FALSE Virus alert [there is NO malware on your computer]
Jul 30, 2012, 12:57 pm
#197
Join Date: Apr 2003
Location: Seattle, Wash. USA
Posts: 1,531
Jul 30, 2012, 2:07 pm
#198
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
I'm disappointed that this is receiving apparently low priority.
Jul 30, 2012, 2:39 pm
#199
Join Date: Feb 2004
Location: Somewhere between Singapore and the US
Programs: Qantas Platinum, SQ Krisflyer PPS, UA 1p, Marriot Lifetime Platinum, American EXP
Posts: 988
I got it just now,also running Win7 Enterprise, IE9 and MS Antivirus. Never had a virus for it but also never clicked on it. If you ant to know who is doing it someone in FT support should click on it and see where it takes you.
Jul 30, 2012, 3:21 pm
#200
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
Hi everyone,
We are working to determine which advertisement is causing this messaging to occur. We still believe that this messaging is from is an advertisement that appears to be exploiting a hole in *Internet Explorer* to show a *false* virus alert.
This kind of advertising is *not* approved by FT, and will immediately be blocked when it is located. Meanwhile, despite the message it shows you, you do not have a virus (from this) and FT is not infected.
*One way to avoid it is to switch browsers to Chrome or Firefox.*
Thank you for your continued patience while we work to resolve this.
Paul
Community Manager
We are working to determine which advertisement is causing this messaging to occur. We still believe that this messaging is from is an advertisement that appears to be exploiting a hole in *Internet Explorer* to show a *false* virus alert.
This kind of advertising is *not* approved by FT, and will immediately be blocked when it is located. Meanwhile, despite the message it shows you, you do not have a virus (from this) and FT is not infected.
*One way to avoid it is to switch browsers to Chrome or Firefox.*
Thank you for your continued patience while we work to resolve this.
Paul
Community Manager
Jul 30, 2012, 3:43 pm
#202
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
Jul 30, 2012, 4:33 pm
#203
Join Date: Aug 2004
Location: Kamuela, Hawaii
Programs: Marriott Titanium, Hilton Diamond, AA Plat, UA Silver, AS MVP, HA premier
Posts: 509
We are working to determine which advertisement is causing this messaging to occur. We still believe that this messaging is from is an advertisement that appears to be exploiting a hole in *Internet Explorer* to show a *false* virus alert.
This kind of advertising is *not* approved by FT, and will immediately be blocked when it is located. Meanwhile, despite the message it shows you, you do not have a virus (from this) and FT is not infected.
This kind of advertising is *not* approved by FT, and will immediately be blocked when it is located. Meanwhile, despite the message it shows you, you do not have a virus (from this) and FT is not infected.
Jul 30, 2012, 4:48 pm
#204
Original Poster
Join Date: Sep 2007
Programs: HH-S WS-G
Posts: 658
Jul 30, 2012, 4:53 pm
#205
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
Internally we have not yet seen the false virus alert, even on IE, making this very difficult to resolve.
Paul
Jul 30, 2012, 5:08 pm
#206
Join Date: Dec 2010
Location: LGA/JFK
Programs: DL Silver (aka, Delta AmEx PLUS), Starbucks Gold :)
Posts: 463
The browser is NOT the cause. FT is.
Jul 30, 2012, 5:13 pm
#207
No longer with Internet Brands
Join Date: Mar 2011
Location: Los Angeles, CA
Programs: DL DM 1.6MM, Marriott LT Plat
Posts: 5,343
Jul 30, 2012, 5:26 pm
#208
Join Date: May 2005
Posts: 3,944
IBobi, I just got a screenshot of the image, but how do I either post it online or send it to you via PM? I saved it to a jpeg file and have it on desktop.
The image shows "Introducing the NEW Citi/Aadvantage Card" and "FlyertalkForums." It appeared when I first opened IE, at which point I got a screenshot--Start/Programs/ABBYY Screenshot Reader. At the top of the screen, the url starts, http://cleaninspectionreliability.pl [etc.].
After I got the screen, I closed the laptop, then reopened it and again opened IE, this time no problems (so far).
The image shows "Introducing the NEW Citi/Aadvantage Card" and "FlyertalkForums." It appeared when I first opened IE, at which point I got a screenshot--Start/Programs/ABBYY Screenshot Reader. At the top of the screen, the url starts, http://cleaninspectionreliability.pl [etc.].
After I got the screen, I closed the laptop, then reopened it and again opened IE, this time no problems (so far).
Jul 30, 2012, 5:48 pm
#209
Join Date: Aug 2010
Location: LGA - JFK
Programs: UA, AA, DL, B6, CX, KE, Latitude, VIFP, Crown & Anchor, etc.
Posts: 2,589
Okay, while surfing around FT and upon clicking to check on the Support sub-forum's page, the following pop-up displayed on my Dell laptop (running Windows 7 Ultimate, SP1 with latest security patches & update, aVast! Antivirus and ZoneAlarm - under Internet Explorer V9 (256-bit)
*** Caution/Warning/Notes: - I inserted extra spaces in between to avoid anyone accidentally clicking on it & getting "trapped" - especially on less secured PC vulunerable to these junks !! ***
http : //cleaninspectionreliability . pl/f169m/al/78dee9e271084cb2/196/
I was able to move away from this pop-up page, without doing a forced shutdown via the Task Manager, etc.
Switching to Firefox to check the page, I'm getting an alert about Citi AmericanAirlines AAdvantage advertisement link as being an untrusted connection - (graphics-based or embedded links/websites were linked on CC as being the likely source and origin of the infection)
creditcards.citicards.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)
If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection. Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification.
*** Caution/Warning/Notes: - I inserted extra spaces in between to avoid anyone accidentally clicking on it & getting "trapped" - especially on less secured PC vulunerable to these junks !! ***
http : //cleaninspectionreliability . pl/f169m/al/78dee9e271084cb2/196/
I was able to move away from this pop-up page, without doing a forced shutdown via the Task Manager, etc.
Switching to Firefox to check the page, I'm getting an alert about Citi AmericanAirlines AAdvantage advertisement link as being an untrusted connection - (graphics-based or embedded links/websites were linked on CC as being the likely source and origin of the infection)
creditcards.citicards.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)
If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection. Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification.
Jul 30, 2012, 8:08 pm
#210
Join Date: Mar 2010
Location: ATL
Programs: DL: 2MM/DM Marriott: LT Platinum
Posts: 249
This (virus warning) happens on one of my computers when browsing FT pretty regularly. On my other computer it doesn't seem to happen. Regardless, as I can reproduce at a high frequency, I will be willing to assist in finding the problem. If I need to do anything specific (like turning debug mode or capture wireshark trace) then let me know.