Jun 4, 2013, 8:59 am
Last edit by: PackingIt
Q. How does one qualify for "Preferred Plus" benefits?
A. By being the primary cardmember for a Starwood American Express card, or by becoming a member of AARP, AAA, or other marketing partner providing complimentary Preferred Plus status. (See, e.g., http://discounts.aarp.org/offer/inde...CategoryId/402)
Q. What are the published incremental benefits of Preferred Plus (i.e., beyond base SPG member benefits)?
A. The incremental benefits are
Q. Where can I find these benefits stated on the SPG website?
A. They can be viewed here: https://www.starwoodhotels.com/prefe...ybenefits.html -- Note: If you are not already logged in, you'll be sent to a login page. Once logged in, ignore where you are redirected to, and click the original link again to view your benefits.
Q. Where can I find a list of "resort and conference center hotels" on the SPG website?
A. You can't; it isn't there. However, one of the Starwood representatives has posted (and regularly updates) a list at http://www.flyertalk.com/forum/18920557-post809.html.
A. By being the primary cardmember for a Starwood American Express card, or by becoming a member of AARP, AAA, or other marketing partner providing complimentary Preferred Plus status. (See, e.g., http://discounts.aarp.org/offer/inde...CategoryId/402)
Q. What are the published incremental benefits of Preferred Plus (i.e., beyond base SPG member benefits)?
A. The incremental benefits are
- "Upgrades to enhanced rooms at check-in, such as rooms on higher floors or corner rooms. [Footnote: Subject to availability at check-in for the length of the stay, provided the room was not booked through a prepaid third-party channel. Enhanced rooms do not include suites and include rooms on higher floors, rooms with better views, or corner rooms. This benefit is not offered at Aloft(sm) and Element(sm) properties.]"
- "4 p.m. late checkout, where available. [Footnote: Subject to availability at resort and conference center hotels.]" This benefit is covered in detail in a separate FT thread.
Q. Where can I find these benefits stated on the SPG website?
A. They can be viewed here: https://www.starwoodhotels.com/prefe...ybenefits.html -- Note: If you are not already logged in, you'll be sent to a login page. Once logged in, ignore where you are redirected to, and click the original link again to view your benefits.
Q. Where can I find a list of "resort and conference center hotels" on the SPG website?
A. You can't; it isn't there. However, one of the Starwood representatives has posted (and regularly updates) a list at http://www.flyertalk.com/forum/18920557-post809.html.
What is SPG "Preferred Plus" Status?
May 16, 2013, 12:20 am
#61
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
Not even Golds are entitled to upgrades, although Golds do receive better (enhanced) rooms in the category booked. Golds also get a welcome amenity of points, a beverage, or free internet during the stay. Golds get the guaranteed 4 pm checkout except in resorts and convention properties.
May 16, 2013, 9:50 am
#62
Join Date: Feb 2003
Posts: 8,135
Not even Golds are entitled to upgrades, although Golds do receive better (enhanced) rooms in the category booked. Golds also get a welcome amenity of points, a beverage, or free internet during the stay. Golds get the guaranteed 4 pm checkout except in resorts and convention properties.
- 1 extra SPG point/dollar (3 vs 2), and
- the welcome amenity at checkin
Jun 4, 2013, 6:16 am
#63
Join Date: Oct 2010
Posts: 948
Hi all,
Is there anywhere on the Starwood website where the benefits of 'preferred plus' are listed? I've read here and elsewhere that hotels sometimes balk at late checkout and I'd like to be able to produce something 'official' should that be a problem on an upcoming trip.
Thanks,
adam
Is there anywhere on the Starwood website where the benefits of 'preferred plus' are listed? I've read here and elsewhere that hotels sometimes balk at late checkout and I'd like to be able to produce something 'official' should that be a problem on an upcoming trip.
