Spg bonus points deducted
Nov 28, 2016, 6:30 am
#1
Original Poster
Join Date: Jun 2015
Posts: 644
Spg bonus points deducted
I'm seeing an entry with points classified as bonus that are being deducted (close to 10K) from my account on the spg site even though I have no returns or refunds for any transactions on my spg credit card. Anybody know why/when something like this can happen?
Nov 28, 2016, 7:02 am
#2
Join Date: Mar 2007
Posts: 3,990
Nope. Surely you've called SPG to fine out?
Cheers,
Cheers,
Nov 28, 2016, 4:25 pm
#3
Join Date: Jan 2013
Posts: 743
I had three transactions that show 71 points added and then 71 points subtracted then 82 points added. Not sure what it is all about, but it's not from stays (had none in November) or from my SPG cards (those all line up to the statements).
Assumed they were Small Business Saturday but haven't had a minute to call and find out.
Assumed they were Small Business Saturday but haven't had a minute to call and find out.
Nov 28, 2016, 8:04 pm
#4
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Did you have any unexplained bonus points credit to your account? Sounds like they're trying to correct a mistake.
Nov 28, 2016, 8:14 pm
#5
Join Date: Jan 2013
Posts: 743
It looked to me like a correction of a mistake as well. But without the information from Amex that will only appear when the statement is run, it's hard to track down. So I will wait, get my statement and then call if I don't figure it out.