W South Beach, Miami Beach [Master Thread]
Apr 1, 2016, 8:27 am
#796
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
The special conditions were posted again:
SPECIAL CONDITIONS
Resort Service Charge Effective April 1, 2016
Effective April 1, 2016, a daily Resort Service Charge of 28 USD plus taxes per day is applied at the time of check-in.
This time nothing is included, so I assume that Platinum Preferred Guests would be forced to pay the fee and not receive any extra benefits.
SPECIAL CONDITIONS
Resort Service Charge Effective April 1, 2016
Effective April 1, 2016, a daily Resort Service Charge of 28 USD plus taxes per day is applied at the time of check-in.
This time nothing is included, so I assume that Platinum Preferred Guests would be forced to pay the fee and not receive any extra benefits.
Apr 1, 2016, 8:28 am
#797
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Apr 1, 2016, 8:44 am
#798
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Apr 1, 2016, 10:25 am
#799
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
The special conditions were posted again:
SPECIAL CONDITIONS
Resort Service Charge Effective April 1, 2016
Effective April 1, 2016, a daily Resort Service Charge of 28 USD plus taxes per day is applied at the time of check-in.
This time nothing is included, so I assume that Platinum Preferred Guests would be forced to pay the fee and not receive any extra benefits.
SPECIAL CONDITIONS
Resort Service Charge Effective April 1, 2016
Effective April 1, 2016, a daily Resort Service Charge of 28 USD plus taxes per day is applied at the time of check-in.
This time nothing is included, so I assume that Platinum Preferred Guests would be forced to pay the fee and not receive any extra benefits.
Resort Charge Policy
A daily resort charge of 28 USD per room per night plus tax is applied at the time of check-in and includes the following:
•High Speed Internet Access
•Unlimited local calls
•1 beach umbrella at Sand
So, they would be required to offer an alternative to the HSIA that is already an SPG Platinum published benefit.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 1, 2016, 12:45 pm
#800
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Scroll down the Announcements page and you will find this:
Resort Charge Policy
A daily resort charge of 28 USD per room per night plus tax is applied at the time of check-in and includes the following:
•High Speed Internet Access
•Unlimited local calls
•1 beach umbrella at Sand
So, they would be required to offer an alternative to the HSIA that is already an SPG Platinum published benefit.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Resort Charge Policy
A daily resort charge of 28 USD per room per night plus tax is applied at the time of check-in and includes the following:
•High Speed Internet Access
•Unlimited local calls
•1 beach umbrella at Sand
So, they would be required to offer an alternative to the HSIA that is already an SPG Platinum published benefit.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Do you think that you could get the details on the alternate benefit? I sent out an e-mail to the property weeks ago when they first posted this, and I didn't get a response.
Apr 1, 2016, 5:46 pm
#801
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 3, 2016, 7:30 am
#802
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
The price of most things in SoBe is quite expensive, in general. While the W is on the higher end of the price range there, I don't know that I'd call it a rip-off. Almost everyone charges resort fees these days, I'm actually surprised it took them this long to implement it.
Apr 14, 2016, 1:40 pm
#804
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 9, 2016, 6:13 pm
#805
Join Date: Dec 2010
Posts: 18
I made the inquiry. If I hear something in return, I'll be glad to come back and update this thread.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 10, 2016, 12:35 pm
#806
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 21, 2016, 6:38 pm
#807
Join Date: Dec 2010
Posts: 18
Checked out and inquired about alternate platinum amenity. They kept referencing the platinum breakfast which is already a separate existing platinum benefit. Gave up and left it.
Otherwise, it was still a pleasurable stay. Had some issues with the concierge/insider service but the manager was apologetic and resolved the issue. I would stay here again in the future...
Otherwise, it was still a pleasurable stay. Had some issues with the concierge/insider service but the manager was apologetic and resolved the issue. I would stay here again in the future...
