Report your Platinum Upgrade Failures
Jul 21, 2009, 10:44 pm
#16
Join Date: Jun 2009
Location: Shanghai
Programs: SPG Pt.
Posts: 189
Le meridien cyberport(Hong Kong). Since there are only two suites in the hotel, don't ever think about it. No executive lounge in this property as well. You can only get a slightly bigger room.
Jul 21, 2009, 11:54 pm
#17
Join Date: Oct 2006
Location: California
Programs: Marriott Plat Premier, Hyatt Explorist, United Silver
Posts: 63
US GRANT San Diego - 7/18-7/20. Booked award night & cash/points night in lowest category (deluxe) and that is what we received. We must have been put in one of the dumpier rooms in the joint-- very small; our windows looked into the bedroom and bathroom windows of the the rooms across the way. No privacy. Very weird-- but I guess this is the way they built hotels in the 1800s.
No cleaning of the room on the 1st day, despite 2 calls to the front desk requesting cleaning service.
No cleaning of the room on the 1st day, despite 2 calls to the front desk requesting cleaning service.
Jul 22, 2009, 12:19 am
#18
Join Date: Jun 2002
Programs: UA 1MM, JAL JGC Diamond, SPG Lifetime PLT, AMEX PLT
Posts: 1,231
I hope that # of post here will not surpass # of the post of the upgrade success story
.
.
Jul 22, 2009, 12:24 am
#19
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
Jul 22, 2009, 4:06 am
#20
Join Date: Mar 2009
Posts: 138
Just checked into Four Points, Beirut. The hotel refused to provide rooms at the corporate rate, but I decided to stay with Sheraton in anticipation for some Platinum benefits (booked at rack rate through Platinum override).
All I got was the 500 amenity points. Nothing else as they claim that they are full..
All I got was the 500 amenity points. Nothing else as they claim that they are full..
Jul 22, 2009, 6:45 am
#21
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Just checked into Four Points, Beirut. The hotel refused to provide rooms at the corporate rate, but I decided to stay with Sheraton in anticipation for some Platinum benefits (booked at rack rate through Platinum override).
All I got was the 500 amenity points. Nothing else as they claim that they are full..
All I got was the 500 amenity points. Nothing else as they claim that they are full..
You don't think that they were full but you had to use Platinum override and pay for a rack rate?
Sounds like poor planning for me.
Jul 22, 2009, 9:16 am
#22
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I don't think I should call this a "Platinum Upgrade Failure" but it almost seems like a failure, so I shall describe it below.
Sheraton Heathrow's 'club rooms' seem identical to their normal room, making the upgrade somewhat pointless (although you do get the club lounge access as a platinum), unless you want a Sheraton alarm clock (which is the club room amenity).
One good thing is that they do seem to consistently be able to offer a club room to platinums - I haven't had a single occasion when I did not get one since I became a platinum. It's just a bit of a pity that I can't see any difference between their Club Room and standard room.
Sheraton Heathrow's 'club rooms' seem identical to their normal room, making the upgrade somewhat pointless (although you do get the club lounge access as a platinum), unless you want a Sheraton alarm clock (which is the club room amenity).
One good thing is that they do seem to consistently be able to offer a club room to platinums - I haven't had a single occasion when I did not get one since I became a platinum. It's just a bit of a pity that I can't see any difference between their Club Room and standard room.
Jul 22, 2009, 9:31 am
#23
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
One good thing is that they do seem to consistently be able to offer a club room to platinums - I haven't had a single occasion when I did not get one since I became a platinum. It's just a bit of a pity that I can't see any difference between their Club Room and standard room.
Usually a pretty decent property though.
Jul 22, 2009, 9:37 am
#24
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Just checked into Four Points, Beirut. The hotel refused to provide rooms at the corporate rate, but I decided to stay with Sheraton in anticipation for some Platinum benefits (booked at rack rate through Platinum override).
All I got was the 500 amenity points. Nothing else as they claim that they are full..
