Starwood Vienna: which one? [Master Thread]
#91
Join Date: Jan 2004
Location: Germany
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Well I also would like to join the club of the Bristol - Lovers.....
I was staying there last year in June and had a wonderful experience and was very nicely traeted as a Platinum Level member, got a wonderful upgrade to a huge suite with a direct view on the Vienna opera, even with a small stepout possibility....
The restaurants at the hotel just wonderful with extremely good service - and what the heck - an old elevator - well it is an old hotel and the keys honestly who cares....
I would at everytime return back to this hotel.
I was staying there last year in June and had a wonderful experience and was very nicely traeted as a Platinum Level member, got a wonderful upgrade to a huge suite with a direct view on the Vienna opera, even with a small stepout possibility....
The restaurants at the hotel just wonderful with extremely good service - and what the heck - an old elevator - well it is an old hotel and the keys honestly who cares....
I would at everytime return back to this hotel.
#92
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,194
Reality check
General observation, not aimed at anyone on this thread in particular, but a bit of travel philosophy that seems apropos to the discussion.
One thing visitors to a historic hotel in Europe have to realize is that -- if they want a U.S.-style hotel experience -- they should not stay in a historic European hotel. Or a bed-and-breakfast, a small boutique hotel, or probably anything other than an Americanized chain.
Stepping back a bit, having stayed in several of the Starwood properties that are "Luxury Collection" and/or in historic properties in various cities, to me part of the appeal is that these aren't cookie-cutter properties. They do, and will, have quirks. Service should never be one of them (and I agree with concerns about quality of service, whether expressed in this or other threads), but facilities likely will be. But hey, this is a country or city's history you're a part of, and that's what makes it worthwhile, be it Vienna, Madrid or San Francisco.
When I travel to Europe (or anywhere with a strong local history) for personal reasons and sometimes even on business, part of the appeal to me is that I want to feel as though I've been where I'm going, right down to the local flavor of the lodging.
That's getting an authentic travel experience, as long as it's safe and, well, bedbug-free.
Philosophizing mode off.
One thing visitors to a historic hotel in Europe have to realize is that -- if they want a U.S.-style hotel experience -- they should not stay in a historic European hotel. Or a bed-and-breakfast, a small boutique hotel, or probably anything other than an Americanized chain.
Stepping back a bit, having stayed in several of the Starwood properties that are "Luxury Collection" and/or in historic properties in various cities, to me part of the appeal is that these aren't cookie-cutter properties. They do, and will, have quirks. Service should never be one of them (and I agree with concerns about quality of service, whether expressed in this or other threads), but facilities likely will be. But hey, this is a country or city's history you're a part of, and that's what makes it worthwhile, be it Vienna, Madrid or San Francisco.
When I travel to Europe (or anywhere with a strong local history) for personal reasons and sometimes even on business, part of the appeal to me is that I want to feel as though I've been where I'm going, right down to the local flavor of the lodging.
That's getting an authentic travel experience, as long as it's safe and, well, bedbug-free.
Philosophizing mode off.
#93
Join Date: Apr 2005
Location: Central CT
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Posts: 1,490
I'm certainly optimistic about my upcoming Bristol stay!
based on everything in this thread, including Windflyers observations. We will be there in late June, and hope to enjoy a couple of nights at a classic old hotel. And I'm really hoping (well, my wife is, anyway) that the concierge can scare up a couple of tix to the Opera - I'm sure it will be expensive, but they haven't been available online for months so I'm guessing the brokers have purchased them all.
We don't need a suite, but we DO need good service and advice, it will be our first trip to Vienna and neither of us speak much German/Austrian.
We don't need a suite, but we DO need good service and advice, it will be our first trip to Vienna and neither of us speak much German/Austrian.
#94
Join Date: Dec 2004
Location: BLI
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Posts: 3,194
Originally Posted by SportsTech
We don't need a suite, but we DO need good service and advice, it will be our first trip to Vienna and neither of us speak much German/Austrian.
#95
Join Date: Apr 2005
Location: Central CT
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Originally Posted by Seattlenerd
We had excellent luck buying last-minute Opera tickets, starting at 9am the day before for the next night's performances right across the street at the ticket office. A flat 30 Euros each. The Rick Steves Austria book has details -- much less expensive than other options, except the standing room tickets.
