Jul 11, 2018, 4:42 pm
Last edit by: Starwood Lurker
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
spg.com website down / broken / issues / login problems ? Post Here!
Jun 17, 2015, 12:11 pm
#691
Join Date: Jun 2006
Location: Orléans, France
Posts: 65
Missing credit request
We're Sorry. The system is temporarily unavailable. For assistance, please call 888-625-5144 in the U.S. or Canada. Residents of all other countries, please see our Customer Contact Centers. Thank you. We apologize for any inconvenience.
Jun 17, 2015, 12:28 pm
#692
Join Date: Mar 2007
Posts: 3,990
Cheers,
Jul 4, 2015, 3:08 am
#693
Join Date: Jun 2013
Location: Helsinki, Finland
Programs: AMEX Plat / AY Plat, BA GGL-CCR / Bonvoy Titanium (LTP)
Posts: 474
I'm trying to book a Z3R stay for March 2016, but no success.
If I go to https://www.starwoodhotels.com/promo...egory=GENDRE_R the result is
If I enter the promo code on spg.com rate preferences I get all the way to completing the reservation and then:
Platinum chat did not really understand my problem, but asked for a link I was using... Then said:
And hung up (!)
If I go to https://www.starwoodhotels.com/promo...egory=GENDRE_R the result is
Code:
JSP Processing Error
HTTP Error Code: 500
Error Message:
JSPG0227E: Exception caught while translating /promotions/search/results.jsp:
/promotions/search/results.jsp(59,13) --> JSPG0122E: Unable to parse EL function ${starwoodencoder:encodeForHTMLAttribute(promoCode}.
Root Cause:
com.ibm.ws.jsp.translator.JspTranslationException: JSPG0227E: Exception caught while translating /promotions/search/results.jsp:
/promotions/search/results.jsp(59,13) --> JSPG0122E: Unable to parse EL function ${starwoodencoder:encodeForHTMLAttribute(promoCode}.
Code:
We're Sorry The system is temporarily unavailable. For assistance, please call 866-500-8320 in the U.S. or Canada. Residents of all other countries, please see our Worldwide Reservations Offices . Thank you. We apologize for any inconvenience.
It seems that rates for 2016 are not uploaded yet as hotels update their offers on a quarterly basis.
Jul 4, 2015, 2:11 pm
#694
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
spg.com infected with Splicers Disease .....
Showing on my spg.com homepage today :
Is there a vacancy for a website proofreader ?
Is there a vacancy for a website proofreader ?
Last edited by Oxon Flyer; Jul 5, 2015 at 7:16 am
Jul 4, 2015, 7:08 pm
#695
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
Something is definitely wrong with their website... I'm seeing tons of Select Member Exclusives (see here http://www.flyertalk.com/forum/starw...ine-offer.html)
All of which are already over
All of which are already over
Jul 4, 2015, 9:28 pm
#696
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,547
Received voice pass invitation. Updating my information turned into a DISASTER:
1. Phantom phone number added. Can't remove ("54637672").
2. Using my iPhone, it tried to clear half of my information, replace my email address with garbage, and put a random number in "voice PIN".
This happens. Every. Single. Time.
What a piece of @#$&*&!@#(
1. Phantom phone number added. Can't remove ("54637672").
2. Using my iPhone, it tried to clear half of my information, replace my email address with garbage, and put a random number in "voice PIN".
This happens. Every. Single. Time.
What a piece of @#$&*&!@#(
Jul 7, 2015, 12:06 pm
#697
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
Bit of a glitch to fix :
I used the Change Reservation function to add some text to the "Other Requests" box. As soon as I saved this update, I received the "We noticed an update to the stay preferences on your SPG® profile" email.
It seems this was triggered by the "Save these for my next booking" option, which is on the reservation preferences and checked by default. This hasn't been programmed to understand that updating only the "Other Requests" field on the reservation, without changing anything else, isn't a profile update.
I used the Change Reservation function to add some text to the "Other Requests" box. As soon as I saved this update, I received the "We noticed an update to the stay preferences on your SPG® profile" email.
It seems this was triggered by the "Save these for my next booking" option, which is on the reservation preferences and checked by default. This hasn't been programmed to understand that updating only the "Other Requests" field on the reservation, without changing anything else, isn't a profile update.
Jul 8, 2015, 11:55 am
#698
Formally known as reinmedia
Join Date: Jun 2006
Location: Los Angeles | Honolulu
Programs: AA EXP | EX UA 1K | Marriot Titanium
Posts: 363
I'm getting the report missing credit error as well. I called-in but the agents haven't been very helpful in resolving my issue or crediting my stay. It's pretty frustrating.
Aug 24, 2015, 9:18 am
#699
Join Date: Feb 2014
Posts: 825
Issues with SPG website?
Are others having issues logging in to the SPG site today?
Thanks
Thanks
Aug 24, 2015, 9:26 am
#700
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
Yesterday I received a notification from the app that I had a stay coming up...despite the fact that the referenced reservation was cancelled several months ago. Also re-received some text notifications about linking Caesars account, which happened months ago.
Aug 24, 2015, 10:06 pm
#702
Join Date: May 2015
Location: KCH
Programs: Trying my best to love Le Club Accor (Gold)
Posts: 129
No issues when try to log in.
But I have problems posting reviews for individual hotels after a stay, it says not currently available. This happened since July..
But I have problems posting reviews for individual hotels after a stay, it says not currently available. This happened since July..
Aug 26, 2015, 5:02 am
#703
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
this seems to be a bug in the app....i get this all the time, even for reservations i've cancelled long ago....
Aug 28, 2015, 9:57 am
#704
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,403
I can log in just fine as I've done it many many times today, but spg.com isn't holding my login. If I try to go back (for example to search results or to a hotel's homepage) or even in the time it takes me to read a few sentences and click on something, I'm automatically logged out of my account. Very frustrating.
Aug 28, 2015, 10:55 am
#705
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I can't see half of my reservations! When I click on the Send Confirmation which usually fixes this, I receive the confirmation, but still can't see my reservation on line.