Westin Peachtree Plaza, Atlanta, GA [Master Thread]
Sep 2, 2000, 8:55 am
#1
Original Poster
Join Date: Mar 2000
Location: Plant City FL, CO SM, DL SM, Starwood GLD
Posts: 185
Westin Peachtree Plaza, Atlanta, GA [Master Thread]
I booked a club room for the stopover I had in ATL after I got back from the Westin in the Caymans.... ( nice property for the most part btw - property review to follow in the next few days... )
Anyways back to the Peachtree -
My problems -
1. For a Club Level room these were SMALL.
2. Where were the robes?
3. HVAC and Toilet noise all night - the ac is run on a dampner system which means a big flap is openened to let cool or hot air in... This system needed to be cleaned and ouled - it sounded like nails on the chalkboard 2 times per hour - I have the smae type of system in my house and its churchmouse quiet. As for the toilet noise - the pipes would rattle anytime someone would flush - I dont know how far away these people were but the must have had some real bad food for dinner
4. Service Express ( can I stencil a NEW name on the phone "Service Express- IF we can find someone to make and then bring up your order )
But I can say the staff was VERY apologetic and tried to be helpful - but I think that they just had more on their plate than they were staffed to handle ( may have been some HUGE groups )
Wish I had listened to you all and stayed at the Perimeter westin...
I will say this having stayed at the Airport Westin and now the peachtree - I wouldnt recommend either UNLESS you just need a place to sleep ( close to the airport ) and the ATL Airport Westin is fine -
I am sure some of you will have comments or questions with this so please let me know either via email or here....
Anyways back to the Peachtree -
My problems -
1. For a Club Level room these were SMALL.
2. Where were the robes?
3. HVAC and Toilet noise all night - the ac is run on a dampner system which means a big flap is openened to let cool or hot air in... This system needed to be cleaned and ouled - it sounded like nails on the chalkboard 2 times per hour - I have the smae type of system in my house and its churchmouse quiet. As for the toilet noise - the pipes would rattle anytime someone would flush - I dont know how far away these people were but the must have had some real bad food for dinner
4. Service Express ( can I stencil a NEW name on the phone "Service Express- IF we can find someone to make and then bring up your order )
But I can say the staff was VERY apologetic and tried to be helpful - but I think that they just had more on their plate than they were staffed to handle ( may have been some HUGE groups )
Wish I had listened to you all and stayed at the Perimeter westin...
I will say this having stayed at the Airport Westin and now the peachtree - I wouldnt recommend either UNLESS you just need a place to sleep ( close to the airport ) and the ATL Airport Westin is fine -
I am sure some of you will have comments or questions with this so please let me know either via email or here....
Sep 3, 2000, 11:51 pm
#2
FlyerTalk Evangelist
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I stayed at the Airport Westin last weekend as the Peachtree wanted over $200/nt, the Sheraton near where I wanted to be was sold out and the Airport was only $89. Based upon my previous "Peachtree" experience, the Airport is worth double what the Peachtree charges. I haven't stayed there in quite some time, as it is about the most sorely understaffed pathetic place ... everyone is "nice enough" but when it takes 1/2 hr to check in, and room service arrives "eventually" at an ambient temperature, I'd rather stay at a motel. Less aggravation, and save $100/nt.
Sep 6, 2000, 11:45 pm
#3
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The rooms at the Peachtree are very nice ... but everything else was terrible when I stayed there over Thanksgiving, and though the staff was apologetic, I did not find the apologies very sincere considering my problems continued after my first complaints.
Sep 7, 2000, 1:06 am
#4
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Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
Many of these John Portman designed properties have not stood the "test of time" very well, IMHO. Though they were all the rage when they first opened, many of his designs look dated, and what's worse, look dated to the '70s. The design, materials, textures, and fabrics of the 1970's leave many of his properties looking like set pieces out of "Logan's Run" or something, IMHO. Giant, futuristic, impersonal monsters, at times. Can anyone remember when the Westin Peachtree contained a lake in the lobby?
Chris Hemmeter was another visionary who created many of the "mega" resorts in Hawaii (including, keeping somewhat on-topic, The Westin Maui), and some of his properties are showing their age as well, and don't hold up to the current standards of luxury hotels of say the resorts at Lanai. But due to the timelessness of the natural "looking" beauty and landscaping of his resorts there in Hawaii, they seem to be holding up better than Mr. Portman's. IMHO.
Chris Hemmeter was another visionary who created many of the "mega" resorts in Hawaii (including, keeping somewhat on-topic, The Westin Maui), and some of his properties are showing their age as well, and don't hold up to the current standards of luxury hotels of say the resorts at Lanai. But due to the timelessness of the natural "looking" beauty and landscaping of his resorts there in Hawaii, they seem to be holding up better than Mr. Portman's. IMHO.
