Sheraton Austin Hotel at the Capitol, Austin, TX [Master Thread]
Sep 30, 2014, 11:31 am
#121
Join Date: Apr 2000
Location: san antonio, texas
Programs: 3.2MM AA, 1.4MM UA,StwdLftPlt
Posts: 1,586
I stay here often because the W is always insanely expensive but I probably wouldn't choose this property if I was not loyal to SPG. The staff here has always been wonderful, but the hard product needs some major work so I'm not surprised it gets some negative reviews on tripadvisor. The elevators are old and slow and there is usually one out of service. The rooms are also in major need of a refresh. The hotel needs some work, but it's still fine for most people. Just go in expecting an old style Sheraton and I don't think you'd be disappointed.
I've heard they are beginning a renovation soon, so hopefully the hard product will match up to the staff in the near future.
I've heard they are beginning a renovation soon, so hopefully the hard product will match up to the staff in the near future.
Oct 17, 2015, 11:35 am
#122
Join Date: Dec 2009
Programs: BA Gold; AA Lfe Time PLT ; Marriott Titanium, LFT GLD
Posts: 1,276
Oct 17, 2015, 4:23 pm
#124
Join Date: May 2011
Location: Washington, DC
Programs: UA 1K/1MM; Marriott Lifetime Titanium, Hilton Diamond, Hyatt Globalist,
Posts: 180
Was there earlier this week. No renovation yet. I still like the price, and the gym. Bartender said the reno plans include tearing out the existing bar and moving it to a new restaurant/bar combo downstairs. The one improvement I noticed on this most recent visit was that the internet actually functioned at a decent speed. They also had eggs and canadian bacon sandwiches in the lounge for breakfast- first time I had seen anything hot there other than oatmeal.
Oct 20, 2015, 9:59 pm
#125
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
It seems like this property is milking the Austin hotel boom for everything its worth. The renovations that were supposed to be finished a long time ago keep getting delayed, the rates are higher than ever, and parking seems to go up a little bit each time I stay. With all the new properties opening up downtown, hopefully they'll be forced to improve soon, but I'm not optimistic.
With the Westin having lower rates than the W I think I'm done with this hotel for the foreseeable future. Between the constant games they play with award availability (e.g. blocking out every Friday and Saturday), terrible hard product, poor platinum recognition and gross breakfast buffet the lower cost doesn't outweigh the negatives for me anymore.
With the Westin having lower rates than the W I think I'm done with this hotel for the foreseeable future. Between the constant games they play with award availability (e.g. blocking out every Friday and Saturday), terrible hard product, poor platinum recognition and gross breakfast buffet the lower cost doesn't outweigh the negatives for me anymore.
Nov 3, 2015, 10:49 am
#126
Join Date: Dec 2009
Programs: BA Gold; AA Lfe Time PLT ; Marriott Titanium, LFT GLD
Posts: 1,276
Feb 22, 2016, 11:43 am
#127
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Lobby is still under construction and the entrance to the hotel shifts back and forth depending on where work is going on. Total dumb around the lobby. The temporary checkin area is entirely embarrassing. Carpets in elevator look like they've seen a decade of frat parties.
No Lifetime Platinum recognition, no upgrade, no ask if I want 500 points, no help with bags. Hotel shouldn't be in the Sheraton group.
No Lifetime Platinum recognition, no upgrade, no ask if I want 500 points, no help with bags. Hotel shouldn't be in the Sheraton group.
Mar 19, 2017, 1:58 pm
#129
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
1.0 miles from campus according to the property's website. Look under Local Attractions on the website and you will see this and much more.....
Mar 8, 2018, 10:14 pm
#130
Join Date: Feb 2001
Location: Bridgewater, NJ USA
Programs: United Million-Miler, SPG Gold
Posts: 87
How is this property now? I'm reading mixed reviews and I'm trying to book a stay in May 2018. It is cheap ($150) vs. other downtown options and I"m a gold member. Thoughts?.
May 31, 2019, 5:59 pm
#131
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,934
Stayed here last Thursday and Friday nights. No construction in the building (although is elsewhere in the neighborhood). Parking still expensive but much better options in the neighborhood with your favorite app.
We arrived just after 11AM and we were allowed into our room that early which was nice. Room only on the 6th floor, but view of the Capitol was nice. With slow elevators we used the stairs to get to/from the lounge and the lobby much of the time
Was really nice having the pool for afternoon relaxation.
Hotel is dangerously close to Franklin BBQ. We were only there 2 days so we only went to Franklin twice.
Gold members but they gave us lounge access. B'fast had eggs and decent bacon and oatmeal for hot. Pastries, very good fruit, and cold cereal, too. Evenings was two hot dishes along with veggies and cheese/crackers. Wine and beer for a price. Soda/water fridge was kept well stocked.
We arrived just after 11AM and we were allowed into our room that early which was nice. Room only on the 6th floor, but view of the Capitol was nice. With slow elevators we used the stairs to get to/from the lounge and the lobby much of the time
Was really nice having the pool for afternoon relaxation.
Hotel is dangerously close to Franklin BBQ. We were only there 2 days so we only went to Franklin twice.
Gold members but they gave us lounge access. B'fast had eggs and decent bacon and oatmeal for hot. Pastries, very good fruit, and cold cereal, too. Evenings was two hot dishes along with veggies and cheese/crackers. Wine and beer for a price. Soda/water fridge was kept well stocked.
Last edited by Out of my Element; May 31, 2019 at 6:04 pm
Aug 5, 2021, 5:17 pm
#132
Join Date: May 2010
Location: NYC
Programs: Delta Platinum, JetBlue Mosaic, Hilton Gold, Marriott Gold, Hyatt Explorist, IHG Gold
Posts: 297
Any recent experiences? It’s running about $100 a night less than the other properties so wondering if there’s a good reason for that
Jul 17, 2022, 1:56 pm
#133
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
Hey, bringing up an old thread. This is becoming a very dated property. Lounge closed. One of the three lifts was out all week and on my last day they were down to only one lift forcing us to take the stairs with luggage. They do not even check requests on the app. Bar and restaurant staff were great. Feels like it is being run into the ground. Embarrassing for Marriott.. Check the tripadvisor reviews. I wish I would have trusted them as after staying I find them accurate now.
Jan 30, 2024, 1:36 am
#135
Join Date: Oct 2009
Location: Los Angeles, CA
Posts: 932
The Sheraton Austin Hotel at the Capitol is rebranding to Downright Austin, A Renaissance Hotel this spring, following major renovations:
https://www.hospitalitynet.org/annou...nce-hotel.html
Just announced today, no page yet at Marriott.com under the new name.
https://www.hospitalitynet.org/annou...nce-hotel.html
Just announced today, no page yet at Marriott.com under the new name.