RogerD408

Which is exactly what I would expect the property to say. It is very common for CSRs and such to make up and quote rules that don't exist to prove their point. Just like FT'ers will take what's happened to them to be gospel. If you read up thread you will find many posts where more than three nights earned points, but only when staying more than five nights.

Given it's the weekend, you're probably not going to get anywhere. You could try calling SPG and get their take on it and maybe they will be able to "educate" the property.

LovetoTravel83

Well looking on the faqs on top of the page it seems they are correct.

TerryK

That's consistent with max three night rule if you do the math.

Properties require you to have housekeeping service on third night; you can have MAGC for two nights only. If you stay for four nights, you still can only have MAGC for two nights as they need to perform housekeeping on third and you are checking out on fourth. You can have more MAGC if you stay for five nights or more.

RogerD408

No, that just says you must get housekeeping once every three days. If you are there for seven days, then five nights can be covered. So if you check in on Sunday, then no cleaning on Mon - Wed, cleaning on Thu, no cleaning on Fri - Sat.

We can only speak of our experiences. I doubt the Lurkers are online over the weekend. SPG Plat Desk may be able to help.

edit: Reading the SPG page it does say: The maximum number of nights allowed is determined by each hotel.

So YMMV.

LovetoTravel83

Yup and one they read that point, they said that is our rule. Just made it up then and there, even though earlier they were saying they were following SPG rules.

I need to mention that the concierge are in charge of it and she has a pin that says trainee. Explaining that travelling worldwide is not the case did not help. However, she is a lovely person.

LovetoTravel83

Just to follow up, they did contact SPG to confirm and it seems they are correct. 3 nights max in one stay.

RogerD408

I'm stopping at http://www.flyertalk.com/forum/22423493-post735.html. I think you are having a language problem with the property (or they are making things up). If you are still there into next week, I'd suggest a follow up with the Lurkers to get their take on this (again).

Seattlenerd

That is not correct. It's three nights max on a longer stay before a one-night housekeeping break becomes mandatory, and then MAGC nights resume, based on my experience at several properties.

TennisNoob

Had I known this option was avail, I would have taken it at W, NY TS. There house keeping probably did the whole job in 5 minutes. Stains on tables on arrival and departure.

LovetoTravel83

I'm leaving today so nothing I can do. I'll only be missing one MAGC credit. I'll leave it for the lurkers to chime in later.

As forbthe language barrier, it is not a problem. But it seems it is they who are having a difficult time understanding the rules.

LovetoTravel83

Just to give an update on the issue. I saw the duty manager today and spoke with her about the problem. She told me that the concierge did speak with her about the issue and they were told that I was right.

She said that she will post the additional points since I requested it in the first place. She was not here yesterday so it was difficult to tell them about the process.

All in all, everything went well towards the end.

RogerD408

Glad to hear you got it worked out! I get irked when I have to train property staff on the rules of their company.

JDiver

I'm all for green options and programs, even though I know some of it is more to benefit the property than the guest.

I'm tired of properties that talk green (whine about the detergent and water it takes to wash towels and linens) yet don't train staff to follow through with your instructions (they renew towels and linens regardless of hanging up towels and not using change tags.

I'm tired of properties that engage in green initiatives and fail to restruct water usage by the various devices available through modern plumbing technology. Particularly in places with water limitations and droughts, like the U.S. West.

I'm frankly tired of properties that claim "green" iniciative and provide only covered duvets of the kind you'd need in 1950s-60s winter Europe when heat was marginal, without sheets, which require you to crank on rhe air con to take the room to meat locker temperatures overnight to get a comfortable sleep.

I'm at the Sheraton Lisboa, where they get some of it - not all - right. I'm here for five nights, booked via SPG, so this is a MAGC eligible stay. I'll see if I get MAGC credit tonight. My perspective:

Positive: we change linens weekly in my home; they'll not change linens daily here.

They actually respect your expressed wish of using your towels once more by leaving them hanging up.

They provide a bin / wastebasket in-room for glass and plastc, and ask that paper be left on rhe floor next to rhe bin.

The electric blind allows you to cut down sun and heat when it's hot (our high floor room has a southern exposure).

Neutral: I'm not sure who is being served - or shorted - when I'm offered 5€ f&b credit or 500 points when I don't use housekeeping.

The card key operated master electric switch (usually easily bypassed with an old, generic hotel keycard) may actually use more power to bring room temperature back to that desired by the guest, and it can be inconvenient to wait 1/2 an hour or longer to bring the room to habitability.

Negative: the lovely pivoting double arm hansgrohe rain shower and other bathroom fixtutes use massive amounts of water.

Fizzer

Well for what It's worth we had a recent 5 night stay at the Sheraton Nashville Downtown and they let us decline housekeeping for all 4 days ( I asked for 3 and was asked if I wanted all 4 ). We called once to get shampoo/ conditioner/ coffee replenished and daily for coffee/ cream/ sugar replenishment ( spotty at times coffee but no creamer etc till we called again ).
We checked out and the points were credited, correctly, that very night. The smoothest I have known yet.

trickless

Absolutely my fault, but I missed that housekeeping was totally eliminated. I'm MAGC at the W Austin right now. Based on my experience this stay, I'll just choose to hang my towels and leave the door hanger on my nightstand (signaling no change of sheets) - which, in my view, takes care of the vast majority of the excess electricity and water usage. That way I'll have the cleaning service as well as hopefully the upside of not contributing to eliminating someone's cleaning job for 500 Starpoints/night.