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Westin Crystal City, VA (was Sheraton) [Master Thread]

Westin Crystal City, VA (was Sheraton) [Master Thread]

Old Apr 28, 2007, 9:22 pm
  #1  
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Arrow Westin Crystal City, VA (was Sheraton) [Master Thread]

Just got back from a Crystal City award stay while I was at the Freddie awards.

The hotel provides free shuttle service to/from the DCA airport. It's about 5-10 minutes away. It's also around the corner from the Metro (subway) that is just a few minutes away if for some reason you decide to take the subway.

Downtown Washington DC is 10 - 15 minutes away on the subway.

My room on the 11th floor was a typical room for a renovated property. Nice size. Decent bathroom. Good towels. As a gold, there was a bottle of water in the room.

The lounge closes at 9:00am weekdays. Scrambled eggs and bacon, along with the usual cereals, muffins, and pastries. No complaints. The lounge overlooks DC in the distance. If you're lucky, you may see arriving traffic at DCA.

dh
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Old Apr 29, 2007, 8:29 am
  #2  
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Originally Posted by dhammer53
Just got back from a Crystal City award stay while I was at the Freddie awards.

The hotel provides free shuttle service to/from the DCA airport. It's about 5-10 minutes away. It's also around the corner from the Metro (subway) that is just a few minutes away if for some reason you decide to take the subway.

Downtown Washington DC is 10 - 15 minutes away on the subway.

My room on the 11th floor was a typical room for a renovated property. Nice size. Decent bathroom. Good towels. As a gold, there was a bottle of water in the room.

The lounge closes at 9:00am weekdays. Scrambled eggs and bacon, along with the usual cereals, muffins, and pastries. No complaints. The lounge overlooks DC in the distance. If you're lucky, you may see arriving traffic at DCA.

dh
I assume it's the Sheraton you stayed at in Crystal City. I also stayed there this weekend, no complaints. Typical Sheraton.

Internet didn't work in my first room on the 12th floor so I had to move to the room next door. For the "inconvenience" the manager sent up a free internet card, a bottle of wine and a fruit plate - both days

PG floor room, no upgrade for Plats available. No point upgrading to the club floor, the lounge was closed

The shuttle starts running at 0600 on the weekends, too late IMO for an airport area hotel. The cabs charge you 1.75 per extra person in this area...
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Old Apr 19, 2008, 8:45 pm
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an updated review

Not seeing a recent review, I bumped this thread to provide more recent feedback. I stayed at the Crystal City Sheraton on a Friday evening a week ago.

At check-in, I requested and received a Club Level room. The room was only about 2/3 the size of the Sheraton National Club Level room, but everything was standard Sheraton issue. I've stayed at Sheratons that offer soft drinks in the Lounge, but the Crystal City Sheraton Lounge had only one bottle of Sierra Mist in the refrigerator. The fruit basket had a few pieces of fruit (oranges, pears and apples).

I booked an inclusive breakfast, and the buffet offered the usual scrambled eggs, sausage and bacon along with continental breakfast items.

The gym had the usual cardio machines (elliptical trainer, treadmill, bicycle), resistance trainers and an assortment of free weights. The ventilation system was not working on Sat morning, so the gym became stifling after 20 minutes of exercise. At check-out, I forgot to mention this, but certainly someone after me will!

I intended to look at their rooftop swimming pool but deferred with the rainy weather.

The Crystal City Metro station is less than 1-block walking distance. Of the DC area Starwood properties that I've stayed at, this is by far the most convenient location to the Metro.

Overall, I had a decent experience and would not object to staying here again. If proximity to Metro is of less concern, I would favor the Sheraton National.
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Old Dec 31, 2008, 6:28 pm
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I needed a one night stay recently to hit Starwood Platinum status for the year and found this property at $69.

The crystal city metro is just around the corner from this property so that makes it very convenient to the metro.

