SLS at Beverly Hills, CA [Master Thread]
Jul 16, 2009, 4:57 pm
#61
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
File a complaint to Customer Care. I got 500 points for doing so. I think if enough platinums complain, they will take it more seriously b/c complaints will cost them a lot more than a fruit plate or chocolate.
Jul 16, 2009, 5:37 pm
#62
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,746
Unfortunately, I don't believe we are entitled to a 500 point amenity here. I've just checked, and SLS is part of the Luxury Collection. According to Starwood Lurker, we get a locally chosen amenity:
North American Division
The Luxury Collection & St. Regis – Locally-selected property amenity*
*notable exceptions are The Palace Hotel, San Francisco and the St. Regis Houston where 500 Starpoints is offered as an alternative to the locally-selected property amenity.
http://www.flyertalk.com/forum/starw...ty-thread.html
And from an earlier post in this thread:
North American Division
The Luxury Collection & St. Regis – Locally-selected property amenity*
*notable exceptions are The Palace Hotel, San Francisco and the St. Regis Houston where 500 Starpoints is offered as an alternative to the locally-selected property amenity.
http://www.flyertalk.com/forum/starw...ty-thread.html
And from an earlier post in this thread:
" in the Platinum Amenity 500 starpoint option". Per the email I just got from SPG Customer Service. Nor does it provide any other welcome amenity, although one poster said they got a fruit plate when they asked for it. I don't remember not getting an amenity at any LC hotel in Europe or even San Francisco, but forewarned is forearmed: go elsewhere if this annoys you.
Jul 16, 2009, 5:39 pm
#63
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
That's correct but CS offered me 500 points as the compensation for not receving whatever local amenity SLS should have provided me during my stay.
Unfortunately, I don't believe we are entitled to a 500 point amenity here. I've just checked, and SLS is part of the Luxury Collection. According to Starwood Lurker, we get a locally chosen amenity:
North American Division
The Luxury Collection & St. Regis – Locally-selected property amenity*
*notable exceptions are The Palace Hotel, San Francisco and the St. Regis Houston where 500 Starpoints is offered as an alternative to the locally-selected property amenity.
http://www.flyertalk.com/forum/starw...ty-thread.html
North American Division
The Luxury Collection & St. Regis – Locally-selected property amenity*
*notable exceptions are The Palace Hotel, San Francisco and the St. Regis Houston where 500 Starpoints is offered as an alternative to the locally-selected property amenity.
http://www.flyertalk.com/forum/starw...ty-thread.html
Jul 27, 2009, 1:12 pm
#64
Join Date: Jan 2006
Location: SAN
Programs: AA Plat, SPG Plat, Hyatt Diamond, IC Amb
Posts: 507
Having stayed at the hotel this past weekend in a Signature Suite (booked paid stay) with a large outdoor patio on second floor. Needed the space for a small party
. Plat status recognized at check in by friendly front desk individual. Was asked at desk if I wanted 4pm late checkout - terrific as I needed it to get over the hangover and to clean up.Upgrades to Luxury Suite are not standard for Plats...besides they were all booked up anyways. Reg Signature Suites are the standard upgrade for Plats per inquiry. A unique small fruit platter and cone-shaped bottle of Evian is the welcome amentiy I received.
People really ought to do a little research before booking this hotel. It's not a REGULAR hotel. It's modern and more hip than most W's, of which I've been to several. Semi-dark interiors is to be expected (no more dark than many W's).
Some peculiar funky room observations: 2 sliding mirror doors to bathroom (one in front of sink where others can peek into from if not carefully guarded), closets that can be misconstrued as a Roman mausoleum and white leather upholstery that'll never last long unstained.
Concierge was great to work with, particulary Casey.
All in all, my guests and I enjoyed the SLS but security was a real drag/major buzz kill
. Some of you might appreciate that
Jul 27, 2009, 7:01 pm
#65
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,746
There was a glowing write up on the hotel in yesterday's New York Times.
Jul 28, 2009, 9:57 am
#66
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
when i called SLS originally they called them "luxury suites" as well. i guess its one of those different names in different places routines.
http://www.flyertalk.com/forum/10812770-post5.html
http://www.flyertalk.com/forum/10812770-post5.html
Aug 7, 2009, 2:54 pm
#68
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
There might be some free parking after 6/all day Sunday but that would be it.
Most of the residential parking is permit only.
Getting your car out of tow is going to cast a heck of a lot more than valet.
Most of the residential parking is permit only.
Getting your car out of tow is going to cast a heck of a lot more than valet.
Aug 7, 2009, 6:34 pm
#69
Join Date: Dec 2000
Location: Brooklyn, NY, US
Posts: 2,311
IIRC, 2-hour parking from 8 until midnight (exclusive of street cleaning hours posted). I arrived just about midnight, and departed 9:30am.
http://maps.google.com/maps?f=q&sour...h&z=16&iwloc=A
Aug 8, 2009, 5:29 am
#70
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,373
when i called SLS originally they called them "luxury suites" as well. i guess its one of those different names in different places routines.
http://www.flyertalk.com/forum/10812770-post5.html
http://www.flyertalk.com/forum/10812770-post5.html
Aug 14, 2009, 12:25 am
#72
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I don't know if people follow the Starpicks thread, but the SLS now has Starpicks rates at $279. The date in particular I saw this for was this coming Sunday, but there should be plenty of others. The W also has Starpicks at $199.
Aug 14, 2009, 5:38 am
#73
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,373
Many company rates have rooms for less than $250 and suites for not much more than $310. Maybe even some cheaper ones out there.
Aug 14, 2009, 5:51 am
#74
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Many? I have checked with some of the largest companies out there that have great rates with Starwood, and I sure don't see $250 at the SLS? Maybe the movie studios? But not many.