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Old Oct 8, 12, 6:06 pm   #91
 
Join Date: May 2006
Programs: Starwood Lifetime Platinum; Hilton HHonors Gold; United Premier Gold
Posts: 263
I'll be staying at this hotel tomorrow night (Oct. 9), so I'm grateful for the heads-up about this...
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Old Oct 9, 12, 8:05 pm   #92
 
Join Date: May 2006
Programs: Starwood Lifetime Platinum; Hilton HHonors Gold; United Premier Gold
Posts: 263
A less than auspicious check-in here tonite.

The SPG Gold/Platinum check-in person "oohed and ahhed" over my Lifetime Platinum card, which she'd never seen before, but had no upgrade for me. What a surprise. Not. I told her the truth: ever since Lifetime Platinum was instituted, my upgrades have essentially disappeared. She seemed surprised, but I can't imagine why. I'm apparently "Plat Lite", and it has been the kiss of death for my upgrades. And thus, there's a reason why I'm steering a bunch of my annual business to HHonors. At least once in a while they give me a genuine upgrade, even with mere Gold status.

I asked for all feather pillows to be sent to my room, and she forgot to order them. I had to go back down to the lobby 2 hours later and remind her that I'd requested them. She was suitably embarrassed, but c'mon, how hard is it to fulfill such a simple request upon check-in? She did offer 500 points to me, but that's not the point. Why not do it right the first time?

Color me unimpressed.
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Old Oct 10, 12, 2:51 am   #93
 
Join Date: Jun 2008
Location: Atlanta
Programs: SPG Plat Hilton Diamond
Posts: 9,554
Quote:
Originally Posted by signothetimes53 View Post
The SPG Gold/Platinum check-in person "oohed and ahhed" over my Lifetime Platinum card, which she'd never seen before, but had no upgrade for me.
I am suprised. I have always gotten a junior suite there. 100% of the time. What time did you check in?
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Old Oct 10, 12, 5:25 am   #94
 
Join Date: May 2006
Programs: Starwood Lifetime Platinum; Hilton HHonors Gold; United Premier Gold
Posts: 263
Quote:
Originally Posted by CNWO4LIFE View Post
I am suprised. I have always gotten a junior suite there. 100% of the time. What time did you check in?
3:30PM.

FWIW, I went on line to see if Junior Suites were available for booking at the hotel website, and they weren't, so I guess I was just unlucky. But it's a remarkable streak of bad luck I've been having that dates almost to the time of the institution of the Lifetime Plat status.
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Old Feb 19, 13, 7:09 pm   #95
 
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,583
holy hell. $12 for parking?!?! i was NOT prepared for that this past feb 14.

We rolled up right at 9:30pm and every light in the parking lot went out, just as I was about to pull in to a (narrow) parking spot.

We made the mistake of using the "lobby entrance" which just made us use more stairs and heard an alarm. Lights were coming back on in the parking lot. Initially we thought it was a short power outage.

No one was being evacuated, fortunately. I came up to the SPG desk and was told I couldn't check in due to the issue. At first I was told it was a power surge. We went across the walkway to sit down on those big seats next to the bar.

Five minutes or so later I went back to the desk after the all clear notice. Apparently someone had been smoking in their room? I dunno. That's the excuse I was given.

I was "upgraded" before arrival to a Deluxe room. Not sure what was different, but it was nice and on the bottom SPG floor. 9th I think? Can't remember. Anyway, I asked if they could waive the parking due to the wait to check in and she got her manager's attention. Manager looked at res, noted Gold status, and said sure. I'll take a $12 discount for waiting five extra minutes, fo sho! Both agents were very nice. In fact, every staff member I encountered was polite.

I'll probably return in the future, but that $12 parking charge really sucks.

BTW, we stayed here due to fiance's Global Entry interview the following morning at off-site Customs. We arrived two hours early and they took her in. Incredibly polite group of guys working there. Very personable. Her interview lasted all of 8-9 minutes.
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Old Feb 19, 13, 9:01 pm   #96
 
Join Date: Jun 2008
Location: Atlanta
Programs: SPG Plat Hilton Diamond
Posts: 9,554
Quote:
Originally Posted by signothetimes53 View Post
3:30PM.

FWIW, I went on line to see if Junior Suites were available for booking at the hotel website, and they weren't, so I guess I was just unlucky. But it's a remarkable streak of bad luck I've been having that dates almost to the time of the institution of the Lifetime Plat status.
I have not been there the last 3 or 4 months, but for an airport hotel, they do a pretty good job.
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Old Apr 4, 13, 7:46 pm   #97
 
Join Date: Jul 2005
Location: CHI
Programs: SPG Platinum, DL Gold, Former UA Loyalist
Posts: 358
They are remodeling the gym at this property. Should be done this month. Cardio equipment has been temporarily relocated to empty guest rooms.
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Old May 17, 13, 8:16 am   #98
 
Join Date: Jul 2005
Location: CHI
Programs: SPG Platinum, DL Gold, Former UA Loyalist
Posts: 358
Gym remodel is complete. The space is much larger, allowing more room for weights/stretching. The cardio space is about the same, but new equipment.
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