Jun 24, 2019, 1:26 pm
Sheraton Heathrow, LHR London Heathrow Airport, UK [Master Thread]
Nov 26, 2015, 6:20 pm
#436
Join Date: Jul 2004
Location: London, United Kingdom
Programs: OW/AA, DL, UA; Marriott Titanium
Posts: 4,936
Stayed there earlier this week. In the lounge, there's now a flat screen TV on the wall above where the evening food is/would be, and thankfully, it wasn't blasting loudly the one show.
Looking around the whole downstairs lobby, restaurant, reception area, it's a massive improvement to what was there years ago. Hopefully room renovations will be as well.
Looking around the whole downstairs lobby, restaurant, reception area, it's a massive improvement to what was there years ago. Hopefully room renovations will be as well.
Dec 29, 2015, 5:11 pm
#437
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
Does anyone have any experience ordering an Uber from the Sheraton Heathrow to T5 at 8:30AM on a Tuesday (albeit Dec 30th) vs 2 ppl in the hotel hopper at 8:41am?
Which would you take?
Which would you take?
Dec 29, 2015, 5:18 pm
#438
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
Checked in at 11pm on GBP59 Hot Escapes rate.
As Plat w guest was recognized at check-in and given a king sized room on the Club Floor. No UG discussion...didn't ask, didn't get (although Club King is technically an UG). Nothing special abt the room...feels used/abused.
1) Biggest complaint about this hotel is that the outdated HVAC system is seasonal: heat in the winter and AC in the summer. So don't as for AC in the winter, no matter what the temp. I prefer to sleep in a cold room, so this is a show stopper for me.
2) Ordered 2 extra feather pillows and received firm polyfill pillows.
3) Mattress feels old/worn.
As Plat w guest was recognized at check-in and given a king sized room on the Club Floor. No UG discussion...didn't ask, didn't get (although Club King is technically an UG). Nothing special abt the room...feels used/abused.
1) Biggest complaint about this hotel is that the outdated HVAC system is seasonal: heat in the winter and AC in the summer. So don't as for AC in the winter, no matter what the temp. I prefer to sleep in a cold room, so this is a show stopper for me.
2) Ordered 2 extra feather pillows and received firm polyfill pillows.
3) Mattress feels old/worn.
Dec 29, 2015, 5:53 pm
#439
Join Date: Jun 1999
Location: Rio de Janeiro, BRAZIL
Programs: AA 4MM EXP; Starwood Lifetime Plt
Posts: 2,498
When I was there the hotel was able to call mini-cabs, at competitive rates. It was certainly better than the Hoppa for two people. I don't know about Uber.
Dec 30, 2015, 10:42 am
#440
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 659
I stayed at Sheraton Heathrow for 1 night last month.
Checked in at 10pm, checked out at 6am.
No offer of a welcome gift or upgrade at check in. They assumed I'd take the 250 Starpoints. I know.. I probably should have raised this but given I was there for a few hours I wasn't too fussed.
Corridor and room were dark and dingy. Front office staff friendly.
I was going to take an Uber (I checked out at 6am) as there were plenty available. However, then the hoppa bus appeared so I got on.
I had a few bags so it was a little struggle since I was travelling solo, but it's only a few mins journey so didn't bother me too much.
If you have a few bags then I'd advise taxi or Uber. If not, bus is fine.
Checked in at 10pm, checked out at 6am.
No offer of a welcome gift or upgrade at check in. They assumed I'd take the 250 Starpoints. I know.. I probably should have raised this but given I was there for a few hours I wasn't too fussed.
Corridor and room were dark and dingy. Front office staff friendly.
I had a few bags so it was a little struggle since I was travelling solo, but it's only a few mins journey so didn't bother me too much.
If you have a few bags then I'd advise taxi or Uber. If not, bus is fine.
Dec 30, 2015, 3:06 pm
#441
Join Date: Jul 2005
Location: Los Angeles, CA
Programs: AA Gold, DL Silver, Starwood Gold, Marriott Silver, HH Gold, Hyatt Platinum
Posts: 135
If you don't have too many bags and don't mind a short walk, you can take one of the free "local" buses from down the road (near where there is the big Chinese restaurant). I've taken it as early as 6 am (in the dark) and it wasn't crowded and possibly faster since no stops at other hotels.
Jan 1, 2016, 4:16 pm
#443
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,584
great rates on spghotescapes
I see this property is on offer for rates from $71 USD at:
http://www.spghotescapes.com/en/prop...arch_results=3
http://www.spghotescapes.com/en/prop...arch_results=3
Jan 1, 2016, 7:14 pm
#444
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,768
Checked in at 11pm on GBP59 Hot Escapes rate.
As Plat w guest was recognized at check-in and given a king sized room on the Club Floor. No UG discussion...didn't ask, didn't get (although Club King is technically an UG). Nothing special abt the room...feels used/abused.
1) Biggest complaint about this hotel is that the outdated HVAC system is seasonal: heat in the winter and AC in the summer. So don't as for AC in the winter, no matter what the temp. I prefer to sleep in a cold room, so this is a show stopper for me.