I arrived later in the evening and the front desk clerk ask me if I wanted a kink or double (I had booked a kink) and I said a king room, she said good because I can upgrade you. Not sure what that meant but at any rate I was assigned a room on the club floor. She the ask if I intended to have breakfast in the morning, I said I think so.....I was then informed the lounge was closed and given a coupon for breakfast. The room was a pretty standard room on the club floor. I found it to be dated even though it was obviously recently renovated.

There are quite a few restaurants near the hotel on Crystal drive and it is a good thing as the hotel restaurant was closed on the evening when I arrived (due to the holidays I guess).

Breakfast in the morning at the restaurant was horrible. I am pretty easy to please on breakfast usually but the selection, quality and service was sad. The single lady working breakfast tried hard and was nice but was just too slow and needed help. I finished my breakfast before I was even offered coffee. The selection was scrambled eggs, bacon and some very bad potatoes on the warm side and bread and a few pastries on the more continental side. I did not check to see how much they charged for it but it was bad.

For the price and location it was fine but there are better options in Crystal City unless you need some Starwood stays.
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Old Nov 19, 2009, 7:29 pm
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Parking at Sheraton Crystal City.

Is there parking available at this hotel.
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Old Nov 28, 2009, 5:53 am
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Originally Posted by CaseyN2
Is there parking available at this hotel.
Yes, there is, underneath the hotel. Self-serve only, I believe (at least, I have never used any valet parking).
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Old Dec 23, 2009, 9:59 am
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Dec 2009 Stay

Stayed here 2 weeks ago for the weekend. Got a great rate ($79) and was put on club floor in a typical king room. Nothing spectacular, nothing horrible. Club lounge closed on weekends, so we were given breakfast coupons. I thought the buffet was find - scrambled eggs, sausage, bacon, nice pancakes, really good roasted red potatoes, pastries.

Parking is expensive (about $25 per night) but this hotel is easy to drive to and the metro is right around the corner to get into DC. The area around the hotel is basically other large hotels, although we did see some restaurants driving in we ate all meals (except breakfast) in DC. I have had issues with my plat amenity points posting at recent hotels and had to call SPG to get them to post for this stay.

I would say we found this stay to be "fine" for the price paid, and would stay here again.
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Old May 11, 2010, 9:41 pm
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Stay Report at the Sheraton Crystal City.
----------------------------------------

Stayed here for two nights last week...

Arrival at the airport
Got to Ronald Reagan National Airport and called the hotel for directions to the shuttle pick-up. Pick-up was quick and swift in hotel van and travel to the airport took less than 5 minutes.

Check-In
Directed by the shuttle driver to the check-in desk where I was greeted and welcomed to the hotel. Once my reservation pulled up, was acknowledged as a platinum member. Was told I was blocked for a Club Level room but the room was not ready. (since i was checking in really early). Was offered a regular room on a lower floor with two doubles. No problem with the wait as I was going into DC to meet friends anyways. Offered choice of amenities without prompting, and got the amenity points.

Bell Desk
Haven't used the bell desk in a while but the bellmen at this hotel is extremely helpful, taking my luggage from me, separating out the laptop bag to put behind the front desk in a secure cabinet area (which begs the question what would happen to my rolling suitcase ). Directed me to the metro stop and walked me out to the curb.

Accommodation
Standard Sheraton fare. The room was not exceptionally decorated but did have the standard Sweet Sleeper, Flat-Screen, Work Desk, Single sofa w/ ottoman, and other stuff. The bathroom seemed extremely small and hard to maneuver around. Shine by Bliss products. The shower had EXTREME water pressure which is something I haven't seen at a hotel of this "age" in a while. There were some ear plugs on the night stand (which I though were candy when I first saw it). Minifridge was also in the room (old one though).

Recreation
There is a fitness room on the 15th with a few up-to-date machines, free weights, and a combo weight machine. A sauna was in the same room but did not use. I don't think there is a pool at this property, or at least I couldn't find it.