There is nothing new to report for our part. Maybe someone who stays or has stayed recently can give their experience?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 7, 2016, 6:57 am
#808
Join Date: Dec 2010
Location: Michigan
Programs: AA EXP(4mm), DL Gold, UA Gold (1mm), HH Diamond, Bonvoy Amb(l/t Titanium). Former EA/PA elite
Posts: 994
Currently staying at this property. I was upgraded to a two bedroom spectacular suite without using SNA's. Nice. Furniture in room is starting to look quite scuffed up and worn. They will need to start changing out the room furniture soon.
The Platinum Breakfast amenity policy has changed. Previously, it was offered from a continental buffet The Dutch Restaurant on the main level. It has now changed to being via room service only. They call it the Platinum Cosmo Breakfast. It includes a basket of mini-pastries/muffins, Butter % Preserves, Choice of Cereal or Yogurt, Coffee/Tea, and Juice. I received the breakfast in my room about 30 minutes after calling in my order.
I guess I preferred the Platinum Breakfast Amenity served at the Dutch more than the room service option. There was more choice and you could pick and choose what you wanted. On the plus side, there is no service charge or tax or any additional fee when they deliver it to your room under the new system. Nothing to sign. Tipping is of course up to the guest.
The Platinum Breakfast amenity policy has changed. Previously, it was offered from a continental buffet The Dutch Restaurant on the main level. It has now changed to being via room service only. They call it the Platinum Cosmo Breakfast. It includes a basket of mini-pastries/muffins, Butter % Preserves, Choice of Cereal or Yogurt, Coffee/Tea, and Juice. I received the breakfast in my room about 30 minutes after calling in my order.
I guess I preferred the Platinum Breakfast Amenity served at the Dutch more than the room service option. There was more choice and you could pick and choose what you wanted. On the plus side, there is no service charge or tax or any additional fee when they deliver it to your room under the new system. Nothing to sign. Tipping is of course up to the guest.
Dec 7, 2016, 7:41 am
#809
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Currently staying at this property. I was upgraded to a two bedroom spectacular suite without using SNA's. Nice. Furniture in room is starting to look quite scuffed up and worn. They will need to start changing out the room furniture soon.
The Platinum Breakfast amenity policy has changed. Previously, it was offered from a continental buffet The Dutch Restaurant on the main level. It has now changed to being via room service only. They call it the Platinum Cosmo Breakfast. It includes a basket of mini-pastries/muffins, Butter % Preserves, Choice of Cereal or Yogurt, Coffee/Tea, and Juice. I received the breakfast in my room about 30 minutes after calling in my order.
I guess I preferred the Platinum Breakfast Amenity served at the Dutch more than the room service option. There was more choice and you could pick and choose what you wanted. On the plus side, there is no service charge or tax or any additional fee when they deliver it to your room under the new system. Nothing to sign. Tipping is of course up to the guest.
The Platinum Breakfast amenity policy has changed. Previously, it was offered from a continental buffet The Dutch Restaurant on the main level. It has now changed to being via room service only. They call it the Platinum Cosmo Breakfast. It includes a basket of mini-pastries/muffins, Butter % Preserves, Choice of Cereal or Yogurt, Coffee/Tea, and Juice. I received the breakfast in my room about 30 minutes after calling in my order.
I guess I preferred the Platinum Breakfast Amenity served at the Dutch more than the room service option. There was more choice and you could pick and choose what you wanted. On the plus side, there is no service charge or tax or any additional fee when they deliver it to your room under the new system. Nothing to sign. Tipping is of course up to the guest.
Since FHR can't be used with a BRG rate, I usually end up taking the points.
Dec 7, 2016, 12:52 pm
#810
Join Date: Dec 2010
Location: Michigan
Programs: AA EXP(4mm), DL Gold, UA Gold (1mm), HH Diamond, Bonvoy Amb(l/t Titanium). Former EA/PA elite
Posts: 994
It's worth noting that if you book via American Express Fine Hotels and Resorts, you get free breakfast at the Dutch...this may be true for Virtuoso as well, though I only have experience with FHR.
Since FHR can't be used with a BRG rate, I usually end up taking the points.
Since FHR can't be used with a BRG rate, I usually end up taking the points.
Could be that as a top tier elite with Starwood, Marriott(via Starwood matching), & Hilton, I get all the extra benefits included anyway. Why pay more via FHR for basically the same thing?