I am not a regular on Swiss, so hence this is my first post here.
I was on Swiss LX 2609 ORD-ZRH on August 4th.
My entertaiment system got stuck, asked the FA to reset it, and it did not work.
Suddenly smoke came out from the right side of the entertaiment system.
I immediately informed the FA and turned off the entertaiment system and they did the right thing and turned off the entertaiment systems in that area and apologized to all passengers personally about that. This is fine and the right thing to do.
The purser and the captain contacted Zurich which told them that they can turn back on the entertaiment system and that the flight was not in danger. My system should be kept turned off. They did that. The purser was nice and offered me a seat in business, but since she had only one seat and I was flying with a 7 year old, could not take that generous offer. The purser was very nice and professional. My son actually and I was very impressed asked the purser that they will look at this before the plane departs again. She assured him this would be done. Again as far as service the FA and purser did all they could.
The system in my seat was still getting hot even though I did not use it since electricity was going to it. I was worried and and that kept me and for some reason my son from sleeping. I was thinking about the MD11 from New York to Geneva on Swissair which crashed due to entertaiment system fire.
I was very upset and worried. Can I ask for compensation in mileage do you think ? I am a mileage plus member will they be able to give me mileage plus miles ? I must say I found this experience quite distressing. What is the best way to contact Swiss and share this story as well compliment the purser. She was wonderful