Complimentary Platinum Suite upgrade statistics, anyone?
Nov 15, 2013, 6:02 am
#1
Original Poster
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
Complimentary Platinum Suite upgrade statistics, anyone?
It's way early for NYE, but I don't have any end-of-year bookings with SPG anymore.
I wanted to start a thread to see how everyone else is doing with suite upgrades. What I did was write a spreadsheet with property, length of stay, booked room, received room.
NB: I did not use (or even request) a single SNA this year.
Details
Stays: 35
Median length of stay: 1nt
Unique properties: 24
Areas I stayed in: Europe, South-East Asia, Middle-East
Suite upgrades: 17
Suite upgrade %: 49
I wanted to start a thread to see how everyone else is doing with suite upgrades. What I did was write a spreadsheet with property, length of stay, booked room, received room.
NB: I did not use (or even request) a single SNA this year.
Details
Stays: 35
Median length of stay: 1nt
Unique properties: 24
Areas I stayed in: Europe, South-East Asia, Middle-East
Suite upgrades: 17
Suite upgrade %: 49
Nov 15, 2013, 8:48 am
#2
Join Date: Nov 2011
Location: Singapore
Programs: Hyatt diamond, SPG Plat, Accor Gold
Posts: 128
Complimentary suite upgrades for me this year was at an all time low without usage of the SNAs, of my 28 nights in Japan I only received 4 night upgrades (1 at Westin Tokyo,1 at Sheraton Hiroshima, 1 at Westin Kyoto). For Thailand, I got complimentary upgrades for Le Meridien Chiangmai for 3 nights. No upgrades thus far for the other 20 nights. Still have another 14 nights coming next week so will see how it will go.
Nov 15, 2013, 9:37 am
#3
Suspended
Join Date: Jun 2012
Location: 0°48′24″N 176°36′59″W
Programs: Taiwan is a country.
Posts: 1,206
100+ nights,
24 Stays, longest 8 nights, shortest 1, most a few.
at least 75% suites, the rest Club Fl except at 4Pts.
24 Stays, longest 8 nights, shortest 1, most a few.
at least 75% suites, the rest Club Fl except at 4Pts.
Nov 15, 2013, 4:42 pm
#4
Join Date: Oct 2012
Posts: 15
97 nights ~40 stays - all US
I think I got upgraded twice only on single night stays (+5 nights SNA)
so ~ 2% success rate
I think I got upgraded twice only on single night stays (+5 nights SNA)
so ~ 2% success rate
Nov 15, 2013, 4:44 pm
#5
Join Date: Jun 2013
Location: Helsinki, Finland
Programs: AMEX Plat / AY Plat, BA GGL-CCR / Bonvoy Titanium (LTP)
Posts: 474
So far this year:
14 stays
42 nights
1-10 nights per stay
Suite upgrades 12 stays / 36 nights ~ 86%
21 nights on 4 stays to go this year, and majority of these nights have SNAs attached. Fingers crossed
14 stays
42 nights
1-10 nights per stay
Suite upgrades 12 stays / 36 nights ~ 86%
21 nights on 4 stays to go this year, and majority of these nights have SNAs attached. Fingers crossed
Nov 15, 2013, 5:10 pm
#6
Join Date: Jun 1999
Location: Rio de Janeiro, BRAZIL
Programs: AA 4MM EXP; Starwood Lifetime Plt
Posts: 2,498
10 stays (typically 4-5 nights)
7 suite upgrades (none SNA, some after negotiation)
failures: Lilianfels, Sheraton Zurich, Royal Hawaiian (offered garden suite)
successes: ITC Bengaluru, 4P Santiago, Park Tower Buenos Aires, Sheraton Stockholm, Westin Grand Berlin, Westin Airport Dallas, Westin Grand Cape Town (after first night).
7 suite upgrades (none SNA, some after negotiation)
failures: Lilianfels, Sheraton Zurich, Royal Hawaiian (offered garden suite)
successes: ITC Bengaluru, 4P Santiago, Park Tower Buenos Aires, Sheraton Stockholm, Westin Grand Berlin, Westin Airport Dallas, Westin Grand Cape Town (after first night).
Nov 15, 2013, 5:14 pm
#7
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,005
As 90%+ of my stays were at the same location, with almost nada in terms of suites, I'm at 1 for 40 or so - my first non-SNA upgrade, iirc, was in Bangalore this week (after an SNA didn't clear).
