Marriott Status Downgraded after Linking Accounts
Sep 25, 2016, 4:24 pm
#1
Original Poster
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
Marriott Status Downgraded after Linking Accounts
I am Marriott Gold and just a credit card holder with SPG; I just linked my accounts and discovered my Marriott status had been changed to silver. Any one else have this issue?
Sep 25, 2016, 4:28 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Did your SPG status change?
Sep 25, 2016, 5:01 pm
#3
Original Poster
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
Sep 25, 2016, 5:20 pm
#4
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Definitely screwy. I think you may need to involve the lurkers.
Sep 25, 2016, 5:34 pm
#5
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Suppose you should have matched from the Marriott site and status to SPG, not SPG to Marriott. However, it should be easily resolved by calling Marriott cs tomorrow. Let us know how it turns out.
Sep 25, 2016, 5:43 pm
#6
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Sep 26, 2016, 2:47 am
#7
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Have you contacted Marriott Rewards Customer Service in regard to this? If you could provide your accounts details to us via private mail here or by email below, we will help forward to the appropriate team to look into.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 27, 2016, 5:27 am
#8
Join Date: Jan 2010
Posts: 3
My Marriott status went from Lifetime Gold Elite to just Gold....when I linked to SPG account which was changed to Gold. I guess I will have to contact Marriott to make sure I didn't lose Lifetime status.
Sep 27, 2016, 7:25 am
#9
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,007
Where does it show on Marriott's site your lifetime status? It's been years since I even looked.
Sep 27, 2016, 7:53 am
#10
Join Date: Jul 2011
Location: TX
Programs: AA,BA,CO,AMEX,SPG
Posts: 18
Spg/marriott combining of accounts
I combined my accounts several days ago and because I am a Marriott lifetime Platinum, my level changed with SPG to Platinum as well.
I am not sure why your level would go down with Marriott when you combined your aco..... If I were you, I would call Marriott and ask how you went from Gold to Silver when you combined your accounts. Both accounts should show the highest level you have with either SPG or Marriott.
I am not sure why your level would go down with Marriott when you combined your aco..... If I were you, I would call Marriott and ask how you went from Gold to Silver when you combined your accounts. Both accounts should show the highest level you have with either SPG or Marriott.
Sep 27, 2016, 10:02 am
#11
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Sep 27, 2016, 11:07 am
#12
Join Date: Jan 2011
Posts: 9
no match via promotions
Did you read the FAQ? Only EARNED status will transfer, not status gained via promotions, etc. I am assuming that your credit card bonus allowed you status but that is considered promotional.
Sep 27, 2016, 11:28 am
#13
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
And there is no reason at all that status should ever go down based on account linking. This is clearly a bug.
Sep 27, 2016, 8:38 pm
#14
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,007
Sep 29, 2016, 1:39 pm
#15
Join Date: Jun 2005
Location: Green Cove Springs, FL
Programs: Marriott Platinum, Hilton Gold, former elite in several airlines, but don't fly as much now
Posts: 153
I am lifetime platinum, and even before the SPG merger half the time or more my account references as simply Platinum. There is no difference between Gold and Lifetime Gold in benefits, and as long as you retain the Gold status at Marriott (which you always will with your lifetime status), then you will retain Gold at SPG. My guess is they will eventually merge the two programs, though I have no inside knowledge of their plans.