Westin Atlanta Airport [Master Thread]
Oct 9, 2012, 8:05 pm
#92
Join Date: May 2006
Programs: Starwood Lifetime Platinum; Hilton HHonors Gold; United Premier Gold
Posts: 263
A less than auspicious check-in here tonite.
The SPG Gold/Platinum check-in person "oohed and ahhed" over my Lifetime Platinum card, which she'd never seen before, but had no upgrade for me. What a surprise. Not. I told her the truth: ever since Lifetime Platinum was instituted, my upgrades have essentially disappeared. She seemed surprised, but I can't imagine why. I'm apparently "Plat Lite", and it has been the kiss of death for my upgrades. And thus, there's a reason why I'm steering a bunch of my annual business to HHonors. At least once in a while they give me a genuine upgrade, even with mere Gold status.
I asked for all feather pillows to be sent to my room, and she forgot to order them. I had to go back down to the lobby 2 hours later and remind her that I'd requested them. She was suitably embarrassed, but c'mon, how hard is it to fulfill such a simple request upon check-in? She did offer 500 points to me, but that's not the point. Why not do it right the first time?
Color me unimpressed.
The SPG Gold/Platinum check-in person "oohed and ahhed" over my Lifetime Platinum card, which she'd never seen before, but had no upgrade for me. What a surprise. Not. I told her the truth: ever since Lifetime Platinum was instituted, my upgrades have essentially disappeared. She seemed surprised, but I can't imagine why. I'm apparently "Plat Lite", and it has been the kiss of death for my upgrades. And thus, there's a reason why I'm steering a bunch of my annual business to HHonors. At least once in a while they give me a genuine upgrade, even with mere Gold status.
I asked for all feather pillows to be sent to my room, and she forgot to order them. I had to go back down to the lobby 2 hours later and remind her that I'd requested them. She was suitably embarrassed, but c'mon, how hard is it to fulfill such a simple request upon check-in? She did offer 500 points to me, but that's not the point. Why not do it right the first time?
Color me unimpressed.
Oct 10, 2012, 2:51 am
#93
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Florida, the crazy folks state.
Programs: Marriott Titanium Marriott Platinum for life.
Posts: 16,974
Oct 10, 2012, 5:25 am
#94
Join Date: May 2006
Programs: Starwood Lifetime Platinum; Hilton HHonors Gold; United Premier Gold
Posts: 263
FWIW, I went on line to see if Junior Suites were available for booking at the hotel website, and they weren't, so I guess I was just unlucky. But it's a remarkable streak of bad luck I've been having that dates almost to the time of the institution of the Lifetime Plat status.
Feb 19, 2013, 7:09 pm
#95
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,868
holy hell. $12 for parking?!?! i was NOT prepared for that this past feb 14.
We rolled up right at 9:30pm and every light in the parking lot went out, just as I was about to pull in to a (narrow) parking spot.
We made the mistake of using the "lobby entrance" which just made us use more stairs and heard an alarm. Lights were coming back on in the parking lot. Initially we thought it was a short power outage.
No one was being evacuated, fortunately. I came up to the SPG desk and was told I couldn't check in due to the issue. At first I was told it was a power surge. We went across the walkway to sit down on those big seats next to the bar.
Five minutes or so later I went back to the desk after the all clear notice. Apparently someone had been smoking in their room? I dunno. That's the excuse I was given.
I was "upgraded" before arrival to a Deluxe room. Not sure what was different, but it was nice and on the bottom SPG floor. 9th I think? Can't remember. Anyway, I asked if they could waive the parking due to the wait to check in and she got her manager's attention. Manager looked at res, noted Gold status, and said sure. I'll take a $12 discount for waiting five extra minutes, fo sho! Both agents were very nice. In fact, every staff member I encountered was polite.
I'll probably return in the future, but that $12 parking charge really sucks.
BTW, we stayed here due to fiance's Global Entry interview the following morning at off-site Customs. We arrived two hours early and they took her in. Incredibly polite group of guys working there. Very personable. Her interview lasted all of 8-9 minutes.
We rolled up right at 9:30pm and every light in the parking lot went out, just as I was about to pull in to a (narrow) parking spot.
We made the mistake of using the "lobby entrance" which just made us use more stairs and heard an alarm. Lights were coming back on in the parking lot. Initially we thought it was a short power outage.
No one was being evacuated, fortunately. I came up to the SPG desk and was told I couldn't check in due to the issue. At first I was told it was a power surge. We went across the walkway to sit down on those big seats next to the bar.
Five minutes or so later I went back to the desk after the all clear notice. Apparently someone had been smoking in their room? I dunno. That's the excuse I was given.
