Sheraton Lake Buena Vista Resort, Orlando [Master Thread]
Jan 24, 2016, 4:04 am
#196
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
Jan 24, 2016, 8:40 pm
#198
Join Date: Jun 2005
Location: MCO-The Mouse House
Programs: AA EXPlt, SPG Plt, Nat EE
Posts: 1,542
The property has a relatively new GM and their outlook on elites has completely changed. In Dec, I had to fight just to get the actual room I booked. They claimed they were sold out but at least 4 room types were available for sale.
On my last two stays, late check out was denied. The full list of excuses you've seen on FT over the years was used and every staff member contradicted the one previous. I was even told there's no manager on duty and 2 different front line staff claimed to be managers when they weren't. Amazingly, after a call to my Ambassador, the GM showed her face. Then I had to play the negotiation game hour by hour to get a late check out. At one point the GM even claimed their property was exempt from ever granting late check outs.
The property is ok. The location is good (especially if you know the back roads onto Disney property) but stays will be disappointing until there's new management.
On my last two stays, late check out was denied. The full list of excuses you've seen on FT over the years was used and every staff member contradicted the one previous. I was even told there's no manager on duty and 2 different front line staff claimed to be managers when they weren't. Amazingly, after a call to my Ambassador, the GM showed her face. Then I had to play the negotiation game hour by hour to get a late check out. At one point the GM even claimed their property was exempt from ever granting late check outs.
The property is ok. The location is good (especially if you know the back roads onto Disney property) but stays will be disappointing until there's new management.
Jan 24, 2016, 11:39 pm
#199
Join Date: Feb 2004
Location: Dallas, TX
Programs: Bonvoy Titanium, Hyatt Globalist, Hertz Gold
Posts: 1,387
The property has a relatively new GM and their outlook on elites has completely changed. In Dec, I had to fight just to get the actual room I booked. They claimed they were sold out but at least 4 room types were available for sale.
On my last two stays, late check out was denied. The full list of excuses you've seen on FT over the years was used and every staff member contradicted the one previous. I was even told there's no manager on duty and 2 different front line staff claimed to be managers when they weren't. Amazingly, after a call to my Ambassador, the GM showed her face. Then I had to play the negotiation game hour by hour to get a late check out. At one point the GM even claimed their property was exempt from ever granting late check outs.
The property is ok. The location is good (especially if you know the back roads onto Disney property) but stays will be disappointing until there's new management.
On my last two stays, late check out was denied. The full list of excuses you've seen on FT over the years was used and every staff member contradicted the one previous. I was even told there's no manager on duty and 2 different front line staff claimed to be managers when they weren't. Amazingly, after a call to my Ambassador, the GM showed her face. Then I had to play the negotiation game hour by hour to get a late check out. At one point the GM even claimed their property was exempt from ever granting late check outs.
The property is ok. The location is good (especially if you know the back roads onto Disney property) but stays will be disappointing until there's new management.
Jan 24, 2016, 11:52 pm
#200
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
The property has a relatively new GM and their outlook on elites has completely changed. In Dec, I had to fight just to get the actual room I booked. They claimed they were sold out but at least 4 room types were available for sale.
On my last two stays, late check out was denied. The full list of excuses you've seen on FT over the years was used and every staff member contradicted the one previous. I was even told there's no manager on duty and 2 different front line staff claimed to be managers when they weren't. Amazingly, after a call to my Ambassador, the GM showed her face. Then I had to play the negotiation game hour by hour to get a late check out. At one point the GM even claimed their property was exempt from ever granting late check outs.
The property is ok. The location is good (especially if you know the back roads onto Disney property) but stays will be disappointing until there's new management.
On my last two stays, late check out was denied. The full list of excuses you've seen on FT over the years was used and every staff member contradicted the one previous. I was even told there's no manager on duty and 2 different front line staff claimed to be managers when they weren't. Amazingly, after a call to my Ambassador, the GM showed her face. Then I had to play the negotiation game hour by hour to get a late check out. At one point the GM even claimed their property was exempt from ever granting late check outs.
