goalie

And another thread which has new posts but clicking the chevron to show the first un-read post in that thread from the forum home page takes me to the top of the last page of the thread with no "view first unread link" showing

http://www.flyertalk.com/forum/unite...on-ticket.html

and clicking the "view first unread post" link on this thread takes me to the top of the last page but not the first unread post in the thread

http://www.flyertalk.com/forum/unite...on-elites.html

IBobi

I think tech is looking for even more specific information, like "I am viewing x posts per page; last time i viewed the thread there were y posts in the thread and I viewed up to post number z -- now when I hit "go to first unread" it is taking me to post #Q"

Silver Fox

Well can someone come up with a definitive set of information required as, bluntly, this is beginning to feel like a crap shoot as to what information should be provided by users experiencing this. I fully understand PD/PSI on other platforms, and this does not feel like anything approaching a logical progression that will narrow down the problem to a successful conclusion.

chgoeditor

I'm viewing 40 posts per page on Chrome/Windows 10 (system info posted upthread).

IBobi

This is how this works. We cannot fix this until and unless we can reproduce it. We hope that by doing exactly what you are doing when you see the problem, we will see the problem. All our guesses are exhausted. So if we can get specific steps, maybe we can reproduce and fix it. If we can't it's going to stay the way it is.

Finkface

I do the same thing every single time. On an ipad air2, using Safari.
1) I am always logged in. Never log out.

2) I open Safari on my ipad, where I have an FT icon (saved as a favorite). I click on the icon and it opens to the forum.

3) I click on 'New Posts' and scroll down until I see something that interests me.

4) The first thread I click on invariably takes me to the mobile skin (even if I have been on FT 5 minutes prior - whenever I open FT, the first post I try to read always takes me to the mobile version. Very, very annoying, but not the subject of this thread). I hold the 'refresh' icon in the address bar and click on 'request desktop site'.

5) I read the thread, then back arrow twice (through the mobile skin) to get back to my list new posts. Keep scrolling down.

6) If it is a thread I have read before, I click the 'view first unread' icon beside the thread title. Which may or may not take me to the true first unread post. Sometimes (often) it works properly.

Sometimes, it a) takes me to the very last post in the thread even if there are posts I haven't read; b) takes me to the very first post in the thread, even if it was years ago; c) takes me to the first post of that particular day even if there are other unread posts; d) takes me to some random, already read post; e) takes me to the top post of some random page, usually the last or second last page, even though I have already read all but the most recently post. This is the most common occurrence.

Some threads, it happens everytime. Sometimes it is totally random and will, on the same thread, work fine at times and then will do one of the above the next time I see it and click on the 'view first unread' triangle.

After scrolling through a couple of pages, I hit 'New Posts' again and start the process as above. Same routine every time. Anything else you need to know?

StayingHomeIsBetter

Data points

I am running Windows 7 Professional, on a laptop PC.

I used Internet Explorer 11, the latest build. To the best of my recollection, I have never accessed FT via IE. I do not typically use IE, but wanted to see if I could reproduce the problems I see on FireFox.

I am set up to view 40 posts per page.

I went to:

http://www.flyertalk.com/forum/delta...l#post27376101

I selected this thread since I never remember accessing it before. I also selected it because it would be a multi-page thread, at my 40 posts per page.

The link took me to post #1. Clicking View First Unread then took me to post #318, bypassing 316 other posts and 6 pages in between.


Next, sticking with IE, I went to this thread (since I have never, ever before gone to the Air New Zealand forum:

http://www.flyertalk.com/forum/air-n...neup-bids.html

I was directed to post #1 of a multi-page thread, but there was no option for clicking View First Unread.

I exited the thread, then returned to the thread. Still no option for clicking View First Unread.

Does this mean that after I visited the first page of a 22 page thread, your deficient software is believing that I have read all 22 pages?

I just noticed, every thread in the Air New Zealand forum thread list is showing the icon for No New Posts.

Again... I have never been to the forum before. You may have problems even more profound that what have been described here before.


