Sheraton Heathrow, LHR London Heathrow Airport, UK [Master Thread]
#391
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
I stayed here last weekend and I was positively surprised. I had mixed feelings about the property after reading many negative reviews here and on Tripadvisor. I had late flight into terminal 2 and an early flight from terminal 4. I got a BRG approved for 43.46 GBP so I went for it.
1) no need for the Hoppa bus from/to terminal 1,2,3 and 5. You can do it also for free from/to terminal 4 but then you need more time than the Hoppa bus. I took route 76 from the Heathrow central bus station. The bus is free as the hotel is within the free zone. It is only 5 stops, once you see the McDonalds, request the stop
2) friendly check-in and very helpful. Got upgraded to a club room, 3rd floor. Got offered free breakfast in addition to 500 welcome bonus points. I did not have the breakfast as I left early in the morning right when they start serving at 6 am.
3) decent size room, bathroom a bit small but for a night it is adequate. Standard Sheraton amenities are in the bathroom. I had a fruit basket (no, not just one apple on a plate) and a small bottle of red wine waiting for me. In addition a nice hand written note from the GM.
4) check out was prompt and in addition to printing the invoice they also sent it via email. Nice service. I also felt, when they asked me if I enjoyed my stay they genuinly were interested.
All in all very good experience, unbeatable price and location.
1) no need for the Hoppa bus from/to terminal 1,2,3 and 5. You can do it also for free from/to terminal 4 but then you need more time than the Hoppa bus. I took route 76 from the Heathrow central bus station. The bus is free as the hotel is within the free zone. It is only 5 stops, once you see the McDonalds, request the stop
2) friendly check-in and very helpful. Got upgraded to a club room, 3rd floor. Got offered free breakfast in addition to 500 welcome bonus points. I did not have the breakfast as I left early in the morning right when they start serving at 6 am.
3) decent size room, bathroom a bit small but for a night it is adequate. Standard Sheraton amenities are in the bathroom. I had a fruit basket (no, not just one apple on a plate) and a small bottle of red wine waiting for me. In addition a nice hand written note from the GM.
4) check out was prompt and in addition to printing the invoice they also sent it via email. Nice service. I also felt, when they asked me if I enjoyed my stay they genuinly were interested.
All in all very good experience, unbeatable price and location.
#392
Join Date: Apr 2010
Location: MAN
Programs: BAEC Silver, Marriott Lifetime Platinum
Posts: 31
Sheraton Heathrow: How many points for a free night?
This hotel used to be 7000pts for a free night. At the last 'repointing' it became 3000 for a weekend and 4000 for a weeknight. I've noticed that for the last few weeks it is always showing as 7000 points !! for a free night (the same as the much better Skyline).
What has happened?
What has happened?
#396
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
#397
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 7,997
I do stay at the hotel when it is cheap and the Skyline is expensive. It is always an underwhelming experience these days, and becoming harder to even match expectations for a basic room. On my last couple of stays I have experienced no hot water (fault in the room, not hotel wide and no alternative room available) and then having to do a 3 room shuffle when room 1 had no curtains and room 2 hasn't actually been cleaned since the previous guests.
Standards sadly have slipped a lot and even the basics don't get done consistently. Down to poor management mainly though.
Standards sadly have slipped a lot and even the basics don't get done consistently. Down to poor management mainly though.
#398
Join Date: Jul 2003
Location: Australia
Programs: QF LTS, Marriott LTP, ALL GOLD
Posts: 2,440
I thought it was supposed to be going down to a Category 2 - I didn't realise it could change again??
Standards have indeed dropped.
- The cleaning in the rooms is not great - many times Ive had hairs in the bath tub or missing toiletries.
- The quality of the towels is very poor - they seem like they have been bleached and washed to within an inch of their life
- Don't bother with room service, the menu hasn't changed in years and the quality is truly awful.. better to walk across the road the the premier inn for dinner.
- Rooms are very hot and stuffy with no air con in the summer months
- Useless non steam irons attached to the ironing boards n the rooms... and when you request a steam iron it is hit or miss... most times they say they don't have them and its not unless you press them to say you have had them in the past that they deliver one.
In contrast the skyline is a decent enough airport hotel - just that it is sometimes at a 100GBP premium over the sheraton heathrow.
I filled out one of those after stay surveys once and rated my meal as pretty dire.. I got an email to sat on my next stay they would make it up to me... well on my next stay I had some dried prunes and a few cashew nuts waiting with a business card in my room.. (that really makes up for 30GBP room serivce disaster on a prev trip!?!?)
- The cleaning in the rooms is not great - many times Ive had hairs in the bath tub or missing toiletries.
- The quality of the towels is very poor - they seem like they have been bleached and washed to within an inch of their life
- Don't bother with room service, the menu hasn't changed in years and the quality is truly awful.. better to walk across the road the the premier inn for dinner.
- Rooms are very hot and stuffy with no air con in the summer months
- Useless non steam irons attached to the ironing boards n the rooms... and when you request a steam iron it is hit or miss... most times they say they don't have them and its not unless you press them to say you have had them in the past that they deliver one.
In contrast the skyline is a decent enough airport hotel - just that it is sometimes at a 100GBP premium over the sheraton heathrow.