Sep 7, 2000, 10:53 am
#5
Join Date: May 1999
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Sad to say, I agree with the general poor assessment of the Atlanta Westin. I have to travel into ATL frequently, and have found the newly remodled dowtown Sheraton to be a good alternative. I've also gotten good service at the Westin Atlanta Airport (one of the few Westins with a club lounge--although be aware I was there last night and it is closed for remodeling).
Sep 7, 2000, 8:25 pm
#6
Join Date: Jun 2000
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I stayed at the Westin Peachtree about 2 years ago and had a major run-in with the GM who was a total incompetent.
The "service" in that "hotel" is an absolute disgrace to the industry.
Personally, I would never set foot in there again.
The "service" in that "hotel" is an absolute disgrace to the industry.
Personally, I would never set foot in there again.
Jun 29, 2001, 9:38 am
#7
Join Date: May 2000
Posts: 212
I just stayed at the Westin Peachtree for $27 through priceline. Bid on a 3 star hotel in downtown, and got this. Priceline considers this a four star property, which is a stretch. The hotel was sold out, and I only bid the day before I got there. Was upgraded to club level on the 42nd floor, but the lounge was undergoing renovation as was the main lobby. I was charged an extra $18 by the hotel for valet parking.
Jun 29, 2001, 6:29 pm
#8
Join Date: Feb 2001
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Posts: 322
I have stayed at the Westin Peachtree hotel 10+ times in the past 6 months. I put up with it because it is cheap for a Westin and very convenient to our office in Atlanta.
The service is always very poor. I often see the same person when I check in (which is every 3 weeks or so) and they always tell me where the elevators are, etc. like I've never been there before. Noisy Ice makers are on every floor. I actually unplug them if I get a room near them. The HVAC system is bad, and the bathrooms are noisy. The breakfast buffet is pretty bad--I stick with cereal.
On the contrary, I just got back from the Westin in Toronto where they said "welcome back" when I checked in (I stayed there once over a year ago) and the whole experience was excellent. They just have better staff and computer systems.
The service is always very poor. I often see the same person when I check in (which is every 3 weeks or so) and they always tell me where the elevators are, etc. like I've never been there before. Noisy Ice makers are on every floor. I actually unplug them if I get a room near them. The HVAC system is bad, and the bathrooms are noisy. The breakfast buffet is pretty bad--I stick with cereal.
On the contrary, I just got back from the Westin in Toronto where they said "welcome back" when I checked in (I stayed there once over a year ago) and the whole experience was excellent. They just have better staff and computer systems.
Apr 20, 2002, 9:49 am
#10
Join Date: Jun 2000
Location: CO
Posts: 813
Photo id req'd to check into Westin Peachtree in ATL
Checked into this hotel last Thursday and everyone was being asked to provide a picture id. I was told that this is a new directive from Starwood though I didn't encounter this at the Westin ATL airport or the Westin St. Francis.
Apr 20, 2002, 1:50 pm
#13
Join Date: May 1999
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More "illusion of security" nonsense.
Everyone is someone, right?
If you were someone else, why wouldn't you have reserved the room as someone else?
Or, is the purpose of this to make sure that you acquire phony picture-ID in the same phony name you make your reservations in?
The only positive benefit I can see from this is that it might save the hotel from time to time from accepting a stolen credit card.
Everyone is someone, right?
If you were someone else, why wouldn't you have reserved the room as someone else?
Or, is the purpose of this to make sure that you acquire phony picture-ID in the same phony name you make your reservations in?
The only positive benefit I can see from this is that it might save the hotel from time to time from accepting a stolen credit card.
Apr 20, 2002, 2:23 pm
#14
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by RichG:
More "illusion of security" nonsense.
Everyone is someone, right?
If you were someone else, why wouldn't you have reserved the room as someone else?
Or, is the purpose of this to make sure that you acquire phony picture-ID in the same phony name you make your reservations in?
The only positive benefit I can see from this is that it might save the hotel from time to time from accepting a stolen credit card.</font>
More "illusion of security" nonsense.
Everyone is someone, right?
If you were someone else, why wouldn't you have reserved the room as someone else?
Or, is the purpose of this to make sure that you acquire phony picture-ID in the same phony name you make your reservations in?
The only positive benefit I can see from this is that it might save the hotel from time to time from accepting a stolen credit card.</font>
Regards,
Alex
Apr 20, 2002, 4:06 pm
#15
Suspended
Join Date: May 2001
Location: Kansas
Posts: 353
I've been a bit puzzled about this as well. From Starwood's standpoint, I'm sure that because the Logan Airport terrorists were staying at the Westin, they want to appear to be addressing terrorism.
I also see it as a way to possibly prevent friends from using other friends status when checking in, or, getting your friends to check in for you to inflate your status.
I also see it as a way to possibly prevent friends from using other friends status when checking in, or, getting your friends to check in for you to inflate your status.