Club Lounge
Got access to club lounge on the 15th floor. Not open on Saturday or Sunday. Breakfast included 2 hot items (eggs and breakfast meat), breads, pastries, mixed fruit, cereal, yogurt, etc. Not the best spread but sufficient but does the job. There are two computers with one that has printing capabilities.

Location
Great location for the price. Across the street and a block over to the Metro Station, Crystal City. The metro is also connected to shops, a food court, and mini-Supermarket. There are also rows of restaurants around the area from local eats to Morton's Steakhouse and Legal Seafood. The hotel offers airport shuttle Reagan Airport.

Summary
Overall, a good property outside of metro DC area with easy access to DC with the nearby metro. Great customer service from everyone at the property, and I mean everyone from the front desk, to the bell desk, to the club lounge attendant, oh yeah, the shuttle driver too. Very unexpected from an "airport" hotel.

Will definitely return and the rates are amazing, especially during the weekends. ^
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Old Jun 30, 2011, 11:06 am
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A few more transportation options:
- Metered street parking outside the hotel is free Sundays and overnight (6PM-8AM, I think). Two blocks east on 18th Street is the Crystal City Shops garage, which is free after 4PM (until..?) and all day on weekends.
- Capital Bikeshare stations are plentiful in the Crystal City-Pentagon City area. The nearest to the hotel is across from the Metro, on the south side of 18th; from there, you can go south to the restaurants on 23rd or west to Pentagon City mall (including a Harris Teeter supermarket).
- Longer term bike rental is also available nearby at Revolution Cycles, a great option for a day trip to Mount Vernon, Alexandria, or DC via the Mount Vernon Trail along the Potomac.
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Old Dec 11, 2011, 9:18 am
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Stay report- Nov 2011
booked Deluxe King- got same on 14th floor. UNDER the fitness room equipment by the sounds I heard. some health nut training for the Boston marathon apparently...
Breakfast blah buffet.
shuttle- quick and on half hour schedule.
best filet from room service ever- two pieces!
lounge- blah.
Overall- if I hadn't been attending a conference in the building, I would have stayed in DC. somewhere.
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Old Aug 13, 2012, 7:25 am
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Any update if the lounge is open on weekends? Room-description for their Club-room still says lounge only open Monday to Friday...

Also any recent stay-updates would be very much appreciated!

Greetings - Dirk
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Old Aug 19, 2012, 4:17 pm
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I stayed here last Friday after flying in late that evening. The lounge was closed but for plats they offered buffet breakfast for two in the restaurant as well as a voucher for $15 off purchases at the bar (alcoholic beverages excluded). For an $80 stay this is over half the value of the whole stay.

For the price this is a great place for a first night's stay in the DC area. Metro access is great so in some ways it is one of the more convenient DC properties. I believe that there are very few suites though so don't go in expecting one.

I believe that the lounge is open Sunday-Thursday in the evenings and Monday to Friday in the mornings.
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Old Aug 22, 2012, 11:38 pm
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The Sheraton Crystal City is a high turnover hotel, so I had low expectations. As a plat, I was upgraded to a Club Level room I dont think this hotel has suites. However, the Lounge is closed during the weekends. I was impressed by the room, which was clean, bright, and had modern looking furniture. My only complaint is that the desk has no electrical outlets nearby, and it was 4 feet to the nearest power strip.

With a solid room, and great location next to the metro station, I would rate this hotel as above-average for a Sheraton property, and would definitely stay here again.
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Old Sep 15, 2012, 10:27 pm
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in-room refrigerator?

The hotel webpage lists refrigerator under dining. Can anyone confirm whether the rooms at this property have refrigerators? Thank you!
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Old Sep 17, 2012, 6:56 am
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Originally Posted by Totoro
The hotel webpage lists refrigerator under dining. Can anyone confirm whether the rooms at this property have refrigerators? Thank you!
Yes, The Sheraton Crystal City Hotel has refrigerators in all guest rooms. Thank you.

Alexandra (Sandi) Baker
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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