Sep 21, 2014, 10:42 am
Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]
Jul 1, 2015, 12:44 am
#2132
Join Date: May 2013
Location: Canada
Programs: AC 100K, Bonvoy Titanium, National Exec Elite
Posts: 91
OK, I'm staying here for 6 nights with a couple of toddlers. Using SNA, but I think it's only smoking Suites. Is this correct? I tried searching this thread for "smoking" but doesn't really confirm whether people actually got smoking rooms or there are non-smoking Suites available but they simply don't give it to you until day of (or within 5 days).
It always happens when I travel for business, they always frickin' give me suite upgrades when I don't really need it, but obviously nice to have. When with family and on vacation, it doesn't happen often, which is when I need it most! Just my luck!
It always happens when I travel for business, they always frickin' give me suite upgrades when I don't really need it, but obviously nice to have. When with family and on vacation, it doesn't happen often, which is when I need it most! Just my luck!
Jul 1, 2015, 3:51 am
#2133
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, AA Gold, HH Dia, PC Plat, ALL Sil, MR Gold
Posts: 4,550
OK, I'm staying here for 6 nights with a couple of toddlers. Using SNA, but I think it's only smoking Suites. Is this correct? I tried searching this thread for "smoking" but doesn't really confirm whether people actually got smoking rooms or there are non-smoking Suites available but they simply don't give it to you until day of (or within 5 days).
Jul 1, 2015, 5:23 am
#2134
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
SGS has both smoking and non-smoking suites. I believe they only fulfill suite upgrades when available in the same smoking category; if you book a non-smoking room and only smoking suites are available (or vice versa), they will not fulfill the upgrade unless you provide consent to the smoking change. You may wish to contact them in advance if the suite upgrade is more important than smoking preference.
Jul 5, 2015, 11:18 am
#2135
Join Date: Jul 2015
Location: BOS
Programs: SPG Plat
Posts: 3
Checked into the SGS this evening with the family on a points stay, booked a 2 queen room. After walking in the room I am shocked to see the actual size of the "queen bed". What the SGS calls a queen measures 130-135cm wide, not even close to a standard 152cm queen. Had I known these were actually double beds I would have looked at other properties. The Le Meridien properties I have been staying in across Thailand the last couple weeks were upfront about the double size beds so I was able to make proper arrangements in advance.
Guess I get to spend an uncomfortable 5 nights here at the SGS with the family, was hoping for better. I know service will be great and all but getting a good comfortable nights sleep is kind of the main point to a hotel.
Guess I get to spend an uncomfortable 5 nights here at the SGS with the family, was hoping for better. I know service will be great and all but getting a good comfortable nights sleep is kind of the main point to a hotel.
Last edited by Scttq; Jul 5, 2015 at 11:24 am
Jul 5, 2015, 6:48 pm
#2136
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
Checked into the SGS this evening with the family on a points stay, booked a 2 queen room. After walking in the room I am shocked to see the actual size of the "queen bed". What the SGS calls a queen measures 130-135cm wide, not even close to a standard 152cm queen. Had I known these were actually double beds I would have looked at other properties. The Le Meridien properties I have been staying in across Thailand the last couple weeks were upfront about the double size beds so I was able to make proper arrangements in advance.
Guess I get to spend an uncomfortable 5 nights here at the SGS with the family, was hoping for better. I know service will be great and all but getting a good comfortable nights sleep is kind of the main point to a hotel.
Guess I get to spend an uncomfortable 5 nights here at the SGS with the family, was hoping for better. I know service will be great and all but getting a good comfortable nights sleep is kind of the main point to a hotel.
Jul 6, 2015, 8:54 am
#2138
Join Date: Jul 2015
Location: BOS
Programs: SPG Plat
Posts: 3
The front desk was able to move us into a x02 king suite with 2 roll away beds for the kids. I was happy with the front desk managers ability to understand and rectify the situation and Mr. Chapman did send me a personal note. Repacking for a family of 4 after a day on the town isn't ideal but it's over.
