Platinum Benefit Enhancement or Glitch

 
Old Jul 21, 2017, 12:10 pm
  #1  
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Platinum Benefit Enhancement or Glitch

Welcome Platinum Preferred Guest®

It’s a pleasure to have you stay with us. As a SPG® Platinum Member, you’ll receive all the benefits of a SPG Preferred Guest, plus much more! Your SPG Platinum benefits include:
•Room upgrade to our best available room upon check-in
•4pm late check-out
•Access to the Sheraton Club Lounge

We want to enhance your experience in the most appropriate way. Please help us by choosing one of the following SPG Platinum Member welcome gifts you value most and filling out the form on the right:
•500 Starpoints®
Complimentary high-speed internet access
•Local amenity

Hope this is a Glitch, and YES the reservation was made online through SPG.com
UncleDude is offline  
Old Jul 21, 2017, 12:22 pm
  #2  
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Originally Posted by UncleDude
Welcome Platinum Preferred Guest®

It’s a pleasure to have you stay with us. As a SPG® Platinum Member, you’ll receive all the benefits of a SPG Preferred Guest, plus much more! Your SPG Platinum benefits include:
•Room upgrade to our best available room upon check-in
•4pm late check-out
•Access to the Sheraton Club Lounge

We want to enhance your experience in the most appropriate way. Please help us by choosing one of the following SPG Platinum Member welcome gifts you value most and filling out the form on the right:
•500 Starpoints®
Complimentary high-speed internet access
•Local amenity

Hope this is a Glitch, and YES the reservation was made online through SPG.com
No it's not a glitch. Not all that book, book online or through a SPG/Starwood channel.
New Benefit for Platinum Members of SPG (free internet)
Free Internet for SPG Platinum : Standard or Premium ? - Discussion

Last edited by KENNECTED; Jul 21, 2017 at 3:07 pm
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Old Jul 21, 2017, 1:12 pm
  #3  
 
Join Date: Jul 2015
Posts: 255
Should't the options be:

• 500 Starpoints
• (At least Continental) Breakfast
• Local amenity
thomasito is offline  
Old Jul 21, 2017, 1:13 pm
  #4  
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Originally Posted by thomasito
Should't the options be:

• 500 Starpoints
• (At least Continental) Breakfast
• Local amenity
#2 doesn't apply if the property has a lounge.

Premium Internet is a Platinum benefit and not a choice. (It is a choice for Gold, which may be where the text came from.)
mahasamatman is offline  
Old Jul 21, 2017, 1:32 pm
  #5  
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Originally Posted by KENNECTED
Not all the book, book online or through a SPG/Starwood channel.
???
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Old Jul 21, 2017, 2:21 pm
  #6  
 
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Originally Posted by mahasamatman
#2
Premium Internet is a Platinum benefit and not a choice. (It is a choice for Gold, which may be where the text came from.)
Chart with current Internet benefits, based on SPG level:

https://spgpromos.com/internet/

"Gold members receive free premium Internet, in addition to their welcome gift, when booking with SPG online."

If I'm reading it correctly, Platinum members get free premium Internet, regardless of how the room is booked. But for Gold, members, it's only if the room is booked with booked with SPG online.

So, although it's a choice for Gold members, there's no reason to make that choice if the room was booked with with SPG online.
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Old Jul 21, 2017, 3:10 pm
  #7  
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Originally Posted by CPRich
???
🤦🏽.♂️ the should be that.
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Old Jul 21, 2017, 3:30 pm
  #8  
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Posts: 52,110
Originally Posted by Horace
So, although it's a choice for Gold members, there's no reason to make that choice if the room was booked with with SPG online.
Yet I've been asked that question for every booking I've had since being Gold.
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