SPG Gold lounge access or not?
Apr 15, 2017, 9:31 pm
#1
Original Poster
Join Date: Apr 2005
Location: SAN
Programs: UA Gold/1MM
Posts: 661
SPG Gold lounge access or not?
I recently linked my MR and SPG and got SPG Gold based on my MR Lifetime Gold. The SPG rep on the phone told me that lounge access was included for Golds and I made a Sheraton reservation. Today I called the hotel to confirm lounge access and they said that its only for Plats. I looked into the Gold benefits on SPG website and it doesnt list lounge access.
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
Apr 15, 2017, 9:38 pm
#2
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I recently linked my MR and SPG and got SPG Gold based on my MR Lifetime Gold. The SPG rep on the phone told me that lounge access was included for Golds and I made a Sheraton reservation. Today I called the hotel to confirm lounge access and they said that its only for Plats. I looked into the Gold benefits on SPG website and it doesnt list lounge access.
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
Apr 15, 2017, 9:42 pm
#3
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I recently linked my MR and SPG and got SPG Gold based on my MR Lifetime Gold. The SPG rep on the phone told me that lounge access was included for Golds and I made a Sheraton reservation. Today I called the hotel to confirm lounge access and they said that its only for Plats. I looked into the Gold benefits on SPG website and it doesnt list lounge access.
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
The programs are separate, do not expect them cross honor benefits. Based on occupancy, you could be upgraded to the club level, which would entitle you to lounge access. You were given wrong information, because humans make mistakes or there could be a lack of training, however, you looked yourself and knew access so this isn't a big deal.
FAQ: SPG gold benefits - what are they?
Apr 15, 2017, 10:08 pm
#4
Join Date: Mar 2012
Posts: 989
I recently linked my MR and SPG and got SPG Gold based on my MR Lifetime Gold. The SPG rep on the phone told me that lounge access was included for Golds and I made a Sheraton reservation. Today I called the hotel to confirm lounge access and they said that its only for Plats. I looked into the Gold benefits on SPG website and it doesnt list lounge access.
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
Apr 16, 2017, 5:14 am
#5
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
I recently linked my MR and SPG and got SPG Gold based on my MR Lifetime Gold. The SPG rep on the phone told me that lounge access was included for Golds and I made a Sheraton reservation. Today I called the hotel to confirm lounge access and they said that its only for Plats. I looked into the Gold benefits on SPG website and it doesnt list lounge access.
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
I am just annoyed that why I was given wrong info by the SPG rep? I couldve made a Marriott reservation at that time but decided to try Sheraton instead. Any advice if they'll match the Marriott Gold benefit of lounge access?
It sounds like you were given a wrong information, indeed.
Can you PM or email us your account/stay details? We'd like to follow up on this.
Thank you,
Alexis Lhopital
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 16, 2017, 7:11 am
#6
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,937
some properties give lounge access to Golds. Most don't.
Apr 16, 2017, 9:16 am
#7
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
The hotel and the website is correct. Lounge access is a platinum benefit.
The programs are separate, do not expect them cross honor benefits. Based on occupancy, you could be upgraded to the club level, which would entitle you to lounge access. You were given wrong information, because humans make mistakes or there could be a lack of training, however, you looked yourself and knew access so this isn't a big deal.
FAQ: SPG gold benefits - what are they?
The programs are separate, do not expect them cross honor benefits. Based on occupancy, you could be upgraded to the club level, which would entitle you to lounge access. You were given wrong information, because humans make mistakes or there could be a lack of training, however, you looked yourself and knew access so this isn't a big deal.
FAQ: SPG gold benefits - what are they?
Cheers.
Apr 16, 2017, 11:44 am
#8
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
Since the SPG Business gives lounge access, when the programs fully combine will this benefit carry over if Amex is the only card, a co-card with Chase, and will Chase's Marriott Business card give lounge access, as a co-card or the only one?
Apr 16, 2017, 12:01 pm
#9
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I do not believe anyone here can answer those questions. Nothing has been announced.
Apr 16, 2017, 5:17 pm
#10
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
I'm a Marriott LTP who has connected my accounts and done some toe-in-the-water SPG stays. There are some things Marriott does better than SPG, and some things SPG does better than Marriott. But this is a big one and SPG does it right, Marriott does it wrong....
It has been years since I remember a Marriott Rep being on FT. I've seen SPG reps jump in several times. It's appreciated. Hopefully with the merger of the two programs this company involvement will continue. Marriott has moved its corporate participation entirely to its own Website, where it can control what's posted.
Thank you again, SPG, for having a presence on FT.
Apr 16, 2017, 5:19 pm
#11
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
OT, but...
I'm a Marriott LTP who has connected my accounts and done some toe-in-the-water SPG stays. There are some things Marriott does better than SPG, and some things SPG does better than Marriott. But this is a big one and SPG does it right, Marriott does it wrong....
It has been years since I remember a Marriott Rep being on FT. I've seen SPG reps jump in several times. It's appreciated. Hopefully with the merger of the two programs this company involvement will continue. Marriott has moved its corporate participation entirely to its own Website, where it can control what's posted.
Thank you again, SPG, for having a presence on FT.
I'm a Marriott LTP who has connected my accounts and done some toe-in-the-water SPG stays. There are some things Marriott does better than SPG, and some things SPG does better than Marriott. But this is a big one and SPG does it right, Marriott does it wrong....
It has been years since I remember a Marriott Rep being on FT. I've seen SPG reps jump in several times. It's appreciated. Hopefully with the merger of the two programs this company involvement will continue. Marriott has moved its corporate participation entirely to its own Website, where it can control what's posted.
Thank you again, SPG, for having a presence on FT.
We should have a Starwood Lurkers Appreciation Day!
Apr 16, 2017, 8:04 pm
#12
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Apr 17, 2017, 6:37 am
#13
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,937
Go to the Flushing Sheraton. Tell 'em I sent you.
Apr 17, 2017, 4:55 pm
#14
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Or Le Centre Sheraton, Montreal. 
Apr 23, 2017, 3:36 am
#15
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 606
Kind of linked and don't want to start another thread.
If upgraded to a club room should lounge access be provided or is that at hotel discretion?
Is the welcome amenity per room (you can credit 3 rooms per night) or just 1 room gets them?
If upgraded to a club room should lounge access be provided or is that at hotel discretion?
Is the welcome amenity per room (you can credit 3 rooms per night) or just 1 room gets them?