If all the "queen" beds are of the same size as the front desk has advised, I do hope they will consider changing the description to full size or double just as the Thai Le Meridien properties do for the same size bed (we stayed in 3 different Thai Le Meridien properties over the last 2 weeks). This will allow better planning for certain guests like ourselves.
If all the "queen" beds are of the same size as the front desk has advised, I do hope they will consider changing the description to full size or double just as the Thai Le Meridien properties do for the same size bed (we stayed in 3 different Thai Le Meridien properties over the last 2 weeks). This will allow better planning for certain guests like ourselves.
Jul 8, 2015, 3:52 am
#2139
Company Representative - Bangkok.Grande Sukhumvit by Sheraton
Join Date: May 2011
Location: 250 Sukhumvit Soi 12-14, Sukhumvit Road, Klongtoey, Bangkok 10110
Posts: 185
Checked into the SGS this evening with the family on a points stay, booked a 2 queen room. After walking in the room I am shocked to see the actual size of the "queen bed". What the SGS calls a queen measures 130-135cm wide, not even close to a standard 152cm queen. Had I known these were actually double beds I would have looked at other properties. The Le Meridien properties I have been staying in across Thailand the last couple weeks were upfront about the double size beds so I was able to make proper arrangements in advance.
Guess I get to spend an uncomfortable 5 nights here at the SGS with the family, was hoping for better. I know service will be great and all but getting a good comfortable nights sleep is kind of the main point to a hotel.
Guess I get to spend an uncomfortable 5 nights here at the SGS with the family, was hoping for better. I know service will be great and all but getting a good comfortable nights sleep is kind of the main point to a hotel.
I am sorry to learn that you were disappointed with the size of the queen size bed. I understand that our Assistant Manager has offered to move you to one of our suites with two extra beds with our compliments. I do apologize for your inconvenience and do hope that this suggestion from our Assistant Manager will meet your needs.
With kind regards
Richard Chapman
General Manager
Jul 8, 2015, 6:33 am
#2140
Company Representative - Bangkok.Grande Sukhumvit by Sheraton
Join Date: May 2011
Location: 250 Sukhumvit Soi 12-14, Sukhumvit Road, Klongtoey, Bangkok 10110
Posts: 185
Hot Escapes Sale starts NOW!
Book by July 20 and escape until August 31, 2015!
- Up to 30% savings off your rate
- SPG members save an additional 5% and earn Starpoints®.
- Rates from 4,389 ++ Baht
Reserve now
Book by July 20 and escape until August 31, 2015!
- Up to 30% savings off your rate
- SPG members save an additional 5% and earn Starpoints®.
- Rates from 4,389 ++ Baht
Reserve now
Jul 8, 2015, 10:43 pm
#2141
Join Date: Jul 2007
Location: YQR
Programs: AC-100k, MR LTT
Posts: 258
Lives up to the hype and then some
We've just completed our first visit to BKK and to the SGS and I'll now add my voice to the chorus of praise for this property. From airport pickup to drop-off and everything in between, the experience provided by this property was exceptional.
As first-time visitors, the location was outstanding for us: connection from the lobby to the BTS, MRT, and Terminal 21. It's the perfect base from which to explore the city, or to get some quick refreshment when the afternoon heat became too much. We also very much enjoyed the new Pier 21 food court across the street.
As a family of five, the connecting room setup was perfect for what we needed. We very much enjoyed the layout posted upthread by Mr Chapman, as it provided the ideal mix of privacy and proximity.
The Sala and pool area in general were absolutely wonderful. We spent more time here than we'd expected and we enjoyed every minute of it. It's a wonderful oasis in the middle of dense city.
The food offerings were impressive and the entire family enjoyed the breakfast service at Oasis.
Platinum treatment was exceptional, exactly as I'd come to expect from reading this thread.
We spent six nights here and could well have spent more. My SO remarked that it may have been our best hotel stay ever, so pleased was she with the service.
As first-time visitors, the location was outstanding for us: connection from the lobby to the BTS, MRT, and Terminal 21. It's the perfect base from which to explore the city, or to get some quick refreshment when the afternoon heat became too much. We also very much enjoyed the new Pier 21 food court across the street.