Stays: 50
Median length of stay: 3
Unique properties: 6
Areas I stayed in: Mostly Harrisburg, PA, with 1 each in 5 other locations
Suite upgrades - incl SNA: 4
Suite upgrades - w/o SNA: 1
Suite upgrade %: 2
Stays: 50
Median length of stay: 3
Unique properties: 6
Areas I stayed in: Mostly Harrisburg, PA, with 1 each in 5 other locations
Suite upgrades - incl SNA: 4
Suite upgrades - w/o SNA: 1
Suite upgrade %: 2
Last edited by CPRich; Nov 28, 2013 at 7:10 am Reason: Added detailed data
Nov 16, 2013, 12:40 am
#8
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,670
Details
Stays: 33....
Median length of stay: 3 nights....
Unique properties: 24....
Areas I stayed in: asia, middle east, us, europe....
Suite upgrades: 13 without sna, 3 with sna....
Suite upgrade %: taking out sna upgrades & the stays i had at aloft & element properties, my suite upgrade percentage is 68%....
Stays: 33....
Median length of stay: 3 nights....
Unique properties: 24....
Areas I stayed in: asia, middle east, us, europe....
Suite upgrades: 13 without sna, 3 with sna....
Suite upgrade %: taking out sna upgrades & the stays i had at aloft & element properties, my suite upgrade percentage is 68%....
Nov 16, 2013, 8:43 pm
#9
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
Stays: 19
Length of stay: 1 - 4 nt
Unique properties: 17
Areas I stayed in: Europe, Thailand, Australia, China
Suite upgrades: 7
Suite upgrade %: 23 nights with suite upgrades (I didnt have SNAs)out of 44 nights with 6 nights at Alofts. 52% success. Apart from Aloft was upgraded to a better room in the remaining properties.
Length of stay: 1 - 4 nt
Unique properties: 17
Areas I stayed in: Europe, Thailand, Australia, China
Suite upgrades: 7
Suite upgrade %: 23 nights with suite upgrades (I didnt have SNAs)out of 44 nights with 6 nights at Alofts. 52% success. Apart from Aloft was upgraded to a better room in the remaining properties.
Nov 16, 2013, 9:10 pm
#10
Join Date: Jun 2007
Location: europe
Programs: EX˛-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
Except one stay ( Sheraton Firenze ) all the time upgraded to a suite this year so far. One time used 2 SNAs to make an upgrade sure.
Burned 8 SNAs for upgrades at a hotel where I would be upgraded anyway, just for using them...
Another 9 SNAs are used for two upcoming stays at the end of the year and at least 1 SNA will expire or 5 or 6 or 10. Who knows...
So my ratio is near 95 %.
Burned 8 SNAs for upgrades at a hotel where I would be upgraded anyway, just for using them...
Another 9 SNAs are used for two upcoming stays at the end of the year and at least 1 SNA will expire or 5 or 6 or 10. Who knows...
So my ratio is near 95 %.
Nov 16, 2013, 10:25 pm
#11
Join Date: May 1999
Location: YEG
Posts: 1,578
so far 49 nights out of 81 were in suites. 96% of my stays were in North America. so my suite upgrade success rate so far is 60%. this is much lower than what it used to be in the past few years ( about 90%). I believe this is because most of my travel this year was to North America while in previous years I had more stays in Europe, Asia and Middle East. I have more than 20 nights booked with Starwood before year end so will see if my success rate goes up or down by year end.
Nov 16, 2013, 11:50 pm
#12
Join Date: Apr 2011
Location: LHR
Programs: AA EXP, SPG PLT
Posts: 584
50+ Plat, 2013 upgrade rate (including large corner room & junior suite):
Europe ~ 30%
China ~ 100%
U.S. 0%.
Europe ~ 30%
China ~ 100%
U.S. 0%.
Nov 17, 2013, 12:03 am
#13
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
Overall suite upgrade success rate was 70% in 2013 and was Plat Ambassador. Majority of stays/nights outside US
US only upgrade rate was 0% (but only included 3 stays).
US only upgrade rate was 0% (but only included 3 stays).
Nov 17, 2013, 7:36 am
#14
Join Date: Mar 2007
Posts: 3,990
35 stays. 60 nights. 100% upgrade. 90% suites.
Cheers,
Cheers,
Nov 17, 2013, 10:48 am
#15
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,405