All I got was the 500 amenity points. Nothing else as they claim that they are full..
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jul 22, 2009, 5:01 pm
#25
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
b. If a Platinum Member attempts to book a room at least 72 hours prior to 3pm (hotel time) on day of intended arrival, and the participating property is sold out, the property shall make a standard room available at the regular (RACK) or Mandatory rate. BLACK OUT DATES APPLY AND RESORT PROPERTIES AND CERTAIN HOTELS ARE EXCLUDED. Upgrade benefit and Free Night Award redemption does not apply when this benefit is utilized. This benefit is restricted to 1 room per Member. Minimum length of stay requirements, if any, for the participating property must be met. The following properties do not participate in this benefit. We reserve the right to change this list from time to time without notice. We endeavor to keep this list up to date, but you should contact your regional Customer Contact Center for the most current information.
Jul 22, 2009, 6:59 pm
#26
Join Date: Mar 2007
Posts: 3,990
Ottawa/Gatineau is an interesting area for Plats.
The local Sheraton has no upgrades other than club floors that I know of, the Westin is undergoing renovation and I've never received a suite of any kind with 10+ stays this year.
The FP across the river in Gatineau has no suites as well, just a few 'SPG Preferred Rooms' which are slightly larger corner rooms on a high floor.
The local Sheraton has no upgrades other than club floors that I know of, the Westin is undergoing renovation and I've never received a suite of any kind with 10+ stays this year.
The FP across the river in Gatineau has no suites as well, just a few 'SPG Preferred Rooms' which are slightly larger corner rooms on a high floor.
I have always been upgraded to one of their best, club level rooms at the Sheraton. They only have two suites, on the top floor, both huge, and I have even ocassionally been upgraded to one of them.
At the Westin, I don't think I have never failed to be upgraded to a suite, whether paid, on points or even C&P.
I have never had reason to stay at the 4P across the river.
Cheers,
Jul 22, 2009, 9:23 pm
#27
Join Date: Mar 2009
Posts: 138
Just as an FYI, if you exercise your 72-hour Platinum override, the upgrade benefit does not apply.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Seems that now the website shows no availability for the next few months !!
Jul 22, 2009, 11:10 pm
#28
Join Date: Apr 2002
Posts: 2,388
And by golly, that's even mentioned in the T&Cs of the SPG program (under 4C.5):
https://www.starwoodhotels.com/prefe...g_terms.html#7
https://www.starwoodhotels.com/prefe...g_terms.html#7
I learn something new about the program (almost) every day...
Jul 22, 2009, 11:43 pm
#29
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Sheraton Fisherman's Wharf, 1 for 6 stays for upgrade - very few suites on this property (stay here sometimes when rate is much better than financial district), on the flip side 9 for 10 upgrades at Westin Market Street (very nice suites with great views, highly recommend as a suite upgrade property), and 2 for 5 upgrades at Palace Hotel
Jul 23, 2009, 7:35 am
#30
Join Date: May 2008
Location: YYZ
Programs: Avis CHM, Hertz Plat, National EE, SPG Plat, Hyatt Diamond, Le Club Plat, CX Gold
Posts: 367
Yet my experience is the opposite.
I have always been upgraded to one of their best, club level rooms at the Sheraton. They only have two suites, on the top floor, both huge, and I have even ocassionally been upgraded to one of them.
At the Westin, I don't think I have never failed to be upgraded to a suite, whether paid, on points or even C&P.
I have never had reason to stay at the 4P across the river.
Cheers,
I have always been upgraded to one of their best, club level rooms at the Sheraton. They only have two suites, on the top floor, both huge, and I have even ocassionally been upgraded to one of them.
At the Westin, I don't think I have never failed to be upgraded to a suite, whether paid, on points or even C&P.
I have never had reason to stay at the 4P across the river.
Cheers,
The standard 'upgrade' for me at the Westin has been a recently renovated room, never seen the inside of a suite there.