SPG should investigate Aloft Taipei's refusal to recognize Plat benefits
Feb 10, 2016, 6:10 pm
#31
Join Date: Nov 2000
Location: ATL/TLV/SDF
Programs: AA EXP, UA LT Ag, Marriott LT Ti, Hyatt Glob, Avis PC, Busted-Knuckles Club Grand Poobah.
Posts: 2,590
No different from Hampton Inn and Hilton Garden Inn not having any upgrades for HH Diamond members. The low end properties just don't have much and not designed for guests wanting suites.
If you want an upgrade, stay away from the hip, low end properties, and don't complain.
If you want an upgrade, stay away from the hip, low end properties, and don't complain.
Element is also not a Hampton Inn. I have never stayed there for less than $150/night.
Feb 10, 2016, 10:49 pm
#32
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,652
i've been plat for 8 years now & only twice have i been refused a 4pm checkout at a non-resort/conference property....both times i showed them the t&c on the spg site & refused to leave before 4pm....the first time it worked & the second time i had to call my ambassador while still at the property to get them to honour it....
Feb 20, 2016, 12:10 am
#33
Join Date: Aug 2013
Location: YYZ, NYC
Programs: Marriott Gold, JGC, IHG Platinum, Hilton Gold, AC 25K
Posts: 1,025
Completed stay a few days ago, confirmed check-out time at 4pm afternoon when I arrived and no question asked.
No upgrades in terms of room category, other than higher floor which I think is pretty standard treatment for elites. A coupon for hot drinks (coffee/tea) is given for gold/platinum members (only) when staying, and there was also a welcome note and bag of chips in the room when I arrived.
No upgrades in terms of room category, other than higher floor which I think is pretty standard treatment for elites. A coupon for hot drinks (coffee/tea) is given for gold/platinum members (only) when staying, and there was also a welcome note and bag of chips in the room when I arrived.
Mar 3, 2016, 6:45 am
#34
Join Date: Mar 2016
Posts: 1
The front desk associate of this property isn't too familiar with spg benefits. I informed over the phone I am a SPG Corporate Member and requested for a 4PM late checkout but request was denied. He seemed puzzled at my request. Then I ringed up the SPG Customer Center and filed a complaint. The next day received a call from the manager and 4PM late check out was honored.
So the conclusion is, to save everyone some valuable time, just directly speak to the manager.
So the conclusion is, to save everyone some valuable time, just directly speak to the manager.