going in again & it told me - again - that I didn't have the latest Java installed.

PS - I cleared cache etc multiple times.

What's the problem?

Ok, as long as I'm complaining. WHY if I'm on chat can I not access FT at the same time? If I do, I get knocked off. The only other way to access FT at the same time is to go in via IE in a dif browser. The irony btw is not lost on me that I can access FT via IE but not Chat. Cheers.
__________________
Sharon

Last edited by SkiAdcock; Jan 21, 10 at 8:57 pm..
SkiAdcock is offline   Reply With Quote
Old Jan 31, 10, 8:58 pm   #71
 
Join Date: Sep 2007
Location: HKG
Programs: AA EXP 1MM, ex-CX Gold(now Green), A3 *G, Hyatt Diamond, Hertz 5*
Posts: 1,916
Is Chat to being not working again? It hasn't worked since friday night, any other regulars having trouble?
Short hair Francis is offline   Reply With Quote
Old Feb 1, 10, 5:06 pm   #72
Administrator
 
Join Date: Feb 2009
Posts: 959
Quote:
Originally Posted by SkiAdcock View Post
Well I'm back to the problem I encountered before. First, got knocked off chat (got in via AOL IE browser) & per the norm, it took 15 minutes to get back on. Actually, it took 5 minutes longer than usual.

So I tried going in via IE plain (I think 8) browser & it told me that I didn't have the latest Java installed. So I literally installed the Java & tried going in again & it told me - again - that I didn't have the latest Java installed.

PS - I cleared cache etc multiple times.

What's the problem?

Ok, as long as I'm complaining. WHY if I'm on chat can I not access FT at the same time? If I do, I get knocked off. The only other way to access FT at the same time is to go in via IE in a dif browser. The irony btw is not lost on me that I can access FT via IE but not Chat. Cheers.
The problem is that the chat room opens in an applet. That applet is dependent on the browser window staying open. As soon as that browser window changed to a different page, it disconnects you. You can, however, navigate the forum in a different window or a different tab. This is not a recent developement; the chat function always worked this way.

Quote:
Originally Posted by Short hair Francis View Post
Is Chat to being not working again? It hasn't worked since friday night, any other regulars having trouble?
There have been no changes that should have affected chat.
IB-Dick is offline   Reply With Quote
Old Feb 4, 10, 8:53 am   #73
TalkBoard Vice President, FlyerTalk Evangelist
 
Join Date: Aug 2002
Programs: UALifetimePremierGold/1.76MM, Marriott LifetimePlatinum
Posts: 35,102
Quote:
Originally Posted by IB-Dick View Post
The problem is that the chat room opens in an applet. That applet is dependent on the browser window staying open. As soon as that browser window changed to a different page, it disconnects you. You can, however, navigate the forum in a different window or a different tab. This is not a recent developement; the chat function always worked this way.
Ok, thanks for the explanation.

Now riddle me this - why cannot I not access chat if I'm just going in via plain IE browser? It tells me I have to have latest Java installed, I install it, try to acess chat & get the same message. The only way I can access chat is if I go in through the AOL IE browser.

Cheers.
__________________
Sharon
SkiAdcock is offline   Reply With Quote
Old Feb 4, 10, 8:11 pm   #74
Administrator
 
Join Date: Feb 2009
Posts: 959
Quote:
Originally Posted by SkiAdcock View Post
Ok, thanks for the explanation.

Now riddle me this - why cannot I not access chat if I'm just going in via plain IE browser? It tells me I have to have latest Java installed, I install it, try to acess chat & get the same message. The only way I can access chat is if I go in through the AOL IE browser.

Cheers.
Java is an application that's built by Sun Microsystems. IE is an application that is built my Microsoft. In order for these two applications to work together, special components are built. Now, if we consider minor releases, let's say that there are 10 versions of Java in the last year. Let's say that there are also 10 versions of IE in a year. Are we expected to believe that they make 100 versions of the components that allow these two applications to work together? Chances are that they don't. They pretty much assume that each version is going to work flawlessly with the other ones. They do some testing, but there are always going to be some combinations that just plum don't work right together.
IB-Dick is offline   Reply With Quote
Old Feb 5, 10, 8:08 am   #75
TalkBoard Vice President, FlyerTalk Evangelist
 
Join Date: Aug 2002
Programs: UALifetimePremierGold/1.76MM, Marriott LifetimePlatinum
Posts: 35,102
Quote:
Originally Posted by IB-Dick View Post
Java is an application that's built by Sun Microsystems. IE is an application that is built my Microsoft. In order for these two applications to work together, special components are built. Now, if we consider minor releases, let's say that there are 10 versions of Java in the last year. Let's say that there are also 10 versions of IE in a year. Are we expected to believe that they make 100 versions of the components that allow these two applications to work together? Chances are that they don't. They pretty much assume that each version is going to work flawlessly with the other ones. They do some testing, but there are always going to be some combinations that just plum don't work right together.
Yes, but one might assume that plain IE & plain Java would work together

Cheers.
__________________
Sharon
SkiAdcock is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 2:45 am.




SEO by vBSEO ©2011, Crawlability, Inc.