Jun 4, 2013, 8:59 am
Last edit by: PackingIt
Q. How does one qualify for "Preferred Plus" benefits?
A. By being the primary cardmember for a Starwood American Express card, or by becoming a member of AARP, AAA, or other marketing partner providing complimentary Preferred Plus status. (See, e.g., http://discounts.aarp.org/offer/inde...CategoryId/402)
Q. What are the published incremental benefits of Preferred Plus (i.e., beyond base SPG member benefits)?
A. The incremental benefits are
Q. Where can I find these benefits stated on the SPG website?
A. They can be viewed here: https://www.starwoodhotels.com/prefe...ybenefits.html -- Note: If you are not already logged in, you'll be sent to a login page. Once logged in, ignore where you are redirected to, and click the original link again to view your benefits.
Q. Where can I find a list of "resort and conference center hotels" on the SPG website?
A. You can't; it isn't there. However, one of the Starwood representatives has posted (and regularly updates) a list at http://www.flyertalk.com/forum/18920557-post809.html.
A. By being the primary cardmember for a Starwood American Express card, or by becoming a member of AARP, AAA, or other marketing partner providing complimentary Preferred Plus status. (See, e.g., http://discounts.aarp.org/offer/inde...CategoryId/402)
Q. What are the published incremental benefits of Preferred Plus (i.e., beyond base SPG member benefits)?
A. The incremental benefits are
- "Upgrades to enhanced rooms at check-in, such as rooms on higher floors or corner rooms. [Footnote: Subject to availability at check-in for the length of the stay, provided the room was not booked through a prepaid third-party channel. Enhanced rooms do not include suites and include rooms on higher floors, rooms with better views, or corner rooms. This benefit is not offered at Aloft(sm) and Element(sm) properties.]"
- "4 p.m. late checkout, where available. [Footnote: Subject to availability at resort and conference center hotels.]" This benefit is covered in detail in a separate FT thread.
Q. Where can I find these benefits stated on the SPG website?
A. They can be viewed here: https://www.starwoodhotels.com/prefe...ybenefits.html -- Note: If you are not already logged in, you'll be sent to a login page. Once logged in, ignore where you are redirected to, and click the original link again to view your benefits.
Q. Where can I find a list of "resort and conference center hotels" on the SPG website?
A. You can't; it isn't there. However, one of the Starwood representatives has posted (and regularly updates) a list at http://www.flyertalk.com/forum/18920557-post809.html.
What is SPG "Preferred Plus" Status?
Aug 14, 2016, 7:46 pm
#106
Join Date: Feb 2003
Posts: 8,135
So not sure if I just did it wrong originally, or something changed, but the link in the wiki does work now. If you are not logged in, when you click the link you'll need to log in. Once logged in, ignore where you were re-directed to, and click the original link once again.
Apr 11, 2017, 2:44 am
#108
Join Date: Nov 2004
Location: London
Programs: AA, BA, UAL, NZ, QF, LH, SPG, IHG, HH, Marriott etc etc
Posts: 152
So Starwood Preferred Plus matched through to Marriott Silver. Marriott advised me that I was moved up to Silver when I merged my accounts. However I checked in at a Marriott last week and I had gone back from Silver to basic member. No indication why. I checked with SPG and they say there is no longer the Preferred Plus level (which I had earned through SPG Amex UK, so I have gone back to a Corporate Preferred level which gets same privileges, except Marriott see this as a downgrade to basic membership. The merger pages all say Plus still exists and matches to/from Silver. Something is broken at SPG and I hope the customer service depts of both schemes get it together ASAP.
Apr 11, 2017, 7:13 am
#109
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
So Starwood Preferred Plus matched through to Marriott Silver. Marriott advised me that I was moved up to Silver when I merged my accounts. However I checked in at a Marriott last week and I had gone back from Silver to basic member. No indication why. I checked with SPG and they say there is no longer the Preferred Plus level (which I had earned through SPG Amex UK, so I have gone back to a Corporate Preferred level which gets same privileges, except Marriott see this as a downgrade to basic membership. The merger pages all say Plus still exists and matches to/from Silver. Something is broken at SPG and I hope the customer service depts of both schemes get it together ASAP.
The SPG Preferred Plus status still exists and if you are one, you should get Silver status with Marriott.
Can you PM or email us your SPG details so we can have your account reviewed further?
Thanks in advance.
Alexis Lhopital
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 11, 2017, 4:35 pm
#110
Join Date: Feb 2010
Location: yvr
Posts: 84
So Starwood Preferred Plus matched through to Marriott Silver. Marriott advised me that I was moved up to Silver when I merged my accounts. However I checked in at a Marriott last week and I had gone back from Silver to basic member. No indication why. I checked with SPG and they say there is no longer the Preferred Plus level (which I had earned through SPG Amex UK, so I have gone back to a Corporate Preferred level which gets same privileges, except Marriott see this as a downgrade to basic membership. The merger pages all say Plus still exists and matches to/from Silver. Something is broken at SPG and I hope the customer service depts of both schemes get it together ASAP.
Apr 12, 2017, 10:49 am
#111
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
When I log in, I see that I'm still listed as Preferred Plus, but the SPG web site no longer lists benefits for Plus. Just Preferred, Gold, Platinum.
I know there wasn't a lot for Plus, there used to be a few trinkets. Gone now??
I know there wasn't a lot for Plus, there used to be a few trinkets. Gone now??
Apr 12, 2017, 11:22 am
#112
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
No, they are still noted here on the chart of member benefits.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Apr 12, 2017, 7:04 pm
#113
Join Date: Apr 2014
Posts: 409
Sadly, in my recent three stays at a Starwood hotel (not resort), I was given neither an 'enhanced' room, nor allowed a 4pm checkout. 
No, they are still noted here on the chart of member benefits.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Apr 12, 2017, 8:06 pm
#114
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
Apr 12, 2017, 9:42 pm
#116
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
Apr 12, 2017, 9:45 pm
#117
Join Date: Apr 2014
Posts: 409
You misunderstood the point of my post. I was alluding to the fact that Preferred Plus is basically worthless, since the only two benefits of it are something I'm never getting.
Apr 13, 2017, 9:41 am
#118
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Is this hotel a conference/convention center property? If not, send us your last confirmation number to the email address below and we will get that fixed going forward.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Last edited by Starwood Lurker; Apr 13, 2017 at 3:31 pm Reason: add clarity on where to send the confirmation number
Apr 13, 2017, 5:07 pm
#119
Join Date: Feb 2003
Posts: 8,135
In my many years as Preferred Plus, I've often gotten 4pm checkout and on occasion a better room. Thus, I dispute the claim that this status is "basically worthless."
Apr 13, 2017, 6:03 pm
#120
Join Date: Apr 2014
Posts: 409
It's good to hear someone has been able to enjoy the benefits of Plus. Perhaps I am in the minority. I can only speak to my experiences.