Can't get previous stay receipt online?? Seriously?
May 6, 2010, 1:58 pm
#31
Join Date: Apr 2007
Posts: 1,397
Unbelievable that I have to call every week to get my starwood folios emailed to me in 2010.
Standing in line to checkout in the morning is a waste of time and the folio slipped under the door does not include that morning's room service or minibar charges when grabbing something to go that morning.
I would have expected this to be available circa 2005, and that would still be behind the game.
Standing in line to checkout in the morning is a waste of time and the folio slipped under the door does not include that morning's room service or minibar charges when grabbing something to go that morning.
I would have expected this to be available circa 2005, and that would still be behind the game.
May 6, 2010, 3:57 pm
#32
Join Date: Apr 2006
Location: IAD
Programs: UA GS, Avis CHM, Marriott & SPG & PC Plat., Hyatt & Hilton Diamond
Posts: 4,547
I usually mentions that I would like the folio in an email either at checkin or checkout, which is a good workaround until Starwood joins the rest of us in the 21st century.
May 7, 2010, 12:38 am
#33
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,652
very true....i always inform them at checkin that i want my folio emailed to me....its always done on time....
Feb 16, 2011, 6:36 am
#34
Join Date: Dec 2002
Location: Austin, TX, USA
Posts: 283
2011
Well it's now 2011.
I just went to find a receipt from a W Hotel after a whirlwind tour of several cities, only to find you still can't get your receipt online with Starwood.
This is sort of a deal-breaker for me ... Even if I do manage to keep the receipt, having to go back and find it, scan it in, etc. is a pain. Hyatt has them all attached to the stays in my online account.
For those that travel a lot (and I think those are the people that Starwood is courting), this is a table-stakes feature (not even a nice to have anymore), IMHO.
I just went to find a receipt from a W Hotel after a whirlwind tour of several cities, only to find you still can't get your receipt online with Starwood.
This is sort of a deal-breaker for me ... Even if I do manage to keep the receipt, having to go back and find it, scan it in, etc. is a pain. Hyatt has them all attached to the stays in my online account.
For those that travel a lot (and I think those are the people that Starwood is courting), this is a table-stakes feature (not even a nice to have anymore), IMHO.
Feb 16, 2011, 8:29 am
#35
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Well it's now 2011.
I just went to find a receipt from a W Hotel after a whirlwind tour of several cities, only to find you still can't get your receipt online with Starwood.
This is sort of a deal-breaker for me ... Even if I do manage to keep the receipt, having to go back and find it, scan it in, etc. is a pain. Hyatt has them all attached to the stays in my online account.
For those that travel a lot (and I think those are the people that Starwood is courting), this is a table-stakes feature (not even a nice to have anymore), IMHO.
I just went to find a receipt from a W Hotel after a whirlwind tour of several cities, only to find you still can't get your receipt online with Starwood.
This is sort of a deal-breaker for me ... Even if I do manage to keep the receipt, having to go back and find it, scan it in, etc. is a pain. Hyatt has them all attached to the stays in my online account.
For those that travel a lot (and I think those are the people that Starwood is courting), this is a table-stakes feature (not even a nice to have anymore), IMHO.
Let me ask you this, when you checked in or checked out, did you ask to have you folio emailed to you?
There are several threads on this here in the forum that discuss this.
Oct 29, 2013, 11:26 am
#36
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,242
I'm looking for an old receipt as well. Still no way to do this with SPG?
Oct 29, 2013, 11:42 am
#37
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 20, 2014, 9:08 am
#38
Join Date: Sep 2010
Location: ORD, IAD
Programs: SPG100, Marriott Plat, United 1K, Hertz Pres, Peasant Rest:)
Posts: 54
You can reach out to SPG customer service and they will be glad to request one for you.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
What does it take to get this going?
Greg
Jun 20, 2014, 9:28 am
#39
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Whenever you check into a Starwood property, just inform the agent you want the folio emailed upon check out.
Jun 20, 2014, 9:35 am
#40
Join Date: Mar 2007
Posts: 3,990
Cheers,
Jul 3, 2014, 10:54 am
#41
Join Date: Sep 2007
Posts: 44
It's ridiculous that this thread has been around for 6 years now and still no progress. This is definitely going to weigh into the next time I need to decide between a Starwood and a Hilton. My time is valuable to me and I don't like to spend it on the phone.
Jul 3, 2014, 11:30 am
#42
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Because I asked them to do it and I never received it.
It's ridiculous that this thread has been around for 6 years now and still no progress. This is definitely going to weigh into the next time I need to decide between a Starwood and a Hilton. My time is valuable to me and I don't like to spend it on the phone.
It's ridiculous that this thread has been around for 6 years now and still no progress. This is definitely going to weigh into the next time I need to decide between a Starwood and a Hilton. My time is valuable to me and I don't like to spend it on the phone.
What is the property?
Jul 3, 2014, 12:15 pm
#43
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
The other two hotel chains I use, Hilton and Hyatt, both allow for easy online retrieval of stay receipts. Starwood should seriously look into addressing this.
Jul 3, 2014, 12:43 pm
#44
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
No, he/she is not saying that. Re-read what they wrote. They asked, the hotel said they will email, but never followed through with the email. That has happened on occasion to me as well. And yes, it is a pain.
The other two hotel chains I use, Hilton and Hyatt, both allow for easy online retrieval of stay receipts. Starwood should seriously look into addressing this.
The other two hotel chains I use, Hilton and Hyatt, both allow for easy online retrieval of stay receipts. Starwood should seriously look into addressing this.
Jul 3, 2014, 5:35 pm
#45
Join Date: Mar 2003
Posts: 415
If they need a disk drive to store them, I'll be very happy to send them one at no charge.