Hotel Bristol, Vienna, Austria [Master Thread]
#77
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,331
Trying to book two award rooms now for a week out. Can't do it online...call Plat line. While I can pay for a Deluxe room with two twins that form a king, I can't book that room with points. My only point option is a suite for 24,000 points per night vs. the normal 12,000 per night. Plat rep said perhaps some of the other rooms that I see as available for cash bookings have a view and, therefore, aren't offered for award.
Hotel called...they do not make operaa view rooms avialble for point redemption.
Does all of this sound legit?
Hotel called...they do not make operaa view rooms avialble for point redemption.
Does all of this sound legit?
#78
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,331
I'm here right now. I got two rooms booked for three nights with four reservations. The hotel was kind enough to get them all worked out so we wouldn't have to change rooms. At checkin, both rooms were very nice...booked at upgraded points award. One room was 665; it had a small balcony looking over Operngasse. The other was 379; it was a larger Jr. Suite. So far so good; great attention from the staff. I noticed my safe wasn't working in my room; they were unable to fix it but offered to store my items in lieu of the in-room safe; that was the first day and I passed. When I left tonight (third night) around 6:00 I told them that the AC didn't seem to be working. When I returned at 10:00 the front desk told me that I had left my door open; I know I had not. When I got to the room the furniture around the desk was moved around, my posessions (appear) were in tact, and the room was hotter than hell. I called the front desk; gentleman came up with a ladder and then left the room. I started packing up b/c I knew how this was going to play out. I was moved to the "last room in the hotel." It is right off the work out room. The gentleman from the front desk who was escorting me couldn't even find it! It is tiny, tiny, tiny. There is no shower...just a tub! Why they didn't know that the head was blasting in my room after 4 hours is beyond me. Checking online, the hotel does in fact look to be sold out. Nice hotel, but what a crappy way to end a trip to Vienna. I wish they'd have gotten it figured out before 10:00 pm and been proactive instead of reactive. This is honestly the worst room I've ever had on an award or paid stay in Europe. It feels like a cruise ship...the walls are closing in on me!
#79
Join Date: Apr 2012
Posts: 1
follow up from Hotel
Dear Sir, thank you for your post on Flyer Talk. As I had the pleasure to correspond already directly with you via email I just wanted to follow up also on this forum. Again we are sorry that we could not fix the A/C problem for you while you were here. As I explained you the hotel was totally sold out that night, hence we could not provide you with any better alternative. I have spoken to our engineering department and we will ensure that proper follow up will always be done for such and similar cases from now on. For all future guests who read this: the A/C is working perfectly again in room 665 now. Again I would like to thank you for your open and honest feedback as it helps us to maintain and improve our levels of service. It would be a great pleasure to welcome you back in the not too distant future.
Kind regards, Gerald Krischek - General Manager, Hotel Bristol Wien
Kind regards, Gerald Krischek - General Manager, Hotel Bristol Wien
#80
Join Date: Dec 2008
Programs: M&M SEN, BA GGL, Bonvoy LTT, WoH Explorist
Posts: 959
very little reviews here. I haven't been to this hotel (unfortunately) in several years, will be back this Friday for a one night stay (nice choice redemption). Will post how things go. I love Vienna and used to love this hotel, looking forward.
#81
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Still a very good choice in Vienna.
Looking forward to your report!
#82
Join Date: Dec 2008
Location: South Korea
Posts: 1,166
This is my preferred hotel in Vienna (yes, over and above Sacher or the Imperial). Service is more genuine the rooms are still charming than any other hotel in Vienna (although I have only stayed in 6 of them).
Enough said! ^
Enough said! ^
#83
Join Date: Nov 2006
Location: Times Square
Programs: SPG Gold, AAdvantage
Posts: 1,396
I'm using my FWN from this summer's "Nice Choice" promotion here this winter. My husband is making us split our stay in Vienna between this hotel and the Imperial in order to experience both.
#87
Join Date: Nov 2006
Location: Times Square
Programs: SPG Gold, AAdvantage
Posts: 1,396
I want to do that! 1 night LM, 1 night Imperial, and 1 night Bristol, 2 nights Salzburg, and then return for 1 night Bristol before departing for Prague. He is at hotel hopping and would rather do 2 nights Imperial at the beginning rather than splitting it. But I haven't given up yet.
