Westin Harbour Castle Plat Problems
I checked into the Westin Harbour Castle yesterday. I had called ahead to inquire about an upgrade, and was told I would get one. When I checked in, I was told they could not upgrade me. I got to my room, checked on spg.com, and several Junior Suites were available. I called down to the Front Desk, and they said they would upgrade me tomorrow (today). I just moved into a "Junior Suite" and it is smaller than my last room, but has a balcony.
Did I get duped, or are the Junior Suites here nothing more than a balcony? Thanks! |
Originally Posted by MarkSF
(Post 11548327)
I checked into the Westin Harbour Castle yesterday. I had called ahead to inquire about an upgrade, and was told I would get one. When I checked in, I was told they could not upgrade me. I got to my room, checked on spg.com, and several Junior Suites were available. I called down to the Front Desk, and they said they would upgrade me tomorrow (today). I just moved into a "Junior Suite" and it is smaller than my last room, but has a balcony.
Did I get duped, or are the Junior Suites here nothing more than a balcony? Thanks! This hotel in general is not great with respect to platinum recognition. If you want to be treated like royalty, go to the Le Meridian King Edward instead - fantastic lounge (free alcohol, decent appetizers, and great breakfst offering), huge suites (you will be automatically upgraded 9 times out of 10), great beds etc. Plus, with Royal Club access you can reserve boardroom time and have access to local Limo shuttle service if required. Of course, this information doesn't help if you are at the Harbour Castle for a conference. SG |
Originally Posted by MarkSF
(Post 11548327)
I checked into the Westin Harbour Castle yesterday. I had called ahead to inquire about an upgrade, and was told I would get one. When I checked in, I was told they could not upgrade me. I got to my room, checked on spg.com, and several Junior Suites were available. I called down to the Front Desk, and they said they would upgrade me tomorrow (today). I just moved into a "Junior Suite" and it is smaller than my last room, but has a balcony.
Did I get duped, or are the Junior Suites here nothing more than a balcony? Thanks!
|
Snow Goose - Thanks for your feedback. I will definitely stay at the Le Meridian next time.
Cheap Elite - You're right - it's not a problem, but a disappointment. I have had terrible luck getting upgraded since becoming a Plat, and it has left me feeling a bit disgruntled. :-) |
Originally Posted by MarkSF
(Post 11549056)
Snow Goose - Thanks for your feedback. I will definitely stay at the Le Meridian next time.
Cheap Elite - You're right - it's not a problem, but a disappointment. I have had terrible luck getting upgraded since becoming a Plat, and it has left me feeling a bit disgruntled. :-) Well stick around FT and you'll learn quite a lot. I'm going to suggest you read several thread in this sticky thread:The SPG Forum FAQ & Hotel Master Thread List That thread contains reviews of many starwood properties along with FAQs and important information you should know about the SPG program or Starwood. I would suggest going to this thread first and researching any property you are considering staying at prior to booking. Lets this stay be a lesson learned, if you knew about FT and researched the hotel before staying you would have known of upgrade issues and the suggestion to stay at the Le Meridien. ;) I hope this experience doesn't sour you on starwood or FT. Looking forward to more post from you. Read thru the above thread and I'm sure your next stay will be much better. |
Originally Posted by MarkSF
(Post 11548327)
I checked into the Westin Harbour Castle yesterday. I had called ahead to inquire about an upgrade, and was told I would get one. When I checked in, I was told they could not upgrade me. I got to my room, checked on spg.com, and several Junior Suites were available. I called down to the Front Desk, and they said they would upgrade me tomorrow (today). I just moved into a "Junior Suite" and it is smaller than my last room, but has a balcony.
Did I get duped, or are the Junior Suites here nothing more than a balcony? Thanks! I too recommend the King Eddie. Best plat treatment in the GTA imho. |
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