Can't get previous stay receipt online?? Seriously?
Oct 20, 2008, 12:03 am
#16
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
I was about to post a thread on "no folio available online?" and decided to search first. It appears this is something all the Starwoodies have come to accept, so no point complaining about it (though it makes Hilton look like they're on top of things). 
I do have one question though - I recently stayed at a property, managed to misplace the folio, and needed to get one submitted for an expense report. I ended up calling Starwood CS, they contacted the hotel, and the hotel faxed a copy to me. This worked well, but the hotel faxed copy didn't have a logo, address, or anything to denote that it might be halfway legitimate. Not to mention that my employer requires ORIGINAL paperwork - they wouldn't accept the faxed copy anyway.
So other than waiting for 4-6 days for a mailed "original", is there a faster way to get a folio sent to me? A PDF would be great, as it would appear to be (and is, for all intents and purposes) an original. Do all hotels have this capability, or only certain ones? Obviously I shouldn't have misplaced the folio, but I'm not the most organized on travel receipts...
I do have one question though - I recently stayed at a property, managed to misplace the folio, and needed to get one submitted for an expense report. I ended up calling Starwood CS, they contacted the hotel, and the hotel faxed a copy to me. This worked well, but the hotel faxed copy didn't have a logo, address, or anything to denote that it might be halfway legitimate. Not to mention that my employer requires ORIGINAL paperwork - they wouldn't accept the faxed copy anyway.
So other than waiting for 4-6 days for a mailed "original", is there a faster way to get a folio sent to me? A PDF would be great, as it would appear to be (and is, for all intents and purposes) an original. Do all hotels have this capability, or only certain ones? Obviously I shouldn't have misplaced the folio, but I'm not the most organized on travel receipts...
In your case, I would either call up CS department again or simply contact the hotel to request for a PDF document of the folio with the hotel's certification that the copy is correct. Would your company be able to accept that?
I understand that most companies have rather tight rules on claims and the CS department is able to assist a guest if the guest requires the folio to include the hotel's logo or in PDF format.
[email protected]
Oct 20, 2008, 2:23 am
#17
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,403
Same thing for my InterContinental stays : bill not available.
Oct 20, 2008, 9:25 am
#18
Join Date: Sep 2008
Location: YEG
Programs: Aeroplan, SPG Gold, Fairmont PC Gold, IC Gold
Posts: 248
If you are a serious traveller, is it actually THAT hard to just not lose the original copy? If you had important client documents, would you just "misplace" those docs? If you need this so bad for reimbursement, dont lose it. It isnt that hard to travel with an envelope or file folder, and place all of your receipts in it. You are in the business world - stay organized.
Oct 20, 2008, 10:57 am
#19
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
If you are a serious traveller, is it actually THAT hard to just not lose the original copy? If you had important client documents, would you just "misplace" those docs? If you need this so bad for reimbursement, dont lose it. It isnt that hard to travel with an envelope or file folder, and place all of your receipts in it. You are in the business world - stay organized.
Some of us aren't in the "business world", BTW... @:-)
Oct 20, 2008, 12:47 pm
#20
Join Date: Nov 2005
Location: NYC
Programs: Delta DM, SPG Plat, Hyatt Diamond, MTA Rust, Hertz Five Star something or other
Posts: 2,858
If you are a serious traveller, is it actually THAT hard to just not lose the original copy? If you had important client documents, would you just "misplace" those docs? If you need this so bad for reimbursement, dont lose it. It isnt that hard to travel with an envelope or file folder, and place all of your receipts in it. You are in the business world - stay organized.
I know we are somewhat beating a dead horse, but Hertz, which is lightyears behind in IT, now has the feature to pull up all rentals billed in your name/ credit card. If they can manage, I'm sure Stawood can. I'm not a rocket scientist, but I'm sure Starwood spends many man hours processing and faxing/mailing old folios to guests. Its 2008..i'm pretty sure this software is readily available.
Last thing- Lurker- maybe you can confirm.. I recently had an automated email with final folio sent to me the day after from the W Chicago Lakeshore .. this wasn't prompted at all so I was surprised to get it. I did have something from the minibar so it was nice to have the final efolio.. is this a hotel specific feature or is this going to be rolled out system wide?
The address that sent the email was [email protected] (I almost flagged it as spam when I first saw it).
Oct 20, 2008, 1:39 pm
#21
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
...Last thing- Lurker- maybe you can confirm.. I recently had an automated email with final folio sent to me the day after from the W Chicago Lakeshore .. this wasn't prompted at all so I was surprised to get it. I did have something from the minibar so it was nice to have the final efolio.. is this a hotel specific feature or is this going to be rolled out system wide?
The address that sent the email was [email protected] (I almost flagged it as spam when I first saw it).
The address that sent the email was [email protected] (I almost flagged it as spam when I first saw it).
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Nov 3, 2008, 6:34 pm
#22
Join Date: Apr 2005
Posts: 397
Just got an emailed pdf folio from the Sheraton Tampa Riverwalk without requesting one. Much appreciated ^
Nov 3, 2008, 6:51 pm
#23
Join Date: Nov 2005
Location: NYC
Programs: Delta DM, SPG Plat, Hyatt Diamond, MTA Rust, Hertz Five Star something or other
Posts: 2,858
I've been noticing them more often as well.. Westin Pittsburgh sent me one without being prompted.
Nov 3, 2008, 8:13 pm
#24
Join Date: Oct 1999
Location: Don't know....
Programs: BA LTG, SQ TPPS, CX DMP, AA EXP, Bonvoy LTT, ALL PLT, Hilton DM
Posts: 4,010
If you are a serious traveller, is it actually THAT hard to just not lose the original copy? If you had important client documents, would you just "misplace" those docs? If you need this so bad for reimbursement, dont lose it. It isnt that hard to travel with an envelope or file folder, and place all of your receipts in it. You are in the business world - stay organized.
Nov 3, 2008, 9:11 pm
#25
Join Date: Sep 2008
Location: YEG
Programs: Aeroplan, SPG Gold, Fairmont PC Gold, IC Gold
Posts: 248
Your example is too narrow. How about the cases where hotels don't place the bill under the door before we leave? And we don't have time or want to queue in-line to checkout? The service is there so it to make it easier for us to access the receipt after we leave, so it should work!
Feb 2, 2010, 10:24 am
#26
Join Date: Mar 2008
Posts: 3
Well, this is year 2010 and you STILL cannot get your past receipts online.
Come. ON.
Unreal.
Come. ON.
Unreal.
Feb 2, 2010, 11:12 am
#27
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Your example is too narrow. How about the cases where hotels don't place the bill under the door before we leave? And we don't have time or want to queue in-line to checkout? The service is there so it to make it easier for us to access the receipt after we leave, so it should work!
Apr 26, 2010, 1:25 pm
#28
Suspended
Original Poster
Join Date: Jul 2005
Posts: 2,716
I thought I'd check back in on this. It seems that nothing has changed. I'm currently wasting time that would be used to support customers chasing down hotel folios. I can't even do it at night since I generally get forwarded to accounting departments.
Apr 26, 2010, 2:56 pm
#29
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
i seem to be getting a sense of déjà vu here....
Apr 26, 2010, 9:10 pm
#30
Join Date: Aug 2004
Location: North Jersey
Programs: UA 1K, AA Plat, SPG Plat/LT Gold, MR Gold, Hertz President's Circle
Posts: 910
The only thing that's changed since this thread was started in 2008, is that Hyatt now provides online folios. Seems like Starwood is playing catch-up more and more lately.