Thanks,
adam
Jun 4, 2013, 8:53 am
#64
Join Date: Feb 2013
Location: STL
Programs: Bonvoy Titanium, UA Silver, AA Gold
Posts: 144
Hi all,
Is there anywhere on the Starwood website where the benefits of 'preferred plus' are listed? I've read here and elsewhere that hotels sometimes balk at late checkout and I'd like to be able to produce something 'official' should that be a problem on an upcoming trip.
Thanks,
adam
Is there anywhere on the Starwood website where the benefits of 'preferred plus' are listed? I've read here and elsewhere that hotels sometimes balk at late checkout and I'd like to be able to produce something 'official' should that be a problem on an upcoming trip.
Thanks,
adam
Jun 4, 2013, 9:02 am
#65
Join Date: Feb 2003
Posts: 8,135
Is there anywhere on the Starwood website where the benefits of 'preferred plus' are listed? I've read here and elsewhere that hotels sometimes balk at late checkout and I'd like to be able to produce something 'official' should that be a problem on an upcoming trip.
Jun 4, 2013, 2:58 pm
#67
Join Date: Feb 2010
Location: US
Programs: (PM)AA SPG (Marriott), Hilton
Posts: 1,040
Besides the SPG card, AAA membership can also get you to Preferred Plus, although there is a chance this could vary by AAA club and membership level. AARP might, or might have in the past, I can't recall.
Jun 4, 2013, 3:04 pm
#68
Join Date: Feb 2003
Posts: 8,135
A few well-crafted Google searches confirm this for both cases. Will update.
Sep 30, 2014, 8:18 am
#69
Join Date: Aug 2013
Location: Germany
Programs: HH Diamond, LT Marriott Plat
Posts: 86
4 PM is guaranteed Latecheckout for Preferred Guest Plus?
I asked for that on a upcoming stay in the Westin Dresden and got told it would depend on availability and since they are booked out at the date no late checkout at all?
I asked for that on a upcoming stay in the Westin Dresden and got told it would depend on availability and since they are booked out at the date no late checkout at all?
Sep 30, 2014, 8:50 am
#70
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Best regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 30, 2014, 9:43 am
#71
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
In the case of the hotel being fully booked, it is unfortunately not possible to guarantee the late check-out. Apologies, if this causes any inconvenience.
Best regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
has not been updated in over a year but I do not see the property in question on this list of resort/conference center hotels which do not have to honor the guaranteed 4:00 pm checkout. Is the property a new addition and if so, could we get an updated list?
Thanks.
Last edited by controller1; Sep 30, 2014 at 9:54 am
Sep 30, 2014, 12:17 pm
#72
Join Date: Aug 2013
Location: Germany
Programs: HH Diamond, LT Marriott Plat
Posts: 86
Yes but even if they are fully booked the next day, i not understand it. Not every1 shows up 2 or 3 pm. That guaranteed 4:00 Latecheckout looked good for me since Hilton doesnt offer it. But if i have to fight for this every time im not happy. I will be gold soon, hopefully less drama then.
Sep 30, 2014, 10:37 pm
#73
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
In the case of the hotel being fully booked, it is unfortunately not possible to guarantee the late check-out. Apologies, if this causes any inconvenience.
Best regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
If fully booked means that late checkout not only is no longer guaranteed but also is not possible, this is a HUGE downgrade in elite benefits and should have been announced.
Oct 1, 2014, 2:18 am
#74
Join Date: Aug 2013
Location: Germany
Programs: HH Diamond, LT Marriott Plat
Posts: 86
Oki Hotel gave me 2 PM now. Issue is solved for me.
Oct 1, 2014, 6:12 am
#75
Join Date: Feb 2003
Posts: 8,135
Is this a general change in policy regarding the guaranteed late check out published benefit for elites or does this only apply to Preferred Plus status? What is your definition of the word "guaranteed"?
If fully booked means that late checkout not only is no longer guaranteed but also is not possible, this is a HUGE downgrade in elite benefits and should have been announced.
If fully booked means that late checkout not only is no longer guaranteed but also is not possible, this is a HUGE downgrade in elite benefits and should have been announced.