#88
Join Date: Dec 2008
Programs: M&M SEN, BA GGL, Bonvoy LTT, WoH Explorist
Posts: 959
well for the real hopping experience I would then do 1 night Salzburg and 1 night Fuschl. Fuschl is not to be missed, a gem in the Starwood collection.
We were upgraded to a wonderful suite at Bristol during our stay this weekend. The room was 375, the corner of Ring and Opera. It included a huge round living room with plenty of windows. The welcome was very nice and genuine, bottled water and some fruit was brought up.
The staff at the hotel is very warm and professional. You still drop your key at reception when you leave, just like in the old days, though it can be annoying when you get back to the hotel and have to wait until you get your key (you can probably take the key with you but they are large and heavy).
I chose the breakfast as amenity. The service was slightly off, after waiting several minutes at the entrance we simply walked in, sat down, and started eating off the buffet (it was getting close to 10:30). It took many more minutes to be noticed and order a coffee. So I can't really say what's included in the Plat breakfast and what is not, we just skipped the few hot items from the buffet, but I think we could have just taken them as well.
Overall great stay. Vienna sources say this hotel has been bought by the owners of the Sacher, so if that's true then there may be changes in the air ?
We were upgraded to a wonderful suite at Bristol during our stay this weekend. The room was 375, the corner of Ring and Opera. It included a huge round living room with plenty of windows. The welcome was very nice and genuine, bottled water and some fruit was brought up.
The staff at the hotel is very warm and professional. You still drop your key at reception when you leave, just like in the old days, though it can be annoying when you get back to the hotel and have to wait until you get your key (you can probably take the key with you but they are large and heavy).
I chose the breakfast as amenity. The service was slightly off, after waiting several minutes at the entrance we simply walked in, sat down, and started eating off the buffet (it was getting close to 10:30). It took many more minutes to be noticed and order a coffee. So I can't really say what's included in the Plat breakfast and what is not, we just skipped the few hot items from the buffet, but I think we could have just taken them as well.
Overall great stay. Vienna sources say this hotel has been bought by the owners of the Sacher, so if that's true then there may be changes in the air ?
#89
Join Date: Jul 2007
Location: PDX
Programs: AA (Gold), Alaska MVP, Hilton Diamond, Hyatt Plat, IHG Plat, SPG Gold,
Posts: 513
Stayed there last week for four nights. Only a lowly gold staying on C&P and the hotel was booked with a convention so no upgrade available (which they apologized for). We got a smallish room but they did give us a nice location with a balcony. And since it was our anniversary they sent roses and champagne (besides the regular bowl of fruit which was replenished daily).
Our room was just beautiful, the long entry hall, high ceilings and balcony made it feel more spacious and the bathroom was very large. Walk in closet was small but met our needs plus another closet with extra shelving, the safe and the mini bar fridge. Staff was pleasant, we didn't eat at the restaurant so can't comment, used our gold amenity for free wifi. Location is the best, better than the Imperial we though. Only downside is major construction going on at the hotel on the mezzanine level. We only were in the room a few times while it was going on but it was very loud.
Rooms manager was very helpful in letting us cancel a night and refunding our points when we were unable to get the flight connection we wanted and had to leave a day early.
All in all an excellent experience. I would love to try the Imperial too but we would choose this hotel again in a heartbeat.
Our room was just beautiful, the long entry hall, high ceilings and balcony made it feel more spacious and the bathroom was very large. Walk in closet was small but met our needs plus another closet with extra shelving, the safe and the mini bar fridge. Staff was pleasant, we didn't eat at the restaurant so can't comment, used our gold amenity for free wifi. Location is the best, better than the Imperial we though. Only downside is major construction going on at the hotel on the mezzanine level. We only were in the room a few times while it was going on but it was very loud.
Rooms manager was very helpful in letting us cancel a night and refunding our points when we were unable to get the flight connection we wanted and had to leave a day early.
All in all an excellent experience. I would love to try the Imperial too but we would choose this hotel again in a heartbeat.