The property is ok. The location is good (especially if you know the back roads onto Disney property) but stays will be disappointing until there's new management.
This time the property/GM was correct.
Jan 25, 2016, 4:38 pm
#201
Join Date: Mar 2007
Posts: 3,990
Jan 28, 2016, 11:04 am
#202
Join Date: Feb 2004
Location: Dallas, TX
Programs: Bonvoy Titanium, Hyatt Globalist, Hertz Gold
Posts: 1,387
Stayin here now, we use to do stay cation here when we use to live in Orlando.
A few notes.
-checked in late but every room category was for sale and the price had dropped twice in the same day. Anyway...
-resort fee and parking waived
-vouchers said continental, but they told us to help ourselves to the whole buffet!
-despite all rooms categories available, was given a room over looking a dumpster! ...!
I was so tired I did not care but was perturbed, have always been upgraded to pool view even as gold years ago!
A few notes.
-checked in late but every room category was for sale and the price had dropped twice in the same day. Anyway...
-resort fee and parking waived
-vouchers said continental, but they told us to help ourselves to the whole buffet!
-despite all rooms categories available, was given a room over looking a dumpster! ...!
I was so tired I did not care but was perturbed, have always been upgraded to pool view even as gold years ago!
May 31, 2016, 4:08 am
#203
Join Date: Nov 2015
Posts: 304
Stayin here now, we use to do stay cation here when we use to live in Orlando.
A few notes.
-checked in late but every room category was for sale and the price had dropped twice in the same day. Anyway...
-resort fee and parking waived
-vouchers said continental, but they told us to help ourselves to the whole buffet!
-despite all rooms categories available, was given a room over looking a dumpster! ...!
I was so tired I did not care but was perturbed, have always been upgraded to pool view even as gold years ago!
A few notes.
-checked in late but every room category was for sale and the price had dropped twice in the same day. Anyway...
-resort fee and parking waived
-vouchers said continental, but they told us to help ourselves to the whole buffet!
-despite all rooms categories available, was given a room over looking a dumpster! ...!
I was so tired I did not care but was perturbed, have always been upgraded to pool view even as gold years ago!
I do want to say that every member of the staff were hard working and extremely nice. Every interaction I had with any employee was a good one.
Jan 9, 2017, 4:34 pm
#205
Join Date: Mar 2007
Posts: 3,990
Jan 25, 2017, 8:00 pm
#206
Join Date: Apr 2002
Location: KLM GD, DL PM, AA LT Plt, Hyatt Diamond, SPG LT Plat, Marriott LT Plat, Hilton Diamond, Fairmont Platinum, Interconti Amb/PC Spire, etc.
Posts: 593
Would also love some recent reports. Will be staying in March with 2 young children for spring break.
Feb 28, 2017, 3:29 pm
#207
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,012
I see the hotel's website is advertising a change to 3,000 SPG pts from 7,000 after March 7th. I suppose that means I must wait until March 7th to make the reservation (beginning 3/12) because it still shows 7,000 required as of today.
Feb 28, 2017, 3:37 pm
#208
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Feb 28, 2017, 3:59 pm
#209
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,012
You are correct.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
One or two more questions - at the 3,000 pt rate, can I upgrade from an available King room to a family suite for extra $ or pts?
And do you know if they charge for self-parking in addition to the resort fee?
Feb 28, 2017, 4:53 pm
#210
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
At this moment in time, Specialty = Pool-view rooms and Specialty Select = Family Rooms (some with bunkbeds).
We'll have to see after March 7th whether they will continue offering upgraded award rooms, but it is pretty rare for them to not do so if they already are.
And do you know if they charge for self-parking in addition to the resort fee?
The resort charge includes scheduled transportation to all the Walt Disney World® theme parks, 24 hour access to the Sheraton Fitness Center, in-room Wi-Fi, 10% discount of spa services and products at the Top of the Palm Spa, scheduled transportation to Lake Buena Vista Factory Store shopping, and two bottles of water replenished daily.
I hope this helps.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]