I filled out one of those after stay surveys once and rated my meal as pretty dire.. I got an email to sat on my next stay they would make it up to me... well on my next stay I had some dried prunes and a few cashew nuts waiting with a business card in my room.. (that really makes up for 30GBP room serivce disaster on a prev trip!?!?)
#399
Join Date: Jun 2001
Location: Copenhagen, Denmark
Programs: SAS EBD, BA Gold, Bonvoy Titanium, Hertz PC, National Exec Elite
Posts: 553
I thought it was supposed to be going down to a Category 2 - I didn't realise it could change again??
Standards have indeed dropped.
- The cleaning in the rooms is not great - many times Ive had hairs in the bath tub or missing toiletries.
- The quality of the towels is very poor - they seem like they have been bleached and washed to within an inch of their life
- Don't bother with room service, the menu hasn't changed in years and the quality is truly awful.. better to walk across the road the the premier inn for dinner.
- Rooms are very hot and stuffy with no air con in the summer months
- Useless non steam irons attached to the ironing boards n the rooms... and when you request a steam iron it is hit or miss... most times they say they don't have them and its not unless you press them to say you have had them in the past that they deliver one.
In contrast the skyline is a decent enough airport hotel - just that it is sometimes at a 100GBP premium over the sheraton heathrow.
I filled out one of those after stay surveys once and rated my meal as pretty dire.. I got an email to sat on my next stay they would make it up to me... well on my next stay I had some dried prunes and a few cashew nuts waiting with a business card in my room.. (that really makes up for 30GBP room serivce disaster on a prev trip!?!?)
Standards have indeed dropped.
- The cleaning in the rooms is not great - many times Ive had hairs in the bath tub or missing toiletries.
- The quality of the towels is very poor - they seem like they have been bleached and washed to within an inch of their life
- Don't bother with room service, the menu hasn't changed in years and the quality is truly awful.. better to walk across the road the the premier inn for dinner.
- Rooms are very hot and stuffy with no air con in the summer months
- Useless non steam irons attached to the ironing boards n the rooms... and when you request a steam iron it is hit or miss... most times they say they don't have them and its not unless you press them to say you have had them in the past that they deliver one.
In contrast the skyline is a decent enough airport hotel - just that it is sometimes at a 100GBP premium over the sheraton heathrow.
I filled out one of those after stay surveys once and rated my meal as pretty dire.. I got an email to sat on my next stay they would make it up to me... well on my next stay I had some dried prunes and a few cashew nuts waiting with a business card in my room.. (that really makes up for 30GBP room serivce disaster on a prev trip!?!?)
#400
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,927
This hotel used to be 7000pts for a free night. At the last 'repointing' it became 3000 for a weekend and 4000 for a weeknight. I've noticed that for the last few weeks it is always showing as 7000 points !! for a free night (the same as the much better Skyline).
What has happened?
What has happened?
FWIW, the situation where it was listed as dropping to Cat 2 in the annual category changes then, without notification, springing straight back to Cat 3 is noted in the Annual Category Changes thread.
#401
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,390
Having vowed not to stay here again, I couldn't resist a rate of GBP44 when I needed a weekend night at Heathrow.
Perhaps it was because I went in with low expectations, it really wasn't too bad. Check-in was unfriendly but quick. I was given a "You've been upgraded" folder but in reality, I was not upgraded and given a room on the second floor with a view of a wall. Room was clean but needs refurbishment (we obviously all know that) - there was an old CRT TV and the wardrobe door didn't slide properly. Even when they are eventually refurbished, they are going to be quite small (in comparison to the Skyline, M4J4 Holiday Inn or Crowne Plaza).
I missed evening drinks in the lounge, and weekend breakfast is served in the restaurant. Reception had not put my name on the list, but it was resolved quickly by a really helpful & pleasant restaurant member of staff (she even offered to try and change my room for me when she discovered I was on the second floor). Breakfast was really good.
I might just try it again if I'm short of nights and the rate is good.
Perhaps it was because I went in with low expectations, it really wasn't too bad. Check-in was unfriendly but quick. I was given a "You've been upgraded" folder but in reality, I was not upgraded and given a room on the second floor with a view of a wall. Room was clean but needs refurbishment (we obviously all know that) - there was an old CRT TV and the wardrobe door didn't slide properly. Even when they are eventually refurbished, they are going to be quite small (in comparison to the Skyline, M4J4 Holiday Inn or Crowne Plaza).
I missed evening drinks in the lounge, and weekend breakfast is served in the restaurant. Reception had not put my name on the list, but it was resolved quickly by a really helpful & pleasant restaurant member of staff (she even offered to try and change my room for me when she discovered I was on the second floor). Breakfast was really good.
I might just try it again if I'm short of nights and the rate is good.
#402
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,758
One thing to note as the weather is warming up, there is no working AC in the rooms in this property. That is a good reason in itself to pick the skyline.
#403
Join Date: Sep 2006
Location: LHR and ZRH
Programs: BA GGL, SQ PPS, HH Diamond, SPG LTP/100, Marriott Platinum, Mucci des Lois Constitutionelles
Posts: 1,007
I heard a rumour from a Starwood insider that this hotel may be leaving Starwood. I hope it does, and takes its GM with it. IMO, both are only fit for the knacker's yard.
#404
#405
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,821
It is not the Four Seasons but has a low price tag (which has no risen over the years).
I think if the property is being modernised, then maybe Westin or Le Meridien brand would be quite suitable and give it an edge over the Sheraton skyline.