I was "upgraded" before arrival to a Deluxe room. Not sure what was different, but it was nice and on the bottom SPG floor. 9th I think? Can't remember. Anyway, I asked if they could waive the parking due to the wait to check in and she got her manager's attention. Manager looked at res, noted Gold status, and said sure. I'll take a $12 discount for waiting five extra minutes, fo sho! Both agents were very nice. In fact, every staff member I encountered was polite.
I'll probably return in the future, but that $12 parking charge really sucks.
BTW, we stayed here due to fiance's Global Entry interview the following morning at off-site Customs. We arrived two hours early and they took her in. Incredibly polite group of guys working there. Very personable. Her interview lasted all of 8-9 minutes.
Feb 19, 2013, 9:01 pm
#96
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Florida, the crazy folks state.
Programs: Marriott Titanium Marriott Platinum for life.
Posts: 16,974
3:30PM.
FWIW, I went on line to see if Junior Suites were available for booking at the hotel website, and they weren't, so I guess I was just unlucky. But it's a remarkable streak of bad luck I've been having that dates almost to the time of the institution of the Lifetime Plat status.
FWIW, I went on line to see if Junior Suites were available for booking at the hotel website, and they weren't, so I guess I was just unlucky. But it's a remarkable streak of bad luck I've been having that dates almost to the time of the institution of the Lifetime Plat status.
May 17, 2013, 8:16 am
#98
Join Date: Jul 2005
Location: CHI
Programs: SPG LIfetime Plat, IHG Platinum, Hyatt Wannabe, Hilton Silver, UA Gold
Posts: 392
Gym remodel is complete. The space is much larger, allowing more room for weights/stretching. The cardio space is about the same, but new equipment.
Feb 5, 2015, 12:45 pm
#100
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,739
Feb 5, 2015, 8:22 pm
#101
Join Date: Feb 2015
Location: GSP
Programs: SPG Plat, AA Plat, Hyatt Plat
Posts: 11
Feb 5, 2015, 11:37 pm
#102
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Florida, the crazy folks state.
Programs: Marriott Titanium Marriott Platinum for life.
Posts: 16,974
May 31, 2015, 10:52 am
#104
Suspended
Join Date: Nov 2010
Posts: 1,677
I've found the Westin to be a teensy-weensy bit better than the Sheraton, but not by much. Rooms are more than adequate. Stayed at Westin the last two times.
On a previous trip, I sat at the bar and was completely underwhelmed by the service. The staff at the bar/restaurant area is horrible. They really need to get a new person there. Maybe the old bag is the best they can come up with. I don't think she likes her job.
On a recent trip (not wanting to sit at the bar again - the old bag was there) I sat at one of the tables. Sat there for about 25 minutes waiting to see if one of the servers would ever ask me if I wanted somthing. NOPE! Had to get up, go behind the bar where they conglomerate, and ask one to come over. Food was just OK, not good or great.
On a previous trip, I sat at the bar and was completely underwhelmed by the service. The staff at the bar/restaurant area is horrible. They really need to get a new person there. Maybe the old bag is the best they can come up with. I don't think she likes her job.
On a recent trip (not wanting to sit at the bar again - the old bag was there) I sat at one of the tables. Sat there for about 25 minutes waiting to see if one of the servers would ever ask me if I wanted somthing. NOPE! Had to get up, go behind the bar where they conglomerate, and ask one to come over. Food was just OK, not good or great.
May 31, 2015, 10:57 am
#105
Join Date: Nov 2010
Location: SLC
Programs: DL DM and 1.5 MM, UA GM, HH DM
Posts: 283
I've found the Westin to be a teensy-weensy bit better than the Sheraton, but not by much. Rooms are more than adequate. Stayed at Westin the last two times.
On a previous trip, I sat at the bar and was completely underwhelmed by the service. The staff at the bar/restaurant area is horrible. They really need to get a new person there. Maybe the old bag is the best they can come up with. I don't think she likes her job.
On a recent trip (not wanting to sit at the bar again - the old bag was there) I sat at one of the tables. Sat there for about 25 minutes waiting to see if one of the servers would ever ask me if I wanted somthing. NOPE! Had to get up, go behind the bar where they conglomerate, and ask one to come over. Food was just OK, not good or great.
On a previous trip, I sat at the bar and was completely underwhelmed by the service. The staff at the bar/restaurant area is horrible. They really need to get a new person there. Maybe the old bag is the best they can come up with. I don't think she likes her job.
On a recent trip (not wanting to sit at the bar again - the old bag was there) I sat at one of the tables. Sat there for about 25 minutes waiting to see if one of the servers would ever ask me if I wanted somthing. NOPE! Had to get up, go behind the bar where they conglomerate, and ask one to come over. Food was just OK, not good or great.
Wow, nice way to refer to another human being, you must be a real joy yourself...