I went to the Emirates forum (again, one I have never been to before). I went to this thread.

http://www.flyertalk.com/forum/emira...e-rumours.html

Link took me to post #1. View First Unread took me from first page past 6 pages and 312 posts, directly to post #314.

But, at least, the other threads in Emirates are showing to be, as yet, unread.


I next went to Emirates, using FireFox Ver. 49.0.2.

Selected another multipage thread:

http://www.flyertalk.com/forum/emira...s-updates.html

Link took me to post #1. View First Unread to me from first page past 12 pages and 551 posts, directly to post #553.

I returned to the first page of the thread and the View First Unread button is now gone since I have obviously lost consciousness and speed-read thru 553 posts.

But that feat is not as impressive as when I read every post in almost all of the 7370 threads in the Air New Zealand forum. Yes... every thread is showing No New Posts for me in FireFox... except for 7 threads at the top of the first page of the forum thread list (went back to IE to check. Yes, these 7 threads show new content in IE also).

I also seem to have read virtually the entire content of all 8805 threads in the S.P.A.M. forum... with the exception of 5 threads near the top of the first page in the forum list of threads. But same experience... first visit to the thread takes me to Post #1. Clicking View First Unread takes me to the absolute last post in the thread, many pages later.

This has been a reproducible problem for me for multiple months now. I have just demonstrated that it is an issue across multiple forums and multiple browsers. Other people report here that they are experiencing the same or similar problems.

Other than bringing my laptop to your offices, I don't know what else I can do to point your tech folks towards the problem.

chgoeditor

Perhaps it's specific to certain user accounts. I'd be happy to share my login credentials, because I'm confident you'd recreate it using my account to log in. I'm typing this from my work computer. It's less than three weeks old. Dell laptop running Windows 10 Pro and Chrome Version 53.0.2785.143 m (64-bit). I was already logged in. I went to http://www.flyertalk.com/forum/omni-457/ because it was saved in my browser, then clicked the breadcrumb to go back to http://www.flyertalk.com/forum/omni-366/ then selected http://www.flyertalk.com/forum/omni-games-699/, which is a forum I don't frequent, then selected the "view first post" icon (blue box with down arrow) of the People Association Thread and was taken to http://www.flyertalk.com/forum/omni-...l#post27353807

Still on my work laptop, I opened Flyertalk.com on Microsoft Edge (version 38.14393.0.0), which is a program I never use. I clicked on the My Flyertalk icon and was prompted to log in. I selected the Destinations forum from the "Jump to Forums" menu at the top of the page. I selected http://www.flyertalk.com/forum/central-america-479/, which to the best of my knowledge is a forum I've never previously viewed. I clicked on the "View First Post" icon on this thread http://www.flyertalk.com/forum/centr...avel-blog.html. I was taken to http://www.flyertalk.com/forum/centr...l#post27360928

Then -- just to emphasize that this seemingly has nothing to do with my hardware and software -- I logged onto FT using my new Google Pixel phone, running Android 7.1, which is all of 27 hours old. I'd never used it to access FT before. Because Chrome does sync my browsing history across devices, I went to http://www.flyertalk.com/forum/omni-457/ and logged in, then went to the top-level list of forums. I again selected Omni and then the Omni Games forum. I clicked on the Music Association thread. it took me to http://www.flyertalk.com/forum/omni-...l#post27353822

Silver Fox

http://www.flyertalk.com/forum/briti...l#post27383746

Forum defaults, always logged in, clicked first unread and got taken to bottom of last page.

Finkface

And it works fine for me. Just now, clicking the arrow took me to my actual first unread post.

Silver Fox

To paraquote (if that is a word) Winston Churchill: "It is a riddle, wrapped in a mystery, inside an enigma; but perhaps there is a key. "

StayingHomeIsBetter

I clicked the link and was also taken to the bottom of the last page (which was the first page, as there was only one page ).

Silver Fox

But had you been in the thread before is the key!

Silver Fox

This thread: http://www.flyertalk.com/forum/unite...on-scheme.html

Went from post 10 to 16.

Silver Fox

This one: http://www.flyertalk.com/forum/omni/...ostrophes.html

Went from post 6 to the top of the 2nd page.