mmdough

Stayed 4 nights here last week. I booked a Club room for 3 people using SPG points. The agent on the phone confirmed that there will be no extra charge for the third person but when we checked in, we were told that there will be an extra charge of 5400yen per night. Not too happy about the misinformation given but there's not much we could do. The hotel is decent for the price but the executive lounge food is really not up to par with other comparable properties. Also, quality of breakfast at the restaurant was OK at most. All the food we had in Japan for our 9 days trip were fantastic except for what I had in this hotel. So next time I probably would try another hotel or just book a standard room and have breakfast elsewhere.

Nerof50

Same thing happened to me last November. Call SPG customer service to let them know that you were never quoted the extra charge. They reviewed the recording of my booking and issued me a check for the amount.

mmdough

Thanks for the info. I emailed them about the situation 2 days ago. Will wait and see what they say. I will call customer service if the email didn't resolve the problem.

Evident

How much have you guys been paying here per room lately? I posted earlier about rates here skyrocketing to like $400-$500USD on a random day and can't find anything less on the SPG website.

MichaelJapan

All I can say is that it's one hell of redemption at 10,000 points.

Jesperss

All depends on the month. When are you looking?

Evident

Have a business trip in November. Was planning to stay there on my way in and out of Japan. I might be going there again in feb / march timeframe. all 3 months are only advertised as rack rate 46000 jpy on the spg website. and also for kicks i started looking up random dates from now until june. only thing advertised is their "RACK RATE", which is, you guessed it, 46000 JPY.

MichaelJapan

While November (beautiful fall foliage) is high season for Kyoto along with March/April (cherry blossom), it baffles me why basically the entire February shows nothing but a rack rate (¥46k).

Evident

just seems to me like theres a conspiracy that the miyako hotel chain is not providing the best rates for SPG reward members.

MichaelJapan

You mentioned November 8th and 24th earlier. Currently the lowest available rate on SPG is ¥56k (all in) for Deluxe Garden View (King or Twin) for both of those dates.

If you search galahotels.com you can get superior twin for $365 (all in) on 11/08. BRG it through, you'll get the price down to $304 (20% off) - this is around ¥36k.

11/24 is more tricky. The lowest I could find was on German www.kayak.de (redirecting to OnHotel) also superior twin for €382 (¥52k) all in, which you can take down to €318 (¥43k).

Remember to follow BRG guidelines when room is not available through SPG website.

Of course you can go through many OTAs to try and find a good rate you can BRG and perhaps you'll find something. Most of my stays are BRG'd anyway.

flyertalker00156

Does anyone know if you book a room on the club floor you also have a voucher for the breakfast in the main restaurant? I thought I saw this somewhere however unsure.....

Thunderroad

This may not answer your question, but FWIW a couple of years ago as a Platinum I (and my wife) had access to both the lounge restaurant and to the much more extensive regular restaurant breakfast.

chuck1

I checked in today as a PLT booked into Exec Club (that's all that was open). We did get an upgrade to a very date junior suite. It's basically a somewhat larger room and that's about it.

The agent said feel free to eat in the Exec Club or just tell them your room number in the international buffet restaurant.

I don't recall having been in as dated a room/bathroom as this one in ages.
It's kind of mind boggling.

If I couldn't have used SPG points for this stay, not sure I'd be at all pleased with the room.

MichaelJapan

My main problem with this property is in-room wi-fi (but perhaps it was just my room?)

I had to sit by the desk to get any reception (within a feet or so of access point) - not able to use anything in bed or on the balcony.

OreD

I just booked two nights for 11k/nt. booked into a Deluxe Garden View King. (11/14-16).

I have a feeling we will get placed into a dated room just because most of the comments are negative. Any info on local attractions, features, etc.?

Also, any more info on taking the hotel shuttle to/from the Kyoto station? We will be taking the train to/from Tokyo.

First timers to Japan. Any tips are appreciated.

TIA