New Platinum Concierge Phone Number???
Sep 9, 2008, 7:15 pm
#1
Original Poster
Join Date: Mar 2003
Location: Boston, MA,
Programs: AA Gold 1MM, Delta PM, *wood Ambassador Plat, Marriott Self-Imposed Exile
Posts: 679
New Platinum Concierge Phone Number???
I'll be the first to admit that i miss email communications, etc... but did the platinum # change??? i just called the same number i have called for a long time and got a new voice prompt menu and there were no platinum recognition, no "i see your at the platinum level and have 78,000 points..."
the rep i spoke to gave me a new phone number... for plats... so all is well, just weird.
the rep i spoke to gave me a new phone number... for plats... so all is well, just weird.
Sep 9, 2008, 7:29 pm
#2
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I'll be the first to admit that i miss email communications, etc... but did the platinum # change??? i just called the same number i have called for a long time and got a new voice prompt menu and there were no platinum recognition, no "i see your at the platinum level and have 78,000 points..."
the rep i spoke to gave me a new phone number... for plats... so all is well, just weird.
the rep i spoke to gave me a new phone number... for plats... so all is well, just weird.
Is that number different than the number you've been calling in the past?
Sep 9, 2008, 8:19 pm
#3
Original Poster
Join Date: Mar 2003
Location: Boston, MA,
Programs: AA Gold 1MM, Delta PM, *wood Ambassador Plat, Marriott Self-Imposed Exile
Posts: 679
the number they just gave me is on my homepage before i log onto my account... which is why i always disregarded it... and the number doesn't change when i log in.
Sep 9, 2008, 8:21 pm
#4
Original Poster
Join Date: Mar 2003
Location: Boston, MA,
Programs: AA Gold 1MM, Delta PM, *wood Ambassador Plat, Marriott Self-Imposed Exile
Posts: 679
Strange that SPG would post the platinum number on the home page....
Sep 9, 2008, 8:38 pm
#5
Join Date: Jul 2006
Location: Dallas, TX
Programs: AA EXP, SPG Plat, Marriott Plat, Hertz 5*
Posts: 234
the number on my home page before i log in... is the same as after i log in... so i always just looked at it as the "public number"... now that i look at it... it's the same number they just gave me over the phone as the Plat Concierge Number.
Strange that SPG would post the platinum number on the home page....
Strange that SPG would post the platinum number on the home page....
Sep 9, 2008, 8:53 pm
#6
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
I definitely get different numbers.
Firefox logged in 1 number
IE not / never logged in different number.
Firefox logged in 1 number
IE not / never logged in different number.
Sep 10, 2008, 1:51 am
#7
Join Date: Aug 2007
Location: San Francisco, CA
Programs: Mucci (for services to Gin), VS Au, SPG Plat, Hilton Diamond, Avis Pref+, Hertz 5*
Posts: 980
You get a cookie that holds information about your status, that is why you get all the Plat benefits and promotion links even if you haven't logged in. It is the same mechanism that remembers your username. I would imagine that if you don't save your username on the login page, you won't get the cookie that contains your status but I haven't tested that theory.
If you went to SPG.com on a PC that had never visited the site before you would get the general number until you log in.
If you went to SPG.com on a PC that had never visited the site before you would get the general number until you log in.
Sep 10, 2008, 7:41 am
#8
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
the number on my home page before i log in... is the same as after i log in... so i always just looked at it as the "public number"... now that i look at it... it's the same number they just gave me over the phone as the Plat Concierge Number.
Strange that SPG would post the platinum number on the home page....
Strange that SPG would post the platinum number on the home page....
Sep 10, 2008, 9:46 am
#9
Original Poster
Join Date: Mar 2003
Location: Boston, MA,
Programs: AA Gold 1MM, Delta PM, *wood Ambassador Plat, Marriott Self-Imposed Exile
Posts: 679
thanks everyone for the clairty... fortunately... the number is emblazened within my blackberry
Sep 10, 2008, 11:05 am
#10
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
SPG Platinum phone number is published to the public. A simple google query will turn up the number. However, you will definitely NOT be able to use the service if you are not a Platinum because the first thing the agent ask you is what is your SPG number?