whimike

Maybe because quite a few Platinums (you know, those SPG members with real earned status), which do get lounge access, would be on the SPG Floor and it would help them to know which floor to use to get to the lounge?

How is it a taunt if you are not entitled to it? Do you also feel taunted when you walk by rooms that say "Suite" on them?

Quite odd that you would be so infuriated first by thinking you got something you were not entitled to, then further taunted by not getting what you were not entitled to. You got exactly what you were entitled to, an upgrade based on availability. An upgrade was available to the SPG floor and you got it.

The rest is much complaining about nothing.

SkiAdcock

As you know, your Gold status w/ SPG does not get you club access at SPG properties, although the occasional upgrade/access to club can occur & which you've experienced. But as Gold it's not something to which you're entitled. As others have noted, SPG preferred floor isn't automatic club floor. It just means elites are normally put on those floors & there may be some extra toiletries in the room. And as hhoope01 noted, a simple ask at check-in - do I have lounge access or not - would eliminate wondering. If you want to guarantee club access, you can either book a club room or stay more to get to the Plat level.

Cheers.

KingBraden

Not all hotels have lounges, not all of them have them on the top floor. Having a nice, convenient sign let me know they have a lounge and that it is on the top floor is a nice bonus that happens from time to time. You really don't need to think too much about it.

Ocn Vw 1K

As several posts above mine show, based on my long familiarity with the Sheraton brand -- even pre-SPG days -- there are several different concepts at work here:

Club Level floor room which any guest can purchase, and which Starwood hopes many will. That gets the guest access to the lounge and Plats. have access regardless of the floor of their room. (I almost always get solicited to pay for an advance upgrade to a Club floor room, despite my Plat. status.)

Preferred floor - again, as others have said, this is considered an upgrade but won't get Club access unless paid for or via an upgrade or Plat. status.

I understand how these can be confusing to guests, who aren't as familiar with these concepts.

The Sheraton LAX Gateway used to be my go-to property in the area, but a few years ago, when the massive re-do started, I moved to the Westin LAX, which offers a lounge with really valuable evening and breakfast food. Now that Westin lounge is really worth paying the upgrade fee had I no Plat. status.

KevisionB

While I appreciate the semblance of reason to your voice, especially how it offsets against all those platinum 'haters', nobody addressed why that 14th floor sign is there? And it still hasn't been established 100% fact whether or not I actually was upgraded on this recent stay and just not notified.

RogerD408

When properties go above and beyond, it looks bad for the others. We get conditioned to certain things and expect everyone to be the same. Changes do happen and if something is important to you, you ask. The worst they can do is say no, but at least you tried.

Given that mainly elites are on the SPG Preferred floors, I see the sign about the club a nice touch (there was a time Golds were also invited). If I have access, that's great, I know where to go. If I don't, no harm no foul. Just like putting up signs indicating where the restaurant is located (they aren't all on the first floor).

SkiAdcock

The 4 room types at the property are

* guest room,
* deluxe room (which is a higher level floor),
* club room
* suite.

It sounds like you were upgraded to a deluxe room, which does not automatically come w/ club access.

For that you would have needed to be upgraded to a club level room: "Club Level rooms are located on our private Sheraton Club Level. Enjoy access to the Sheraton Club for complimentary continental breakfast and evening hors d'oeuvres."

Separate from this property: I've been to many properties where certain floors are designated as elite level, but the lounge is on a specific floor & I've had to take the elevator to access it.

So the signage was to let those who had club access know which floor the club was on; a simple courtesy (and probably helped reduce calls saying what floor is the lounge located!).

Cheers.

KevisionB

Unfortunately I do and did need to think about it because as mentioned I seem to get upgraded regularly to lounge access so the sign on my floor presents confusion!

SkiAdcock

Since you know that as Gold you don't automatically get access & that there are SPG preferred floors that don't have access to the club, it's better not to assume moving forward that an upgrade automatically comes w/ lounge access.

Ask at check-in. They'll say yes or no, but it won't require guessing or involve any confusion on your part.

Cheers.

KingBraden

I see signs like this all over, it is probably best if you don't think about it. Your life to live though.

controller1

This property probably has more Platinum guests most nights than they have suites and rooms on the Club Floor. Therefore, many Platinums are probably upgraded to the Starwood Preferred Guest Floor (14th floor and perhaps others). Since many of the guests on the 14th floor have complimentary Club access, through their Platinum status, the sign is a friendly way of reminding those guests of the location of the Sheraton Club. From my own experience, frequent travelers staying in a different hotel each night appreciate this.

The sign is not there to taunt someone who does not have complimentary access.

Oxon Flyer

Mod note : some posts which didn't advance the discussion have been removed or edited.

Canada101

From my experience, many (most?) properties I've stayed at over the past few years at least in North America have "Starwood Preferred Guest Floors" but having traveled with non-Plat colleagues, even when I stay on those floors with non-Plats, I have access to the Club but they don't. I don't think being assigned a room to the SPG floor automatically entitles the guest to Club access. Come to think of it, there have been instances where non-SPG member colleagues have been either on the SPG or even Club floor and while I received club access, they didn't.

I've stayed at that property before and, in fact, have been assigned a room on a non-SPG floor but have nevertheless received Club access because of Plat status.

mahasamatman

People who have earned the right to use the lounge need to know where the lounge is. The signage seems totally correct to me.

Flying Lawyer

So easy and you could have read it if you had taken the effort to read: there are tons of platinum members around and they all have access to the lounge. Not all of them will stay, wish to stay or can stay stay on the Club Floor. I personally prefer a suite on any other floor. The indication that a lounge is on a certain floor can be found in several hotels, a sign in the elevator however does not give you access.