Incorrect night count with consecutive reservations
Jun 16, 2013, 3:53 am
#1
Original Poster
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
Incorrect night count with consecutive reservations
So I recently had a stay where I added another reservation of two nights to an already existing reservation of two nights, and a stay where I added a night while I was already staying there.
When I look at my account, only the "last" reservation is counted in terms of nights.
The points seem to be about right for the total stay, but I get "cheated" out of nights. Looking back, this seems to have happened several times.
Since it makes a difference if you have 75 or 100 nights, even if you are already Plat, I guess I would like to have that corrected.
Is it a system glitch?
When I look at my account, only the "last" reservation is counted in terms of nights.
The points seem to be about right for the total stay, but I get "cheated" out of nights. Looking back, this seems to have happened several times.
Since it makes a difference if you have 75 or 100 nights, even if you are already Plat, I guess I would like to have that corrected.
Is it a system glitch?
Jun 16, 2013, 6:28 am
#2
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,930
yes
you have to contact the spg service desks. they will correct the night count
So I recently had a stay where I added another reservation of two nights to an already existing reservation of two nights, and a stay where I added a night while I was already staying there.
When I look at my account, only the "last" reservation is counted in terms of nights.
The points seem to be about right for the total stay, but I get "cheated" out of nights. Looking back, this seems to have happened several times.
Since it makes a difference if you have 75 or 100 nights, even if you are already Plat, I guess I would like to have that corrected.
Is it a system glitch?
When I look at my account, only the "last" reservation is counted in terms of nights.
The points seem to be about right for the total stay, but I get "cheated" out of nights. Looking back, this seems to have happened several times.
Since it makes a difference if you have 75 or 100 nights, even if you are already Plat, I guess I would like to have that corrected.
Is it a system glitch?
Jun 16, 2013, 11:43 am
#3
formerly sahiljain22
Join Date: Apr 2011
Location: BOS;NYC;YVR;YYZ;DEL;BOM
Programs: Amex Plat; HH Diamond; SPG Plat; Hyatt Diamond; United 1K; National EE; HSBC Premier
Posts: 532
Sometimes changes on the hotel's end don't enter into SPG correctly since the hotel reports these stays to spg. When booked on spg.com hotels only verify the stays. Contacting SPG almost always solves it for me with a copy of the bill.