Pine Cliffs Hotel, Albufeira, Algarve, Portugal [Master Thread]
#16
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
[QUOTE=ajamieson;10756092]Romantic stroll? Nah, as long as there's SPAR up the road selling Stella I'm happy
[QUOTE]
There's an Alisuper right oppisite the main gate, for all you beverage needs, at supermarket prices. ^
[QUOTE]
There's an Alisuper right oppisite the main gate, for all you beverage needs, at supermarket prices. ^
#17
Join Date: Feb 2006
Posts: 50
Holidays with a 1 year old baby
We are considering a 10 day stay at the Sheraton Algavre this June with a one-year old baby.
Any views of the suitability of that hotel for hols with small children?
Also, anyone has any idea of food & beverage prices (i.e. breakfast, avarage cost of a la carte evening meal / head) and cheaper alternatives in the vicinity?
many thanks
Alias AKA
Any views of the suitability of that hotel for hols with small children?
Also, anyone has any idea of food & beverage prices (i.e. breakfast, avarage cost of a la carte evening meal / head) and cheaper alternatives in the vicinity?
many thanks
Alias AKA
#18
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
There's plenty of space to spread out in the gardens, one area of which has a nice canopy of pine trees to provide some shade. There's a great golden sandy beach, which you reach via an elevator and stepped boardwalk.
Breakfast (huge and very good) is normally included in the room rate for the hotel (though not the townhouses or apartments that are also on the site). Dinner is at 'international hotel' prices : from memory the nightly buffet dinner in the main reaturant was about Eur45 per head last year. A la carte is more.
There are, however, a cluster of local restaurants and tavernas around the gate (10 mins evening stroll from the hotel) which are good, and much cheaper.
#20
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
I have stayed here several times on points, and breakfast is always included. ^
#22
Join Date: Mar 2008
Location: Toronto, Canada
Programs: SPG, HH, Aeroplan
Posts: 37
#24
Join Date: Mar 2008
Location: Toronto, Canada
Programs: SPG, HH, Aeroplan
Posts: 37
I have not stayed at this hotel yet but I found their email for you [email protected] Please note that they have Pine Cliffs Residences as well as the hotel at the same location with the same address, telephone and email. You can compare these two by clicking here:
Sheraton Albufeira
Sheraton Albufeira
#25
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
#26
Join Date: Jan 2009
Location: SJC
Programs: former {UA 1k // SPG Gold, HHonors Silver}, now starting up again
Posts: 298
infestation problem and poor hotel response
I´m writing this from the business center of the property. My wife and I arrived for a 2 night C+P stay last night. At checkin we were offered an upsell for 20 euros, but we declined.
This morning we woke up to find our bathtub with over a hundred termite-looking bugs. My wife called the front desk. They sent over someone from housekeeping who nonchalantly sprayed a strong disinfectant, removed the dead insects, and left.
We went out for a cup of coffee, came back to the room, and by now the whole room smelled of the spray, so we decided to move. We called the SPG desk here since we are Gold members, who said they would send someone to our room to facilitate the move.
We were then moved to a second room, which the moment we walked in, smelled of smoke. The bellman (friendly guy) then called the front desk and spent a long time talking, and then told us we had the option to take a neighboring room, but that was two twins instead of one queen. The resort is empty mind you, but he said that we had to find a room in our room class. We declined, saying we wanted a queen room.
Back on the phone with the front desk, and he got us a room two doors down from the original, same class. This (room number 4) was ALSO crawling with bugs. We called the bellman back in, and after seeing the bugs, he loaded us up, was on the phone with the front desk, and after a short while had us moved to room number 5, a nicer room on a higher floor that is, most importantly, bug and smoke free.
I understand bugs happen from time to time, and they said this was likely the result of a very wet winter here. Fine. But throughout the whole response, it seems like they were more concerned with keeping us in the same category room even though we had just been in a room on their property that was infested with bugs. This even though the hotel is wide open.
We never asked for an upgrade, because we frankly don´t need it, but it seems that because we were a C and P reservation, they were much more concerned about keeping us in our same class of room rather than resolving the situation, even though the "situation" was MASS INFESTATION.
I've never been to another hotel where they would respond to a report of mass infestation in the room with "The other available room in your class has two twins, but if you wait a few minutes, we can have housekeeping push them together to make a really big bed."
Even more disturbing is that we have not once heard anything from the manager, leading us to believe that the infestation is a common and widespread problem at this property, something so ordinary that it doesn´t even merit a call from the manager, nevermind any compensation.
The bellman finally got us in a bug free room on the 5th try, but an off-putting experience to say the least.