#96
Join Date: Sep 2003
Location: SAN
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Posts: 1,097
Originally Posted by SportsTech
based on everything in this thread, including Windflyers observations. We will be there in late June, and hope to enjoy a couple of nights at a classic old hotel. And I'm really hoping (well, my wife is, anyway) that the concierge can scare up a couple of tix to the Opera - I'm sure it will be expensive, but they haven't been available online for months so I'm guessing the brokers have purchased them all.
We don't need a suite, but we DO need good service and advice, it will be our first trip to Vienna and neither of us speak much German/Austrian.
We don't need a suite, but we DO need good service and advice, it will be our first trip to Vienna and neither of us speak much German/Austrian.
#97
Originally Posted by SportsTech
based on everything in this thread, including Windflyers observations. We will be there in late June, and hope to enjoy a couple of nights at a classic old hotel. And I'm really hoping (well, my wife is, anyway) that the concierge can scare up a couple of tix to the Opera - I'm sure it will be expensive, but they haven't been available online for months so I'm guessing the brokers have purchased them all.
We don't need a suite, but we DO need good service and advice, it will be our first trip to Vienna and neither of us speak much German/Austrian.
We don't need a suite, but we DO need good service and advice, it will be our first trip to Vienna and neither of us speak much German/Austrian.
The Imperial / Bristol Concierges are very well connected in Vienna and they should not have any problems in scoring you Opera tickets, provided that you are willing to pay. Best seats for a popular Opera like Carmen are around 200 Euro each, a steal compared to Covent Garden.....
#98
Join Date: Apr 2005
Location: Central CT
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Posts: 1,490
Originally Posted by luxury
I always fax my ticket requests to the hotel Concierge directly and follow up by phone. ...The Concierge said no problems. ...
The Imperial / Bristol Concierges are very well connected in Vienna and they should not have any problems in scoring you Opera tickets, provided that you are willing to pay.
The Imperial / Bristol Concierges are very well connected in Vienna and they should not have any problems in scoring you Opera tickets, provided that you are willing to pay.
Thanks, all! Now, I need to decide where to stay for an evening in Salzburg: Goldener Hirsch or Sheraton Salzburg?
Last edited by SportsTech; Jun 4, 2006 at 1:00 pm
#99
Join Date: Dec 2004
Programs: SPG, Continental, USAir, United, AA, Delta
Posts: 26
Bristol vs. Imperial
I was at both last winter (I purposely switched mid-trip so I could weigh in on this issue). I was Platinum at the time and staying on points and free weekend nights (loved that promotion).
Bristol: Got upgraded to a large room, with a hallway and two bathrooms. Room was very nice, well-decorated, and both the friend I was with and I were enarmored with the heated floors in the bathroom. Completely free bottle of wine waiting in the room on check-in, plus my Imperial torte platinum amenity. Staff was friendly and helpful, not snotty at all about the fact that I'm young (and look younger) and was staying on free weekend nights. Had a drink at the bar (due to buy one, get one free coupon given at check-in) which was pretty empty, so no atmosphere to speak of.
Imperial: No upgrade, room was kind of small but normal for Europe. Also nicely decorated. Imperial torte on check-in, which I think was in addition to my platinum amenity, but can't remember at this point. The shower had minimal water pressure, which I remember being frustrated by. We got room service dessert once, which was OK but nothing spectacular. We preferred the torte. Staff was definitely snotty and stuck-up, especially when we asked about standing room only tickets for the opera.
Overall: The hotels are a block away from each other, in an excellent location a block from the opera house and right by a metro station. There's no big difference between them, so I'd just go with whichever one was cheapest. If prices are exactly the same, I'd go with the Bristol because it's a half a block closer to the metro station. Seriously, they're that close to each other in my mind.
Hope this helps!
Bristol: Got upgraded to a large room, with a hallway and two bathrooms. Room was very nice, well-decorated, and both the friend I was with and I were enarmored with the heated floors in the bathroom. Completely free bottle of wine waiting in the room on check-in, plus my Imperial torte platinum amenity. Staff was friendly and helpful, not snotty at all about the fact that I'm young (and look younger) and was staying on free weekend nights. Had a drink at the bar (due to buy one, get one free coupon given at check-in) which was pretty empty, so no atmosphere to speak of.
Imperial: No upgrade, room was kind of small but normal for Europe. Also nicely decorated. Imperial torte on check-in, which I think was in addition to my platinum amenity, but can't remember at this point. The shower had minimal water pressure, which I remember being frustrated by. We got room service dessert once, which was OK but nothing spectacular. We preferred the torte. Staff was definitely snotty and stuck-up, especially when we asked about standing room only tickets for the opera.
