I have been a fan of FlyerTalk for a few years. I have enjoyed (and
benefited from) the community resources that it provides through its
various forums. A big chunk of the FlyerTalk forums deals with flying and
related issues, and I propose creating a new forum, on passenger/airline rights, responsibility and dispute resolution mehchanisms, whose scope is likely to span a number of airlines and relevant to (non US) flyers as well.
Topics of interest for the new forum include:
DOTs rules on strengthening/clarifying flier's rights; Montreal
convention, EU 261/2004, FlightRights Canada(?), and others; Compensation
rules and regulations - delay, cancellation, baggage etc; IATA's spin of
airline industry and how it helps/hurts passengers; Customer tips on how
to go after airlines for service deficiencies - filing a case against
airline W of country X in country Y under rule Z; court cases won and
lost; (federal/state/country) (preferred) venue for court action if many
options exist. I suspect 'airline specific' rules on customer service,
compensation etc may not be candidates for this forum, unless they can be
generalized to many airlines and/or have legal basis.
Why a new forum, and will there be audience? Don't have a crystal ball,
but as another poster said, "if you build it, they will come" argument is
not a good reason to create a new one. While there may be some truth to
the argument that US regulations on these issues are 'less prescriptive'
than European or other countries, I don't think these are non issues or
trivial by any means. Baggage delay/loss, flight reroutes and
bump/cancel/delay issues are real. If any of it happens, I - and
hopefully, other FT readers -- turn to FT for insight. (For example, do I
know what regulation 14 C.F.R. 254.4 is? What if airline bumps me
involuntarily w/o asking for volunteers first?) Hence this idea.
I used the search tool to see if this idea was floated around before or
can be accommodated in other forums. Either I could not find much in one
forum or it's found in (airline) forum X, but the issue has relevance to
airline Y's forum too. Hopefully, it can help reduce cross-posting and streamline FT traffic.
Enough said, it's time to bury the idea or brainstorm. Thanks