2) Ordered 2 extra feather pillows and received firm polyfill pillows.
3) Mattress feels old/worn.
As Plat w guest was recognized at check-in and given a king sized room on the Club Floor. No UG discussion...didn't ask, didn't get (although Club King is technically an UG). Nothing special abt the room...feels used/abused.
1) Biggest complaint about this hotel is that the outdated HVAC system is seasonal: heat in the winter and AC in the summer. So don't as for AC in the winter, no matter what the temp. I prefer to sleep in a cold room, so this is a show stopper for me.
2) Ordered 2 extra feather pillows and received firm polyfill pillows.
3) Mattress feels old/worn.
A club room is an upgrade and the highest formal upgrade category available. The 3 suites are not available for sale online and are not select standard suites.
There is no AC at this property, it isn't seasonal it is non existent you effectively have a fan which can be heated.
Agree the beds are not great here, I always have a poor night sleep.
Good luck with uber local to Heathrow. Most drivers are completely unwilling to take you short distances and will mess you about endlessly before cancelling. Use a decent local cab firm like Parkers.
Feb 24, 2016, 5:01 am
#445
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
Am I going mad?
I was offered a £30 club room upgrade for my Hot Escapes booking. I wasn't going to bother until I read the last line of the offer which included extra SPG points.
However, these points have not been forthcoming. When I've questioned them, I am told that they are not part of the offer (other than extra points on the £30 spend).
Since the only part of the upgrade we used was 1 breakfast, I feel hard done by. The room was the same shape and size as the ones I've stayed in before at the property.
However, these points have not been forthcoming. When I've questioned them, I am told that they are not part of the offer (other than extra points on the £30 spend).
Since the only part of the upgrade we used was 1 breakfast, I feel hard done by. The room was the same shape and size as the ones I've stayed in before at the property.
Feb 24, 2016, 8:15 am
#446
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I was offered a £30 club room upgrade for my Hot Escapes booking. I wasn't going to bother until I read the last line of the offer which included extra SPG points.
However, these points have not been forthcoming. When I've questioned them, I am told that they are not part of the offer (other than extra points on the £30 spend).
Since the only part of the upgrade we used was 1 breakfast, I feel hard done by. The room was the same shape and size as the ones I've stayed in before at the property.
However, these points have not been forthcoming. When I've questioned them, I am told that they are not part of the offer (other than extra points on the £30 spend).
Since the only part of the upgrade we used was 1 breakfast, I feel hard done by. The room was the same shape and size as the ones I've stayed in before at the property.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 24, 2016, 12:01 pm
#447
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,823
If you like, you can send us the offer you received along with your SPG account number to the email address below and we'll be glad to take a look at it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
We're pleased to confirm your upcoming stay at the Sheraton Heathrow Hotel and look forward to your arrival.
In order to make your stay that little bit more special, we would like to offer you the opportunity to upgrade to a Club Room for just £42. With Sheraton Club, you will enjoy complimentary Internet, Breakfast and exclusive Club Lounge access. What's more, as an SPG® member, we would like to offer you 500 bonus Starpoints® if you upgrade.
To benefit from this, please click on the link on the right and simply fill in your details.
Feb 24, 2016, 12:14 pm
#448
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I've received the same offer many times also. Never gone for it though, but wording is as follows:
We're pleased to confirm your upcoming stay at the Sheraton Heathrow Hotel and look forward to your arrival.
In order to make your stay that little bit more special, we would like to offer you the opportunity to upgrade to a Club Room for just £42. With Sheraton Club, you will enjoy complimentary Internet, Breakfast and exclusive Club Lounge access. What's more, as an SPG® member, we would like to offer you 500 bonus Starpoints® if you upgrade.
To benefit from this, please click on the link on the right and simply fill in your details.
We're pleased to confirm your upcoming stay at the Sheraton Heathrow Hotel and look forward to your arrival.
In order to make your stay that little bit more special, we would like to offer you the opportunity to upgrade to a Club Room for just £42. With Sheraton Club, you will enjoy complimentary Internet, Breakfast and exclusive Club Lounge access. What's more, as an SPG® member, we would like to offer you 500 bonus Starpoints® if you upgrade.
To benefit from this, please click on the link on the right and simply fill in your details.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 24, 2016, 1:14 pm
#449
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
Thanks. Now I just need for someone who has gone for it and is missing the 500 Starpoints to contact me with their account information so I can follow up on it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Hat tip to GVA.
Mar 24, 2016, 8:03 am
#450
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,015
Much of the front of the hotel is now under scaffolding, so it looks like the renovations are continuing apace.
Incidentally, the lounge hot food selection earlier this week included deep fried haggis balls, a rare, difficult to farm epicurean delicacy seldom found in hotels of this class. ^
They are rather an acquired taste though ....
Incidentally, the lounge hot food selection earlier this week included deep fried haggis balls, a rare, difficult to farm epicurean delicacy seldom found in hotels of this class. ^
They are rather an acquired taste though ....