As a family of five, the connecting room setup was perfect for what we needed. We very much enjoyed the layout posted upthread by Mr Chapman, as it provided the ideal mix of privacy and proximity.
The Sala and pool area in general were absolutely wonderful. We spent more time here than we'd expected and we enjoyed every minute of it. It's a wonderful oasis in the middle of dense city.
The food offerings were impressive and the entire family enjoyed the breakfast service at Oasis.
Platinum treatment was exceptional, exactly as I'd come to expect from reading this thread.
We spent six nights here and could well have spent more. My SO remarked that it may have been our best hotel stay ever, so pleased was she with the service.
Jul 8, 2015, 10:46 pm
#2142
Join Date: Jan 2015
Location: Tokyo
Programs: SPG LT Plat ANA Plat
Posts: 596
We've just completed our first visit to BKK and to the SGS and I'll now add my voice to the chorus of praise for this property. From airport pickup to drop-off and everything in between, the experience provided by this property was exceptional.
As first-time visitors, the location was outstanding for us: connection from the lobby to the BTS, MRT, and Terminal 21. It's the perfect base from which to explore the city, or to get some quick refreshment when the afternoon heat became too much. We also very much enjoyed the new Pier 21 food court across the street.
As a family of five, the connecting room setup was perfect for what we needed. We very much enjoyed the layout posted upthread by Mr Chapman, as it provided the ideal mix of privacy and proximity.
The Sala and pool area in general were absolutely wonderful. We spent more time here than we'd expected and we enjoyed every minute of it. It's a wonderful oasis in the middle of dense city.
The food offerings were impressive and the entire family enjoyed the breakfast service at Oasis.
Platinum treatment was exceptional, exactly as I'd come to expect from reading this thread.
We spent six nights here and could well have spent more. My SO remarked that it may have been our best hotel stay ever, so pleased was she with the service.
As first-time visitors, the location was outstanding for us: connection from the lobby to the BTS, MRT, and Terminal 21. It's the perfect base from which to explore the city, or to get some quick refreshment when the afternoon heat became too much. We also very much enjoyed the new Pier 21 food court across the street.
As a family of five, the connecting room setup was perfect for what we needed. We very much enjoyed the layout posted upthread by Mr Chapman, as it provided the ideal mix of privacy and proximity.
The Sala and pool area in general were absolutely wonderful. We spent more time here than we'd expected and we enjoyed every minute of it. It's a wonderful oasis in the middle of dense city.
The food offerings were impressive and the entire family enjoyed the breakfast service at Oasis.
Platinum treatment was exceptional, exactly as I'd come to expect from reading this thread.
We spent six nights here and could well have spent more. My SO remarked that it may have been our best hotel stay ever, so pleased was she with the service.
So,, a normal stay at SGS with nothing special to report !!!
Jul 9, 2015, 2:20 pm
#2143
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,785
"Sheraton Free Weekends" terms and conditions
Just noticed: "Sheraton properties not participating in this promotion include Sheraton Addis, a Luxury Collection Hotel; Sheraton Algarve, a Luxury Collection Hotel; Sheraton Grande Sukhumvit, a Luxury Collection Hotel; Sheraton Kuwait, a Luxury Collection Hotel, and Sheraton Steamboat Resort Villas."
Jul 9, 2015, 5:03 pm
#2144
Join Date: Oct 2009
Location: Los Angeles, CA
Posts: 932
Just noticed: "Sheraton properties not participating in this promotion include Sheraton Addis, a Luxury Collection Hotel; Sheraton Algarve, a Luxury Collection Hotel; Sheraton Grande Sukhumvit, a Luxury Collection Hotel; Sheraton Kuwait, a Luxury Collection Hotel, and Sheraton Steamboat Resort Villas."
Last edited by James Luckard; Jul 9, 2015 at 5:12 pm
Jul 9, 2015, 5:32 pm
#2145
Join Date: Jul 2007
Location: YQR
Programs: AC-100k, MR LTT
Posts: 258
Ha! I think that's what makes the stay all the more remarkable to me - this is the level of service that everyone here has come to expect, every time. A tremendous property for a family vacation or a business stay.