Westin Palace Madrid, Spain [Master Thread]
Nov 22, 2012, 11:31 pm
#271
Join Date: Mar 2001
Location: Philly, Madrid
Programs: Alaska MVP Gold
Posts: 2,591
Westin or Intercontinenal?
I'm looking at this weekend for 1 night as a bday gift for my father...
Trying to decide between this hotel @ 4800 pts & $90 or the Intercontinental @ 30k pts. I'm spg plat but only IC Ambassador (I'll do the check-in in person), so I don't know which will give a better overall experience. (reviews here make it sound like plat 'treatment' at this hotel is hit or miss).
I haven't stayed at either of these hotels, so any advice from those who know both would be appreciated.
Trying to decide between this hotel @ 4800 pts & $90 or the Intercontinental @ 30k pts. I'm spg plat but only IC Ambassador (I'll do the check-in in person), so I don't know which will give a better overall experience. (reviews here make it sound like plat 'treatment' at this hotel is hit or miss).
I haven't stayed at either of these hotels, so any advice from those who know both would be appreciated.
Nov 23, 2012, 7:38 am
#272
Join Date: Aug 2002
Location: SoCal
Posts: 676
I'm looking at this weekend for 1 night as a bday gift for my father...
Trying to decide between this hotel @ 4800 pts & $90 or the Intercontinental @ 30k pts. I'm spg plat but only IC Ambassador (I'll do the check-in in person), so I don't know which will give a better overall experience. (reviews here make it sound like plat 'treatment' at this hotel is hit or miss).
I haven't stayed at either of these hotels, so any advice from those who know both would be appreciated.
Trying to decide between this hotel @ 4800 pts & $90 or the Intercontinental @ 30k pts. I'm spg plat but only IC Ambassador (I'll do the check-in in person), so I don't know which will give a better overall experience. (reviews here make it sound like plat 'treatment' at this hotel is hit or miss).
I haven't stayed at either of these hotels, so any advice from those who know both would be appreciated.
Jan 14, 2013, 9:03 am
#273
Join Date: May 2010
Location: NJ
Posts: 1,389
Just a data point as an SPG Gold on a Cash & Points stay.
I received a response from the hotel GM. I emailed regarding upgrade options. He promptly responded with two:
1. free upgrade to premium view
2. upgrade to junior suite at 7,500 points per night
I received a response from the hotel GM. I emailed regarding upgrade options. He promptly responded with two:
1. free upgrade to premium view
2. upgrade to junior suite at 7,500 points per night
Jan 14, 2013, 10:27 am
#274
Join Date: Mar 2010
Location: YYZ
Programs: Marriott Bonvoy Lifetime Titanium, AC Elite, Airmiles Gold, Hertz Gold Plus Rewards
Posts: 785
We stayed here twice over the past 2 years, for a total of 7 nights. Very nice suite upgrades both times, though the second time, we used 5 platinum suite night UPG awards. Excellent hotel, and the buffet breakfast you get access to as a Plat is outstanding. Great location near/overlooking Prado Museum...no complaints from us at all. Both stays were in May, fwiw.
Jan 28, 2013, 1:14 pm
#275
Join Date: Mar 2012
Posts: 350
Anyone stay at this hotel with children? What's the policy on number of children allowed in a room?
Hotel site says:
Family Plan Policy: Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Hotel site says:
Family Plan Policy: Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Jan 29, 2013, 11:09 am
#276
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Hotel site says:
Family Plan Policy: Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Family Plan Policy: Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 29, 2013, 1:44 pm
#277
Join Date: Mar 2012
Posts: 350
Every room at this property accommodates 3 or 4 persons. If you have one child and two adults, pick a room that will accommodate 3. If you have two children and two adults, pick one that will accommodate 4.
Don't add any additional bedding and there will be no extra charges as long as the children are 12 or under.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Don't add any additional bedding and there will be no extra charges as long as the children are 12 or under.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Thank you Williams.
We are using Cash and Points so are limited to just the one choice (I believe it is the Deluxe room). Our party consists of 2 adults and 2 children (both under the age of 6).
Based on the description of the child policy and your comment, we should not have any issues.. however, if we do have any issues, what do you suggest we do?
Jan 29, 2013, 1:55 pm
#278
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I would contact Corporate Customer Service by toll-free at 800-328-6242 or by email at [email protected].
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 29, 2013, 2:45 pm
#279
Join Date: Mar 2012
Posts: 350
I would contact Corporate Customer Service by toll-free at 800-328-6242 or by email at [email protected].
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 30, 2013, 7:12 pm
#280
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
Every room at this property accommodates 3 or 4 persons. If you have one child and two adults, pick a room that will accommodate 3. If you have two children and two adults, pick one that will accommodate 4.
Don't add any additional bedding and there will be no extra charges as long as the children are 12 or under.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Don't add any additional bedding and there will be no extra charges as long as the children are 12 or under.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 31, 2013, 12:47 am
#281
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Sorry Mr. Sanders, I'd disagree with you on that point. My wife and I stayed at your hotel this past summer, king size bed, and I don't know where you'd put two roll aways or for that matter one. This was a regular room, unrenovated facing out to the courtyard. I wasn't Plat at the time, money plus points, so we weren't given a stellar room (nor did we expect one). Great location though.
In the price bracket of the Westin it is one of the better choices in Madrid.
Jan 31, 2013, 8:40 am
#282
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
To be fair- last time I checked William was responsible for the SPG program roles- not for Westin hotels nor the Palace. I have stayed here quite a few times and the variation in guest rooms is huge- as are the size differences. If the hotel is selling a room that accommodates 4 people- it will probably not be a smaller one.
In the price bracket of the Westin it is one of the better choices in Madrid.
In the price bracket of the Westin it is one of the better choices in Madrid.
Jan 31, 2013, 8:49 am
#284
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Post away I think. The location is very good located directly next to the most important musuems/galleries, the metro, the park, and walking distance to many good restaurants.
Jan 31, 2013, 8:54 am
#285
Join Date: Jun 2010
Location: SAN
Programs: UA 1P, SPG Platinum
Posts: 9
Stayed here on my honeymoon in September. Fantastic location, although it was a bit of a hike with two bags to a metro stop in the late summer heat. 6 or 7 blocks depending which stop you go to. Accessibility to the Ave station was key too as we went down to Sevilla for a week.
I'm platinum and booked this at the last minute after an less-than-exhilarating stay at a boutique hotel the first two days we were in Madrid. I had blown most of my points at the W in Barcelona for 6 nights, but had enough in the bank to book the Palace by this point. Got a room and a complimentary upgrade to a massive junior suite. As others mentioned, buffet is ridiculously good.
I'm platinum and booked this at the last minute after an less-than-exhilarating stay at a boutique hotel the first two days we were in Madrid. I had blown most of my points at the W in Barcelona for 6 nights, but had enough in the bank to book the Palace by this point. Got a room and a complimentary upgrade to a massive junior suite. As others mentioned, buffet is ridiculously good.