Overall: The hotels are a block away from each other, in an excellent location a block from the opera house and right by a metro station. There's no big difference between them, so I'd just go with whichever one was cheapest. If prices are exactly the same, I'd go with the Bristol because it's a half a block closer to the metro station. Seriously, they're that close to each other in my mind.
Hope this helps!
#100
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
Originally Posted by Steve23
Overall: The hotels are a block away from each other, in an excellent location a block from the opera house and right by a metro station. There's no big difference between them, so I'd just go with whichever one was cheapest. If prices are exactly the same, I'd go with the Bristol because it's a half a block closer to the metro station. Seriously, they're that close to each other in my mind.
#101
Join Date: Jan 2004
Location: Germany
Programs: LH FTL, EK Gold, AMEX Centurion, . HH Diamond, Ambassador Platinum,Sixt Diamond
Posts: 888
Originally Posted by SportsTech
based on everything in this thread, including Windflyers observations. We will be there in late June, and hope to enjoy a couple of nights at a classic old hotel. And I'm really hoping (well, my wife is, anyway) that the concierge can scare up a couple of tix to the Opera - I'm sure it will be expensive, but they haven't been available online for months so I'm guessing the brokers have purchased them all.
We don't need a suite, but we DO need good service and advice, it will be our first trip to Vienna and neither of us speak much German/Austrian.
We don't need a suite, but we DO need good service and advice, it will be our first trip to Vienna and neither of us speak much German/Austrian.
Only thing to remember - the Vienna opera houses don't have aircondition - it may get very, very hot, just be prepared
Cheers
Thomas
#102
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Join Date: Apr 2000
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The best seats for performances that are part of one or more subscription series are long gone (some of them probably to the concierges at the Bristol and Imperial, no doubt).
The Staatsoper website links to culturall.com, the online ticketing agency for the major Vienna stages. You can play "what-if" and see how many tickets are available in each price category (including exact seat locations). Here is the schedule for the remainder of June (I think after June 30 the house is dark, as the orchestra goes up to Salzburg for the Festspeile):
http://www.staatsoper.at/Content.Nod...hau.php?month=
Note that there are links of short video clips of many of the productions.
There some pretty strong casts - whatever you choose should promise an excedllent evening.
The Staatsoper website links to culturall.com, the online ticketing agency for the major Vienna stages. You can play "what-if" and see how many tickets are available in each price category (including exact seat locations). Here is the schedule for the remainder of June (I think after June 30 the house is dark, as the orchestra goes up to Salzburg for the Festspeile):
http://www.staatsoper.at/Content.Nod...hau.php?month=
Note that there are links of short video clips of many of the productions.
There some pretty strong casts - whatever you choose should promise an excedllent evening.
#103
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,194
Originally Posted by Non-NonRev
There some pretty strong casts - whatever you choose should promise an excedllent evening.
We got the last-minute seats and wound up seeing a great performance of Mozart's The Magic Flute from 13 rows back, main floor, center. Sixty Euros, total cost.
Yes, it's a risk -- there's nothing available for a sold-out performance, of course. You should also confirm opening time of the box office and current price for these last-minute seats, perhaps even with your concierge if they're really up on things. But it's great fun and a bargain, too.
Oh, and if you get a chance, do the day-time tours of the opera house. They have English-language tours, they're interesting, though they aren't always held if they interfere with rehearsals.
Last edited by Seattlenerd; Jun 4, 2006 at 7:09 pm Reason: Added SRO details
#104
Join Date: Jan 2004
Location: port broad reach
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Posts: 6,525
Originally Posted by Seattlenerd
General observation, not aimed at anyone on this thread in particular, but a bit of travel philosophy that seems apropos to the discussion...
I agree with your points; and was quite prepared for whatever unique experience The Bristol was going to offer (as a point or reference, I was coming from having stayed at the Goldner Hirsch in Salzburg and some rather quaint Gästhofs in Hallstatt and Melk ). I was somewhat disappointed by my overall experience at the Bristol, and this disappointment simply became greater after reading this thread and finding out that my experiences were different than the majority's.
Perhaps the concierge's matter was what I liked least, as the other things like quirky elevators or having to wait forever to get your key more often than not are minor annoyances that one gets over pretty quickly.
As for the future, I would be glad to give the Bristol another chance. I'll just have to make sure I go there in slow season