UPDATE: No one from the hotel contacted us during our stay. I asked to speak to the manager upon leaving because it just seemed that management was not aware of the extent of the bug problem. She was a friendly lady, and after hearing my comments, said that she was indeed not aware of the extent of the problem, as neither housekeeping nor the duty manager relayed the extent of the problem. She was apologetic and said she would look into it and have it fixed.
It's a beautiful property, had we not had the above issues it would have been a great place to stay.
This morning we woke up to find our bathtub with over a hundred termite-looking bugs. My wife called the front desk. They sent over someone from housekeeping who nonchalantly sprayed a strong disinfectant, removed the dead insects, and left.
We went out for a cup of coffee, came back to the room, and by now the whole room smelled of the spray, so we decided to move. We called the SPG desk here since we are Gold members, who said they would send someone to our room to facilitate the move.
We were then moved to a second room, which the moment we walked in, smelled of smoke. The bellman (friendly guy) then called the front desk and spent a long time talking, and then told us we had the option to take a neighboring room, but that was two twins instead of one queen. The resort is empty mind you, but he said that we had to find a room in our room class. We declined, saying we wanted a queen room.
Back on the phone with the front desk, and he got us a room two doors down from the original, same class. This (room number 4) was ALSO crawling with bugs. We called the bellman back in, and after seeing the bugs, he loaded us up, was on the phone with the front desk, and after a short while had us moved to room number 5, a nicer room on a higher floor that is, most importantly, bug and smoke free.
I understand bugs happen from time to time, and they said this was likely the result of a very wet winter here. Fine. But throughout the whole response, it seems like they were more concerned with keeping us in the same category room even though we had just been in a room on their property that was infested with bugs. This even though the hotel is wide open.
We never asked for an upgrade, because we frankly don´t need it, but it seems that because we were a C and P reservation, they were much more concerned about keeping us in our same class of room rather than resolving the situation, even though the "situation" was MASS INFESTATION.
I've never been to another hotel where they would respond to a report of mass infestation in the room with "The other available room in your class has two twins, but if you wait a few minutes, we can have housekeeping push them together to make a really big bed."
Even more disturbing is that we have not once heard anything from the manager, leading us to believe that the infestation is a common and widespread problem at this property, something so ordinary that it doesn´t even merit a call from the manager, nevermind any compensation.
The bellman finally got us in a bug free room on the 5th try, but an off-putting experience to say the least.
UPDATE: No one from the hotel contacted us during our stay. I asked to speak to the manager upon leaving because it just seemed that management was not aware of the extent of the bug problem. She was a friendly lady, and after hearing my comments, said that she was indeed not aware of the extent of the problem, as neither housekeeping nor the duty manager relayed the extent of the problem. She was apologetic and said she would look into it and have it fixed.
It's a beautiful property, had we not had the above issues it would have been a great place to stay.
Last edited by bmir; May 1, 2010 at 8:38 am
#27
Join Date: Feb 2003
Location: I'm the BOS
Programs: UA G-1MM/*G, B6 Mosaicm, DL G, HH S, Bonvoy(...?) Plat, Avis PS, Hertz 5*, Nat ExVIP
Posts: 1,105
Taxi Rates from Faro to Sheraton Albufeira
This wasn't covered in the thread, so I thought I'd make this addition.
I looked around online and found a variety of rates, but settled on faroairporttransfersto.com for €32 for two. It was a private van and had a driver meet me at Faro airport for my TAP flight. Feel free to use them or not, but this is a decent off-season (early December) baseline for the 45-ish km transfer.
Timothy
I looked around online and found a variety of rates, but settled on faroairporttransfersto.com for €32 for two. It was a private van and had a driver meet me at Faro airport for my TAP flight. Feel free to use them or not, but this is a decent off-season (early December) baseline for the 45-ish km transfer.
Timothy
#29
Join Date: Nov 2009
Location: Belfast, N.Ireland. I'm also username WEEBOBBY (350+ posts), depending on whether I log in through Facebook or email.
Programs: Various - IHG Royal Ambassador, Starwood, DavidO fanclub etc
Posts: 72
any recent experiences of this hotel?
any recent experiences of this hotel?
im in late 20s and was looking at somewhere convenient from belfast for a long weekend for my 1st wedding anniversary.
was going to just use spg points - 12,000 per night for aug 31st - sept 3rd
im in late 20s and was looking at somewhere convenient from belfast for a long weekend for my 1st wedding anniversary.
was going to just use spg points - 12,000 per night for aug 31st - sept 3rd
#30
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
Can't you manage 5 nights there, then you would get the 5th free if you stay on points ?